Product Documentation

Obtaining Your License Files

Mar 13, 2013

After you install the licensing components, you are ready to obtain your license files from citrix.com. At citrix.com (or My Account), you generate a license file and download it to the license server. Then you must import the license files through the License Administration Console.

Before going to the Citrix Web site, you need the following information at hand:

  • The license code. Find this code: on the Citrix installation media pack, in an email you receive from Citrix, or from the Subscription Advantage Management-Renewal-Information system (SAMRI).
  • Your user ID and password for My Account. You can register for this password on My Account.
    Note: If you cannot locate either of these items, contact Citrix Customer Service.
  • The name of the server on which you installed the licensing components. The entry field for this name is case-sensitive, so ensure that you copy the name exactly as it appears on the computer.

    You can find the license server host name and Ethernet address in the License Administration Console in the Administration area on the System Information tab. You can also run the hostname command at a command prompt on the license server.

  • How many licenses you want to include in the license file. You do not have to download all of the licenses you are entitled to at once. For example, if your company purchases 100 licenses, you can choose to allocate and download only 50 at this time. At a later date, you can allocate the rest in another license file. You can have more than one license file.

To obtain license files with the License Administration Console

  1. For Windows: Start the console (Start > All Programs > Citrix > Management Consoles > License Administration Console).

    For License Server VPX and remote systems: Open a web browser and go to http://License Server Name:webport.

  2. Click Administration and Vendor Daemon Configuration.
  3. Click Import License.
  4. Click the My Account link.
  5. On the My Account page, enter your user ID and password.
  6. Select All Licensing Tools.
  7. From the main menu, select Allocate.
  8. Follow the process to allocate and generate your file.
  9. Select the licenses you want to download, click Download and save the file to:
    • C:\Program Files\Citrix\Licensing\MyFiles on a 32-bit computer
    • C:\Program Files (x86)\Citrix\Licensing\MyFiles on a 64-bit computer
    • /opt/citrix/licensing/myfiles for License Server VPX
  10. In the License Administration Console on the Import License File page, browse to the license file.
  11. If you copied the file directly to the MyFiles directory, or if the file has the same name as an existing one, select Overwrite License File on License Server.
  12. Click Import License.
  13. Click Vendor Daemon Configuration and click Administer in the Citrix vendor daemon line.
  14. Click Reread License Files to allow the license server to recognize the new file.

    Users can begin using these licenses as soon as the licenses are read by the license server.

To manually obtain license files

  1. From a Web browser, go to http://www.citrix.com.
  2. Click Log In and enter your user ID and password.
  3. Select All Licensing Tools.
  4. From the main menu, select Allocate.
  5. Follow the process to allocate and generate your file.
  6. Select the licenses you want to download, click Download and save the file to a directory (remember the location where you downloaded the file; you will need this location). This is the suggested location:
    • C:\Program Files\Citrix\Licensing\MyFiles on a 32-bit computer
    • C:\Program Files (x86)\Citrix\Licensing\MyFiles on a 64-bit computer
    • /opt/citrix/licensing/myfiles for License Server VPX
  7. At the license server, copy the license file from the directory where it was saved to the MyFiles directory (C:\Program Files\Citrix\Licensing\MyFiles on a 32-bit computer, C:\Program Files (x86)\Citrix\Licensing\MyFiles on a 64-bit computer, or /opt/citrix/licensing/myfiles for License Server VPX).
    Tip: Ensure that the license file retains the ".lic" file extension. Some copy processes do not recognize a file type for that extension and add a ".txt" file extension during the copy. License files with the wrong file extension cannot be imported.
  8. At a command prompt, navigate to:
    • C:\Program Files\Citrix\Licensing\LS on a 32-bit computer
    • C:\Program Files (x86)\Citrix\Licensing\LS on a 64-bit computer
    • /opt/citrix/licensing/LS for License Server VPX

    and type the following command: lmreread -c @localhost -all.