Product Documentation

Logs

Jul 15, 2014

Log files are stored in:

  • C:\Program Files\Citrix\Licensing\LS\Logs on a 32-bit server
  • C:\Program Files(x86)\Citrix\Licensing\LS\Logs on a 64-bit server
  • C:\Program Files (x86)\Citrix\Licensing\WebServicesForLicensing\Logs on a 64-bit server
  • /opt/citrix/licensing/LS/logs for VPX
Log File name Viewable from What it logs
License server log lmadmin.log Server Configuration > Logging License server, console, and administration activities
Vendor daemon log citrix.log Vendor Daemon Configuration > Vendor Daemon Log Licenses and license activities
Access log access.log logs folder HTTP access events
Note: This log is used by support personnel for debugging purposes only.
Web log web.log logs folder Web server information
Note: This log is used by support personnel for debugging purposes only.

Some versions of the license server (previous to 11.6.1) included a report log. The License Administration Console does not include a report log. If you have a legacy report log file (C:\Program Files\Citrix\Licensing\LS\reportlog.rl for Windows or /opt/citrix/licensing/LS/reportlog.rl for License Server VPX), it will not be updated unless you relocate the file "reportlog.rl" to the logs directory and update the options file to control it.

To view and configure the license server log

  1. In the Administration area, on the Server Configuration page, click the Logging bar.
  2. Click View log file.
  3. To change the level of logging, select the type of information to be recorded from the Log Level dropdown list.
    Note: Leave this property set to the default setting of Information unless you are instructed by support personnel to change it to aid in troubleshooting.

To view the vendor daemon log

This procedure displays the latest 200 lines of data in the file. You can view the entire contents of the log (citrix.log) by opening it directly from the \\Program Files\Citrix\Licensing\LS\Logs folder for Windows or the /opt/citrix/licensing/LS/logs folder for License Server VPX.

  1. In the Administration area, on the Vendor Daemon Configuration page, click the Vendor Daemon Log bar.
  2. Click View log file.

To configure the vendor daemon log

  1. In the Administration area, on the Vendor Daemon Configuration page, click the Vendor Daemon Log bar.
  2. Select whether to overwrite or append to the log:
    Option Description
    Overwrite Vendor Daemon Log When selected, this option overwrites the log when you restart the Citrix Licensing service or the vendor daemon. If the option is clear, the log entries are appended to the end of the file.
    Vendor Daemon Log Location Changing log location is not recommended.
  3. Click Save.
  4. Click Stop under Vendor Daemon Actions.
  5. Click Administer on the Vendor Daemon Configuration page and then Start under Vendor Daemon Actions.