The XenApp and XenDesktop Service is a service of Citrix Cloud. The XenApp and XenDesktop Service offers secure access to virtual Windows, Linux, and web apps and desktops. This service is based on XenApp and XenDesktop technology.
To prepare your environment for using the XenApp and XenDesktop Service Trial, download the XenApp and XenDesktop Service Trial Checklist.
To set up the XenApp and XenDesktop Service, see Getting Started with the XenApp and XenDesktop Service.
The XenApp and XenDesktop Service (the Service) is designed using industry best practices to achieve cloud scale and a high degree of service availability.
Citrix’s goal is that in any 30 calendar day period 99.9% of the time users can access their app or desktop session through the Service.
Performance against this goal can be monitored on an ongoing basis at http://status.cloud.com
The calculation of this Service Level Goal will not include loss of availability from the following causes:
- Customer failure to follow configuration requirements for the service documented on https://docs.citrix.com.
- Caused by any component not managed by Citrix including, but not limited to, customer controlled physical and virtual machines, customer installed and maintained operating systems, customer installed and controlled networking equipment or other hardware; customer defined and controlled security settings, group policies and other configuration policies; public cloud provider failures, Internet Service Provider failures or other external to Citrix’s control.
- Service disruption due to reasons beyond Citrix’s control, including natural disaster, war or acts of terrorism, government action.