Product Documentation

Release Notes

May 22, 2015
NetScaler Insight Center is a virtual appliance, running on XenServer or on VMWare ESX that analyses the traffic flowing through the NetScaler appliances at your site and generates performance reports. It has two main components:
  • Web Insight delivers data analytics for web applications.
  • HDX Insight delivers data analytics for XenApp and XenDesktop applications.
Release notes describe the enhancements, changes, bug fixes, and known issues for a particular release or build of the NetScaler Insight Center software. The release notes are categorized into:
Note: For release 10.1 build 128.8 onwards, see Maintenance Releases
This release provides support for the following major features:
  • Monitoring CloudBridge 2000, 3000, 4000, and 5000 appliances.
  • Monitoring NetScaler Gateway appliances deployed in double-hop mode.
  • Adaptive Threshold Functionality.
  • Installing NetScaler Insight Center on Microsoft Hyper-V.
  • Configuring the ICA session timeout value for inactive sessions.
Note: This release does not support monitoring NetScaler Gateway appliances deployed in multi-hop mode.

Build 127.10

Updated: 2014-07-14

The NetScaler Insight Center release notes is now included as a part of NetScaler release notes. See Build 127.10.

Build 126.12

Updated: 2014-06-17

This release notes covers the following fixes and known issues identified in this release.

Bug Fixes

  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0409885: The report for desktop session count also includes the count of XenApp sessions, which are launched by the user.
  • Issue ID 0451609: If a NetScaler ADC is deployed in transparent mode for HDX Insight, Citrix Receiver fails to launch the applications or desktops if use source IP (USIP) is enabled and use subnet IP (USNIP) is disabled.
  • Issue ID 0452989: If a NetScaler ADC is deployed in transparent mode for HDX Insight, Citrix Receiver fails to launch the applications or desktops if the appflow policy is not bound to a global bind point.
  • Issue ID 0456449: On the Dashboard > Web Insight > Applications page, the report for a specific application does not display the client type and client version details.
  • Issue ID 0453764: On the dashboard, HDX Insight reports do not display the active sessions and also displays an incorrect value for session launch count.

Known Issues

  • Issue ID 0368967: In a graph that displays a very low number of data points, the time value displayed on the x-axis includes milliseconds. The value displayed for milliseconds has no significance.
  • Issue ID 0446120: In some instances, the bar line on a graph appears outside the time points on the x-axis.
  • Issue IDs 0379876, 0424686, 0437964: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: When launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • issue ID 0397236: On the Dashboard > HDX Insight > Users page, the report for user sessions displays incorrect values. The left pane displays the average values for the entire session, but, the right pane displays the values for the period selected from the drop-down list.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports include session termination records.
  • Issue ID 0409634: All the metrics except bandwidth and hits display the average values.
  • Issue ID 414160: The following error message appears when NetScaler Insight Center installed on VMware ESX is powered on or off: The VMware Tools power-on script did not run successfully in this virtual machine. If you have configured a custom power-on script in this virtual machine, make sure that it contains no errors. You can also submit a support request to report this issue.
  • Issue ID 414214: On the HDX Insight reports, a Y-axis value of 0 is sometimes shown at a location higher than the x axis.
  • Issue ID 0424673: Upgrading NetScaler Insight Center on a VMware ESX server from build 118.7 or 119.7 to build 120.13 or later is not supported. However, upgrading from build 120.13 to later builds is supported.

    Workaround: To upgrade to build 120.13 or later build, perform a fresh installation. To retain your existing configurations, make sure that the IP address of the NetScaler appliance and the IP address of NetScaler Insight Center remain the same .

  • Issue ID 0324010: A higher than normal load on NetScaler Insight Center or on the database can cause the afdecoder subsystem to stop functioning. As a result, NetScaler Insight Center is unable to connect to the database.

    Workaround: Restart the appliance by running the following command on the command line interface:

    #/etc/rc.d/analyticsd restart

  • Issue ID 0331944: If no devices have been added to the inventory, the Getting Started wizard is displayed. You cannot access the Configuration tab.
  • Issue IDs 0333555 and 346171: After you enable appflow on some virtual servers, even though no error message appears, the Insight column does not display a check box indicating that the feature is enabled.

    Workaround: Refresh the screen. If appflow is enabled, the check box in the Insight column is selected.

  • Issue ID 0350977: When you enable Appflow from NetScaler Insight Center, complex policy expressions are not accepted. This issue occurs when you directly type the complex expression in the text box.

    Workaround: Copy and paste the expression from a Notepad.

  • Issue IDs 0388096 and 0423109: When you launch XenApp through Citrix Receiver (standard edition), the app launch duration is not calculated and is shown as zero.
  • Issue IDs 0388563 and 0438710: The following behavior is seen during a high availability failover on a NetScaler appliance that has active ICA session applications launched:

    --- The applications stop functioning, but are visible on the browser.

    --- The Citrix Receiver displays a dialog box, with a message stating that the connection is disconnected.

    --- When you click OK on the dialog box, the applications are not displayed anymore.

    --- If you launch any fresh applications without re-login, all the previously launched applications will resume with the previous status.

  • Issue ID 0388875: When you navigate to Configuration > Inventory and click on a NetScaler IP address, only one page of load balancing virtual servers is displayed. For example, if you have selected a page size of 25, and the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, n-25 load balancing virtual servers are not displayed.
  • Issue ID 0402105: The following error can occur when you use an IE8 browser to access NetScaler Insight Center from XenDesktop 5.6 or XenApp 6.5:

    " Object does not support this property or method."

  • Issue IDs 0404100 and 0404822: The VPN option on the View drop- down list is available for NetScaler 10.0 appliances.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, then the clear AppFlow configurations (select Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server that has the lowest priority.
  • Issue ID 0405951: The count of embedded objects displayed in the waterfall chart can be wrong for recurrent page requests if the NetScaler integrated cache or browser cache is enabled.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 421657: If the ICMP port used to verify the network reachability of a NetScaler appliance from NetScaler Insight Center is blocked, the internal routing in NetScaler Insight Center is disrupted and the HDX Insight node is not displayed on the dashboard.

Build 125.9

Updated: 2014-05-22

This release notes covers the following fixes and known issues identified in this release.

Known Issues

  • Issue ID 0324010: A higher than normal load on NetScaler Insight Center or on the database can cause the afdecoder subsystem to stop functioning. As a result, NetScaler Insight Center is unable to connect to the database.
    Workaround: Restart the appliance by running the following command on the command line interface:
    #/etc/rc.d/analyticsd restart
  • Issue ID 0331944: If no devices have been added to the inventory, the Getting Started wizard is displayed. You cannot access the Configuration tab.
  • Issue ID 0333555 and 346171: After you enable AppFlow on some virtual servers, even though no error message appears, the Insight column does not display a check box indicating that the feature is enabled.

    Workaround: Refresh the screen. If AppFlow is enabled, the check box in the Insight column is selected.

  • Issue ID 0350977: When you enable AppFlow from NetScaler Insight Center, complex policy expressions are not accepted. This issue occurs when you directly type the complex expression in the text box.

    Workaround: Copy and paste the expression from a Notepad.

  • Issue ID 0368967: In a graph that displays a very low number of data points, the time value displayed on the x-axis includes milliseconds. The value displayed for milliseconds has no significance.
  • Issue ID 0379876: The graphs display overlapping time values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: When you launch XenApp through Citrix Receiver (standard edition), the app launch duration is not calculated and is shown as zero.
  • Issue ID 0388875: Only one page of load balancing virtual servers is displayed. For example, if you have selected a page size of 25, and the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, n-25 load balancing virtual servers are not displayed.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports include session termination records.
  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0402105: The following error can occur when you use an IE8 browser to access NetScaler Insight Center from XenDesktop 5.6 or XenApp 6.5:

    Object does not support this property or method.

  • Issue ID 0404100: The VPN option on the View drop-down list is available for NetScaler 10.0 appliances.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, the clear AppFlow configurations (Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server that has the lowest priority.
  • Issue ID 0405951: The count of embedded objects displayed in the waterfall chart can be wrong for recurrent page requests if the NetScaler integrated cache or browser cache is enabled.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 0409885: The report for desktop session count also includes the count of XenApp sessions, which are launched by the user.
  • Issue ID 0414214: On the HDX Insight reports, a Y-axis value of 0 is sometimes shown at a location higher than the x axis.
  • Issue ID 0414160: The following error message appears when NetScaler Insight Center installed on VMware ESX is powered on or off: The VMware Tools power-on script did not run successfully in this virtual machine. If you have configured a custom power-on script in this virtual machine, make sure that it contains no errors.
  • Issue ID 0424673: Upgrading NetScaler Insight Center on a VMware ESX server from build 118.7 or 119.7 to build 120.13 or later is not supported. However, upgrading from build 120.13 to later builds is supported.

    Workaround: To upgrade to 120.13 or later builds, perform a fresh installation. To retain your existing configurations, make sure that the IP address of the NetScaler appliance and the IP address of NetScaler Insight Center remain the same.

  • Issue ID 0421657: If the ICMP port used to verify the network reachability of a NetScaler appliance from NetScaler Insight Center is blocked, the internal routing in NetScaler Insight Center is disrupted and the HDX Insight node is not displayed on the dashboard.
  • Issue ID 0446120: On the HDX Insight reports, the bar in the chart is sometimes shown at a location higher than the X axis.
  • Issue ID 0456449: On the Dashboard > Web Insight > Applications page, the report for a specific application does not display the client type and client version details.
  • Issue ID 0456440: On the Dashboard > HDX Insight > Desktops page, the report for a specific user displays the desktop record for that user, but it does not include the desktop records for all users.

Build 124.13

Updated: 2014-03-19

This release notes covers the following bug fixes and known issues identified in this release.

Bug Fixes

  • Issue ID 0414155: If you move columns and refresh the page, the column ordering is sometimes reset to default.
  • Issue ID 0424610: On the dashboard, the table that appears when you navigate toHDX Insight > Gateways might display a blank desktop name.
  • Issue ID 0439992: The HDX Insight dashboard displays the host delay as server-side NetScaler delay.

Known Issues

  • Issue ID 0324010: A higher than normal load on NetScaler Insight Center or on the database can cause the afdecoder subsystem to stop functioning. As a result, NetScaler Insight Center is unable to connect to the database.
    Workaround: Restart the appliance by running the following command on the command line interface:
    #/etc/rc.d/analyticsd restart
  • Issue ID 0331944: If no devices have been added to the inventory, the Getting Started wizard is displayed. You cannot access the Configuration tab.
  • Issue ID 0333555 and 346171: After you enable appflow on some virtual servers, even though no error message appears, the Insight column does not display a check box indicating that the feature is enabled.

    Workaround: Refresh the screen. If appflow is enabled, the check box in the Insight column is selected.

  • Issue ID 0350977: When you enable Appflow from NetScaler Insight Center, complex policy expressions are not accepted. This issue occurs when you directly type the complex expression in the text box.

    Workaround: Copy and paste the expression from a notepad.

  • Issue ID 0368967: In a graph that displays a very low number of data points, the time value displayed on the x-axis includes milliseconds. The value displayed for milliseconds has no significance.
  • Issue ID 0379876: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: When you launch XenApp through Citrix Receiver (standard edition), the app launch duration is not calculated and is shown as zero.
  • Issue ID 0388875: Only one page of load balancing virtual servers is displayed. For example, if you have selected a page size of 25, and the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, n-25 load balancing virtual servers are not displayed.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports include session termination records.
  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0402105: The following error may occur when you access NetScaler Insight Center appliance from XenDexktop 5.6 or XenApp 6.5 using IE8 browser:

    Object does not support this property or method.

  • Issue ID 0404100: The VPN option on the View drop-down list is available for NetScaler 10.0 appliances.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, then the clear AppFlow configurations (select Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server having the least priority.
  • Issue ID 0405951: The count of embedded objects displayed in the waterfall chart can be wrong for recurrent page requests if the NetScaler integrated cache or browser cache is enabled.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 0409885: The report for desktop session count also includes the count of XenApp sessions, which are launched by the user.
  • Issue ID 0414214: On the HDX Insight reports, a Y-axis value of 0 is sometimes shown at a location higher than the x axis.
  • Issue ID 0414160: The following error message appears when NetScaler Insight Center installed on VMware ESX is powered on or off: The VMware Tools power-on script did not run successfully in this virtual machine. If you have configured a custom power-on script in this virtual machine, make sure that it contains no errors.
  • Issue ID 0424673: Upgrading NetScaler Insight Center on VMware ESX server from build 118.7 or 119.7 to 120.13 or later builds is not supported. However, upgrade from build 120.13 to later builds is supported.

    Workaround: To upgrade to 120.13 or later builds, perform a fresh installation. To retain your existing configurations, make sure that the IP address of the NetScaler appliance and the IP address of NetScaler Insight Center remain the same .

  • Issue ID 0421657: If the ICMP port used to verify the network reachability of a NetScaler appliance from NetScaler Insight Center is blocked, the internal routing in NetScaler Insight Center is disrupted and the HDX Insight node is not displayed on the dashboard.
  • Issue ID 0446120: On the HDX Insight reports, the bar in the chart is sometimes shown at a location higher than the X axis.

Build 123.11

Updated: 2014-03-19

This release notes covers the following bug fixes and known issues identified in this release.

Enhancements

  • Issue ID 0431957: On the configuration tab, you can now configure the ICA session timeout value for inactive sessions.
  • Issue ID 0432702: HDX Insight reports now include details about CloudBridge in an ICA session path.

Bug Fixes

  • Issue ID 0405849: NetScaler entity names are case insensitive, but NetScaler Insight Center expects the virtual server names or policy names to be case sensitive.
  • Issue ID 0412129: The WAN jitter and DC jitter values are not displayed in the NetScaler Insight Center reports.
  • Issue ID 0424610: On the dashboard, the table that appears when you navigate to HDX Insight > Gateways might display a blank desktop name.
  • Issue IDs 0437475 and 0439088: In certain scenarios, if data sent from the XenApp server to the client receiver is delayed because of network congestion or increased network latency, the client re-transmits the ICA magic string, which causes the Netscaler Gateway to fail. This failure happens because the NetScaler Gateway was not expecting two packets containing the magic string.
  • Issue ID 0439992: The HDX Insight dashboard displays the host delay as server side server-side NetScaler delay.

Known Issues

  • Issue ID 0324010: A higher than normal load on NetScaler Insight Center or on the database can cause the afdecoder subsystem to stop functioning. As a result, NetScaler Insight Center is unable to connect to the database.
    Workaround: Restart the appliance by running the following command on the command line interface:
    #/etc/rc.d/analyticsd restart
  • Issue ID 0331944: If no devices have been added to the inventory, the Getting Started wizard is displayed. You cannot access the Configuration tab.
  • Issue ID 0333555 and 346171: After you enable appflow on some virtual servers, even though no error message appears, the Insight column does not display a check box indicating that the feature is enabled.

    Workaround: Refresh the screen. If appflow is enabled, the check box in the Insight column is selected.

  • Issue ID 0350977: When you enable Appflow from NetScaler Insight Center, complex policy expressions are not accepted. This issue occurs when you directly type the complex expression in the text box.

    Workaround: Copy and paste the expression from a notepad.

  • Issue ID 0368967: In a graph that displays a very low number of data points, the time value displayed on the x-axis includes milliseconds. The value displayed for milliseconds has no significance.
  • Issue ID 0379876: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: When you launch XenApp through Citrix Receiver (standard edition), the app launch duration is not calculated and is shown as zero.
  • Issue ID 0388875: Only one page of load balancing virtual servers is displayed. For example, if you have selected a page size of 25, and the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, n-25 load balancing virtual servers are not displayed.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports include session termination records.
  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0402105: The following error may occur when you access NetScaler Insight Center appliance from XenDexktop 5.6 or XenApp 6.5 using IE8 browser:

    Object does not support this property or method.

  • Issue ID 0404100: The VPN option on the View drop-down list is available for NetScaler 10.0 appliances.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, then the clear AppFlow configurations (select Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server having the least priority.
  • Issue ID 0405951: The count of embedded objects displayed in the waterfall chart can be wrong for recurrent page requests if the NetScaler integrated cache or browser cache is enabled.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 0409885: The report for desktop session count also includes the count of XenApp sessions, which are launched by the user.
  • Issue ID 0414155: If you move columns and refresh the page, the column ordering is sometimes reset to default.
  • Issue ID 0414214: On the HDX Insight reports, a Y-axis value of 0 is sometimes shown at a location higher than the x axis.
  • Issue ID 0414160: The following error message appears when NetScaler Insight Center installed on VMware ESX is powered on or off: The VMware Tools power-on script did not run successfully in this virtual machine. If you have configured a custom power-on script in this virtual machine, make sure that it contains no errors.
  • Issue ID 0424673: Upgrading NetScaler Insight Center on VMware ESX server from build 118.7 or 119.7 to 120.13 or later builds is not supported. However, upgrade from build 120.13 to later builds is supported.

    Workaround: To upgrade to 120.13 or later builds, perform a fresh installation. To retain your existing configurations, make sure that the IP address of the NetScaler appliance and the IP address of NetScaler Insight Center remain the same .

  • Issue ID 0421657: If the ICMP port used to verify the network reachability of a NetScaler appliance from NetScaler Insight Center is blocked, the internal routing in NetScaler Insight Center is disrupted and the HDX Insight node is not displayed on the dashboard.

Build 122.17

Updated: 2014-03-19

This release notes covers the following bug fixes and known issues identified in this release.

Enhancements

  • Issue ID 0392016: HDX Insight reports now include details about session reconnects, client-side retransmissions, and server-side retransmissions.
  • Issue ID 0398322: HDX Insight now provides a report about active sessions, grouped by server IP and gateway IP.
  • Issue ID 0418196: The top-right corner of the page now displays a percentile icon, which you can click to display percentile values and the highest and lowest values for a selected metric.
  • Issue ID 0423207: You can now select which columns to show in the tables in the NetScaler Insight Center graphical user interface (GUI), and you can rearrange the columns. Each user can make his or her changes persistent across his or her sessions.

Changes

  • Issue ID 0409634: All the metrics except bandwidth and hits display the average values.

Bug Fixes

  • Issue ID 0394613: The Total App Launch Count is not displayed when you navigate to Dashboard > HDX Insight > Gateways and view the summary for a particular user.
  • Issue ID 0398844: On the Dashboard > HDX Insight > Users page, the report for a specific user does not display data for the Total Application Launch count.
  • Issue ID 0399329: Even when Appflow is disabled for a virtual server, you can still clear the configurations on the NetScaler Insight Center by selecting the Clear AppFlow Configurations from the Action list.
  • Issue ID 0403665: If the values for certain metrics are zero, the graphs display these values incorrectly.

Known Issues

  • Issue ID 0324010: A higher than normal load on NetScaler Insight Center or on the database can cause the afdecoder subsystem to stop functioning. As a result, NetScaler Insight Center is unable to connect to the database.
    Workaround: Restart the appliance by running the following command on the command line interface:
    #/etc/rc.d/analyticsd restart
  • Issue ID 0331944: If no devices have been added to the inventory, the Getting Started wizard is displayed. You cannot access the Configuration tab.
  • Issue ID 0333555 and 346171: After you enable appflow on some virtual servers, even though no error message appears, the Insight column does not display a check box indicating that the feature is enabled.

    Workaround: Refresh the screen. If appflow is enabled, the check box in the Insight column is selected.

  • Issue ID 0350977: When you enable Appflow from NetScaler Insight Center, complex policy expressions are not accepted. This issue occurs when you directly type the complex expression in the text box.

    Workaround: Copy and paste the expression from a notepad.

  • Issue ID 0368967: In a graph that displays a very low number of data points, the time value displayed on the x-axis includes milliseconds. The value displayed for milliseconds has no significance.
  • Issue ID 0379876: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: When you launch XenApp through Citrix Receiver (standard edition), the app launch duration is not calculated and is shown as zero.
  • Issue ID 0388875: Only one page of load balancing virtual servers is displayed. For example, if you have selected a page size of 25, and the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, n-25 load balancing virtual servers are not displayed.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0397258: On the Dashboard > HDX Insight > Users page, the line graph plots might not add up to the summary shown to the left of the line graph for average bandwidth.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports include session termination records.
  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0402105: The following error may occur when you access NetScaler Insight Center appliance from XenDexktop 5.6 or XenApp 6.5 using IE8 browser:

    Object does not support this property or method.

  • Issue ID 0404100: The VPN option on the View drop-down list is available for NetScaler 10.0 appliances.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405849: NetScaler entity names are case insensitive, but NetScaler Insight Center expects the virtual server names or policy names to be case sensitive.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, then the clear AppFlow configurations (select Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server having the least priority.
  • Issue ID 0405936: After the NetScaler upgrade or downgrade operation, NetScaler Insight Center does not report any data on the dashboard.

    Workaround: Restart the NetScaler Insight Center appliance.

  • Issue ID 0405951: The count of embedded objects displayed in the waterfall chart can be wrong for recurrent page requests if the NetScaler integrated cache or browser cache is enabled.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 0409885: The report for desktop session count also includes the count of XenApp sessions, which are launched by the user.
  • Issue ID 0412129: The WAN jitter and DC jitter values are not displayed in the NetScaler Insight Center reports.
  • Issue ID 0414155: If you move columns and refresh the page, the column ordering is sometimes reset to default.
  • Issue ID 0414214: On the HDX Insight reports, a Y-axis value of 0 is sometimes shown at a location higher than the x axis.
  • Issue ID 0414160: The following error message appears when NetScaler Insight Center installed on VMware ESX is powered on or off: The VMware Tools power-on script did not run successfully in this virtual machine. If you have configured a custom power-on script in this virtual machine, make sure that it contains no errors.
  • Issue ID 0417415: If you add a NetScaler appliance to a NetScaler Insight Center setup while ICA sessions are enabled, NetScaler Insight Center does not report the existing ICA sessions. It reports only the ICA sessions initiated after the appliance is added.
  • Issue ID 0424610: On the dashboard, the table that appears when you navigate to HDX Insight > Gateways might display a blank desktop name.
  • Issue ID 0424673: Upgrading NetScaler Insight Center on VMware ESX server from build 118.7 or 119.7 to 120.13 or later builds is not supported. However, upgrade from build 120.13 to later builds is supported.

    Workaround: To upgrade to 120.13 or later builds, perform a fresh installation. To retain your existing configurations, make sure that the IP address of the NetScaler appliance and the IP address of NetScaler Insight Center remain the same .

  • Issue ID 0421657: If the ICMP port used to verify the network reachability of a NetScaler appliance from NetScaler Insight Center is blocked, the internal routing in NetScaler Insight Center is disrupted and the HDX Insight node is not displayed on the dashboard.
  • Issue IDs 0437475 and 0439088: In certain scenarios, if data sent from the XenApp server to the client receiver is delayed because of network congestion or increased network latency, the client re-transmits the ICA magic string, which causes the Netscaler Gateway to fail. This failure happens because the NetScaler Gateway was not expecting two packets containing the magic string.

Build 121.10

Updated: 2013-10-25

This release notes covers the following bug fixes and known issues identified in this release.

Enhancements

  • ENH ID 0404805: NetScaler Insight Center now saves the following:

    Granular Data

    Time to purge

    7 seconds data

    6 min

    5 minutes data

    65 minutes

    Hourly data

    25 hours

    Daily data

    8 days

    Weekly data

    5 weeks

Bug Fixes

  • Issue ID 0416889: In some cases, NetScaler Insight Center reports incorrect values for XenApp launch count.

Known Issues

  • Issue ID 0331944: When there are no devices added in the inventory, the welcome screen is displayed for the configuration tab along with the dashboard tab which makes it unable to perform any basic configurations.
  • Issue ID 0333555 and 346171: After you enable appflow on some virtual servers, even though no error message appears, the check box does not appear in the Insight column .

    Workaround: Refresh the screen. If appflow is enabled, the check box in the Insight column is selected.

  • Issue ID 0350977: When you enable Appflow from NetScaler Insight Center, complex policy expressions are not accepted. This issue occurs when you directly type the complex expression in the text box.

    Workaround: Copy and paste the expression from a notepad.

  • Issue ID 0368967: In a graph that displays a very low number of data points, the time value displayed on the x-axis includes milliseconds. The value displayed for milliseconds has no significance.
  • Issue ID 0379876: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: When you launch XenApp through Citrix Receiver (standard edition), the app launch duration is not calculated and is shown as zero.
  • Issue ID 0388875: Only one page of load balancing virtual servers is displayed. For example, if you have selected a page size of 25, and the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, n-25 load balancing virtual servers are not displayed.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0394613: The Total App Launch Count is not displayed when you navigate to Dashboard > HDX Insight > Gateways and view the summary for a particular user.
  • Issue ID 0397258: On the Dashboard > HDX Insight > Users page, the line graph plots might not add up to the summary shown to the left of the line graph for average bandwidth.
  • Issue ID 0398844: On the Dashboard > HDX Insight > Users page, the report for a specific user does not display data for Total Application Launch count.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports include session termination records.
  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0402105: The following error may occur when you access NetScaler Insight Center appliance from XenDexktop 5.6 or XenApp 6.5 using IE8 browser:

    Object does not support this property or method.

  • Issue ID 0404100: The VPN option on the View drop-down list is available for NetScaler 10.0 appliances.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405849: NetScaler entity names are case insensitive, but NetScaler Insight Center expects the virtual server names or policy names to be case sensitive.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, then the clear AppFlow configurations (select Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server having the least priority.
  • Issue ID 0405936: After the NetScaler upgrade or downgrade operation, NetScaler Insight Center does not report any data on the dashboard.

    Workaround: Restart the NetScaler Insight Center appliance.

  • Issue ID 0405951: The count of embedded objects displayed in the waterfall chart can be wrong for recurrent page requests if the NetScaler integrated cache or browser cache is enabled.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 0409885: The report for desktop session count also includes the count of XenApp sessions, which are launched by the user.
  • Issue ID 0412129: The WAN jitter and DC jitter values are not displayed in the NetScaler Insight Center reports.
  • Issue ID 0414155: If you move columns and refresh the page, the column ordering is sometimes reset to default.
  • Issue ID 0414214: On the HDX Insight reports, a Y-axis value of 0 is sometimes shown at a location higher than the x axis.
  • Issue ID 0414160: The following error message appears when NetScaler Insight Center installed on VMware ESX is powered on or off: The VMware Tools power-on script did not run successfully in this virtual machine. If you have configured a custom power-on script in this virtual machine, make sure that it contains no errors. You can also submit a support request to report this issue.
  • Issue ID 0417415: If you add a NetScaler appliance to a NetScaler Insight Center setup while ICA sessions are enabled, NetScaler Insight Center does not report the existing ICA sessions. It reports only the ICA sessions initiated after the appliance is added.

Build 120.13

Updated: 2013-10-18

This release notes covers the following bug fixes and known issues identified in this release.

Fixes

  • Issue ID 0369664: For an Active session, data is sent to the AppFlow collector even if the policy rule is changed to FALSE when the session is active.
  • Issue ID 0395022: On the Dashboard > HDX Insight > Users page, the Active Apps count is not updated instantly on the left pane.
  • Issue ID 0402458: If the memory usage on the NetScaler Insight Center reaches the maximum limit, the appliance fails to respond to further memory-allocation requests by other modules and becomes unresponsive.
  • Issue ID 0402727: If you have installed NetScaler Insight Center virtual appliance on ESX, then the console may display watchdog timeout errors or the Graphical User Interface (GUI) may freeze sometimes.
  • Issue ID 0402959: In certain situations, the NetScaler appliance incorrectly interprets the compression buffer size negotiation between the client and the server, and enabling AppFLow on the ICA connection causes the appliance to fail when the connection is used to launch an application or desktop. This problem most commonly occurs when a CloudBridge appliance or any WAN optimization device is placed between the client and the NetScaler appliance.
  • Issue ID 0405818/ 0405273: On the Dashboard > Users page, ICA RTT values displayed on the graph in the left panel do not match the values displayed below the graph, or there is a delay in the updating the values.
  • Issue ID 0408495: During installation of a virtual NetScaler Insight Center on VMware ESX, NetScaler Insight allocates only 14 GB of space in the var directory, even though the OVF file specifies 120 GB.
  • Issue ID 0411107: In a mixed XenApp/XenDesktop server farm, if the XenApp and XenDesktop versions are older than 6.5 and 5.0 respectively, the applications fail to launch because the NetScaler appliance incorrectly parses the ICA packets.
  • Issue ID 0413016/0414140 : NetScaler appliance may fail to respond when AppFlow is enabled on the NetScaler Insight Center and the user tries to access the XenApp/XenDesktop farm.
  • Issue ID 0414844: HDX Insight does not support XenApp versions earlier than 6.5.
  • Issue ID 0415812: If a CloudBridge appliance is placed between the client and a NetScaler appliance, and AppFlow is enabled for ICA traffic, the XenApp/XenDesktop applications fail to launch and the NetScaler appliance fails.
  • Issue ID 0413657: In some situations, the NetScaler appliance fails after parsing ICA traffic incorrectly.

Known Issues

  • Issue ID 0331944: When there are no devices added in the inventory, the welcome screen is displayed for the configuration tab along with the dashboard tab which makes it unable to perform any basic configurations.
  • Issue ID 0350977: When you enable Appflow from NetScaler Insight Center, complex policy expressions are not accepted. This issue occurs when you directly type the complex expression in the text box.

    Workaround: Copy and paste the expression from a notepad.

  • Issue ID 0368967: In a graph that displays a very low number of data points, the time value displayed on the x-axis includes milliseconds. The value displayed for milliseconds has no significance.
  • Issue ID 0379876: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: When you launch XenApp through Citrix Receiver (standard edition), the app launch duration is not calculated and is shown as zero.
  • Issue ID 0388875: Only one page of load balancing virtual servers is displayed. For example, if you have selected a page size of 25, and the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, n-25 load balancing virtual servers are not displayed.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0394613: The Total App Launch Count is not displayed when you navigate to Dashboard > HDX Insight > Gateways and view the summary for a particular user.
  • Issue ID 0397258: On the Dashboard > HDX Insight > Users page, the line graph plots might not add up to the summary shown to the left of the line graph for average bandwidth.
  • Issue ID 0398844: On the Dashboard > HDX Insight > Users page, the report for a specific user does not display data for Total Application Launch count.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports include session termination records.
  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0402105: The following error may occur when you access NetScaler Insight Center appliance from XenDexktop 5.6 or XenApp 6.5 using IE8 browser:

    Object does not support this property or method.

  • Issue ID 0403665: If the values for certain metrics are zero, the graphs display these values incorrectly.
  • Issue ID 0404100: The VPN option on the View drop-down list is available for NetScaler 10.0 appliances.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405849: NetScaler entity names are case insensitive, but NetScaler Insight Center expects the virtual server names or policy names to be case sensitive.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, then the clear AppFlow configurations (select Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server having the least priority.
  • Issue ID 0405936: After the NetScaler upgrade or downgrade operation, NetScaler Insight Center does not report any data on the dashboard.

    Workaround: Restart the NetScaler Insight Center appliance.

  • Issue ID 0405951: The count of embedded objects displayed in the waterfall chart can be wrong for recurrent page requests if the NetScaler integrated cache or browser cache is enabled.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 0409885: The report for desktop session count also includes the count of XenApp sessions, which are launched by the user.
  • Issue ID 0412129: The WAN jitter and DC jitter values are not displayed in the NetScaler Insight Center reports.
  • Issue ID 0424673: Upgrading NetScaler Insight Center on VMware ESX from build 118.7 or 119.7 to 120.13 is not supported.

    Workaround: To upgrade to build 120.13, perform a fresh installation. To retain your existing configurations, make sure that the IP address of the NetScaler appliance and the IP address of NetScaler Insight Center remain the same.

Build 119.7

Updated: 2013-08-29

This release notes covers the following bug fixes and known issues identified in this release.

Enhancements

  • ENH ID 0400867: HDX Insight reports now include details about Client Side NS Latency, Server Side NS Latency and Host Delay.

Fixes

  • Issue ID 0332854: Unable to add the IP address in the inventory which contains the number 255 in any quadrant.
  • Issue ID 0400545: The help page on the Graphical User Interface (GUI) displays incorrect information for enabling data collection.
  • Issue ID 0400665: The HDX Insight node is not displayed for Enterprise licenses of NetScaler appliances.
  • Issue ID 0400900: The load time and render time metrics are not displayed for standard or enterprise licenses of NetScaler appliances.
  • Issue ID 0405177: During an ICA session, the NetScaler appliance fails to respond when you access it's invalid memory space.
  • Issue ID 0403134/0403195: During an ICA session, the NetScaler appliance fails to respond due to a NULL pointer access.

Known Issues

  • Issue ID 0331944: When there are no devices added in the inventory, the welcome screen is displayed for the configuration tab along with the dashboard tab which makes it unable to perform any basic configurations.
  • Issue ID 0369664: In HDX Insight mode, data is sent to the AppFlow collector even if the policy rule is set to FALSE.

    Workaround: Start the session again.

  • Issue ID 0379876: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: In transparent mode, when you launch XenApp through Citrix Receiver (standard edition), the app launch duration is shown as zero.
  • Issue ID 0388875: If the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, and the page size is set to 25, only the first 25 virtual servers are shown. The list does not continue on another page.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0394613: The Total App Launch Count is not displayed when you navigate to Dashboard > HDX Insight > Gateways and view the summary for a particular user.
  • Issue ID 0395022: On the Dashboard > HDX Insight > Users page, the Active Apps count is not updated instantly on the left pane.

    Workaround: The correct value is displayed in the Dashboard > HDX Insight > Applications page.

  • Issue ID 0397236 :On the Dashboard > HDX Insight > Users page, the report for user sessions displays incorrect values. The left pane displays the average values for the entire session, but, the right pane displays the values for the period selected from the drop-down list.
  • Issue ID 0397258: On the Dashboard > HDX Insight > Users page, the line graph plots might not add up to the summary shown to the left of the line graph for average bandwidth.
  • Issue ID 0398844: On the Dashboard > HDX Insight > Users page, the report for a specific user does not display data for Total Application Launch count.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports display session termination records.
  • Issue ID 0401514: On an HTTP virtual server, after you enable AppFlow by selecting the expression TRUE and the HTML Injection box, if you change the policy expression and disable HTML injection, the rewrite and responder policies are still bound to the load balancing virtual server.
  • Issue ID 0404204: NetScaler 10 appliances do not support clearing AppFlow configurations from a virtual server.
  • Issue ID 402105: The following error may occur when you access NetScaler Insight Center appliance from XenDexktop 5.6 or XenApp 6.5 using IE8 browser:

    Object does not support this property or method.

  • Issue ID 0402458: If the analytics decoding process requires more than 100% of RAM memory, the system fails to respond to further memory-allocation requests by other modules.
  • Issue ID 0402727: If you have installed NetScaler Insight Center virtual appliance on ESX, then the console may display watchdog timeout errors or the Graphical User Interface (GUI) may freeze sometimes.
  • Issue ID 0403665: If the values for certain metrics are zero, the graphs display these values incorrectly.
  • Issue ID 0404477: If you use Internet Explorer to open Desktop Director on an RDP machine, the graph displays extra dotted lines even though everything works fine functionally.
  • Issue ID 0405953: The waterfall chart displays a blank tooltip when you hover over the blank space between the x-axis and the y-axis.
  • Issue ID 0405818/ 0405273: On the Dashboard > Users page, ICA RTT values displayed on the graph in the left panel do not match the values displayed below the graph, or there is a delay in the updating the values.
  • Issue ID 0404100: The VPN option on the View drop-down list is available for NetScaler 10.0 appliances.
  • Issue ID 0405849: Sometimes, the commands used in the NetScaler Insight Center command line interface are case sensitive.
  • Issue ID 0405853: If AppFlow is enabled for a virtual server on more than one NetScaler Insight Center virtual appliance, then the clear AppFlow configurations (select Configuration > Inventory > <ipaddress> > Application List > <ipaddress> >Action > Clear AppFlow Configuration) does not work on the virtual server having the least priority.
  • Issue ID 0405936 : If the NetScaler Insight Center virtual appliance remains inactive for a longer duration, the data will not be logged.

    Workaround: Restart the appliance by running the following command on the command line interface:

    #/etc/rc.d/analyticsd restart
  • Issue ID 0408495: During installation of a virtual NetScaler Insight Center on VMware ESX, NetScaler Insight allocates only 14 GB of space in the var directory, even though the OVF file specifies 120 GB.

Build 118.7

Updated: 2013-10-03

This release notes covers the following bug fixes and known issues identified in this release.

Enhancements

  • ENH ID 0341904: NetScaler Insight Center supports clearing AppFlow configurations from a virtual server.
  • ENH ID 0381072: NetScaler Insight Center supports sending syslog messages to an external syslog server.
  • ENH ID 0388409: On the Dashboard > HDX Insight > Users > <user name> page, the application and gateway reports display the active applications by default.
  • ENH ID 0392732: The HTML Injection feature is now available for Web Insight data collection on platinum licenses of NetScaler 10.0 appliances and on all licenses of NetScaler 10.1 appliances.

Changes and Fixes

In this release, the following issues have been fixed:
  • Issue IDs 0377737 and 0365977: NetScaler Insight Center appliance fails to respond.
  • Issue ID 0378044: On the Configuration > Inventory > Application List page, the values for number of applications displayed and total number of applications can be incorrect.
  • Issue ID 0378652: The Page analysis button is in the wrong place and not functional on the Dashboard > Web Insight > URL page.
  • Issue ID 0381522: On the Dashboard > HDX Insight > Applications page, the Total Session Launch count displays an incorrect number of sessions launched.
  • Issue ID 0385895: The graph of user applications, which appears when you navigate to Dashboard > HDX Insight > Users <username> > <sessionID> >Applications > More <application name>, is incorrectly plotted.
  • Issue ID 0386543: No graph is plotted for users on the page that appears when you click the Dashboard > HDX Insight > Users <username> > <SessionID> > Applications > More button.
  • Issue ID 0387257: The introduction that appears when you log on to a new NetScaler Insight Center appliance provides only Web Insight information. It does not provide information about HDX Insight.
  • Issue ID 0388093: When the Dashboard tab displays reports, the text that appears when you on click the orange icon beside a metric does not accurately describe the licensing issue.
  • Issue ID 0388453: On the Configuration > Inventory > Application List page, after you right-click a VPN application and select Enable AppFlow, then clear the ICA check-box and click Enable AppFlow, AppFlow is shown enabled, but no data is collected and therefore no reports are displayed on the Dashboard > HDX Insight page.
  • Issue ID 0388650: NetScaler appliance crashes when AppFlow is enabled on the virtual servers from Netscaler Insight Center appliance.
  • Issue ID 0390581: On the Dashboard tab, in some cases, the breadcrumb navigation does not display any text for labels.
  • Issue ID 0391336: The HDX Insight node appears even if all NetScaler appliances have only standard licenses. The node is supposed to appear only when at least one appliance has an Enterprise or Platinum license.
  • Issue ID 0391477: You cannot enable Appflow on a VPN application for which you have specified an expression from the drop-down list.
  • Issue ID 0392515: Data collection cannot be enabled on virtual servers (load balancing, content switching, or VPN) that have space characters in their names.

Known Issues

  • Issue ID 0369664: In HDX Insight mode, data is sent to the AppFlow collector even when the policy rule is set to FALSE.

    Workaround: Start the session again.

  • Issue ID 0379876: The time values on the graphs display overlapping values, mostly in the 5-minute-interval view.
  • Issue ID 0385821: When an ICA session is initiated by launching XenDesktop, the user name is displayed along with the domain name (user-id@domain-name).
  • Issue ID 0386911: While launching n instances of an application, the NetScaler appliance sends n-1 termination records for the application. Consequently, the HDX Insight node displays only a single instance of this application as active.
  • Issue ID 0388096: In transparent mode, when you launch XenApp through Citrix Receiver (standard edition), the app launch duration is shown as zero.
  • Issue ID 0388875: If the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, and the page size is set to 25, only the first 25 virtual servers are shown. The list does not continue on another page.
  • Issue ID 0394526: On the Dashboard > Web Insight > Applications page, the values shown when you select Response Time from the drop-down list can be incorrect.
  • Issue ID 0394613: The Total App Launch Count is not displayed when you navigate to Dashboard > HDX Insight > Gateways and view the summary for a particular user.
  • Issue ID 0395022: On the Dashboard > HDX Insight > Users page, the Active Apps count is not updated instantly on the left pane.

    Workaround: The correct value is displayed in the Dashboard > HDX Insight > Applications page.

  • Issue ID 0397236 :On the Dashboard > HDX Insight > Users page, the report for user sessions displays incorrect values. The left pane displays the average values for the entire session, but, the right pane displays the values for the period selected from the drop-down list.
  • Issue ID 0397258: On the Dashboard > HDX Insight > Users page, the line graph plots might not add up to the summary shown to the left of the line graph for average bandwidth.
  • Issue ID 0398844: On the Dashboard > HDX Insight > Users page, the report for a specific user does not display data for Total Application Launch count.
  • Issue ID 0399626: In transparent mode, after you initiate a session and launch an application through Citrix Receiver (Enterprise edition) from a Windows 8 client, the session terminates and resumes when you launch subsequent applications. Consequently, HDX Insight reports display session termination records.
  • Issue ID 0400545: The help page on the Graphical User Interface (GUI) displays incorrect information for enabling data collection.

    Workaround: To view the details, click the help icon in the graphical user interface when the help page opens, click on the TOC tab and navigate to NetScaler Insight Center 10.1 > Enabling Data Collection.

  • Issue ID 0400665: The HDX Insight node is not displayed for Enterprise licenses of NetScaler appliances.
  • Issue ID 0400900: The load time and render time metrics are not displayed for Standard Licenses of NetScaler appliances.
  • Issue ID 0402727: If you have installed NetScaler Insight Center virtual appliance on ESX, then the console may display watchdog timeout errors or the Graphical User Interface (GUI) may freeze sometimes.
  • Issue ID 0408495: During installation of a virtual NetScaler Insight Center on VMware ESX, NetScaler Insight allocates only 14 GB of space in the var directory, even though the OVF file specifies 120 GB.

Build 112.15 (Main Release)

Updated: 2013-07-19

This release notes covers the following known issues identified in NetScaler Insight Center release 10.1.

Web and HDX Insight

  • Issue ID 0377737 and 0365977: NetScaler Insight Center appliance fails to respond.
    Workaround: Stop and restart the processes. From the shell:
    1. Change directory to /etc/rc.d.
    2. Stop processes by executing analyticsd stop.
    3. Start processes by executing analyticsd start.

  • Issue ID 0378044: On the Configuration > Inventory > Application List page, the value for number of applications displayed and total number of applications can be incorrect.
  • Issue ID 0388093: On the Dashboard tab, the text that appears when you click the orange icon beside a metric does not accurately describe the licensing issue.

    Workaround: Click the Learn More button to get more information about the issue.

  • Issue ID 0390581: Data collection cannot be enabled on applications (load balancing, content switching or VPN) that have space characters in their names.
  • Issue ID 0387257: The introduction that appears when you log on to a new NetScaler Insight Center appliance provides only Web Insight information. It does not provide information related to HDX Insight.

Web Insight

  • Issue ID 0378652: The Page Analysis button is in the wrong place and not functional on the Dashboard > Web Insight > URL page.
  • Issue ID 0388875: If the number of load balancing virtual servers (including those associated with content switching virtual servers) exceeds 25, and the page size is set to 25, only the first 25 virtual servers are shown. The list does not continue on another page.

HDX Insight

  • Issue ID 0381522: On the Dashboard > HDX Insight > Applications page, the Total Session Launch count displays an incorrect number of sessions launched.
  • Issue ID 0385895: The graph is incorrectly plotted for user applications. This issue is observed on navigating to Dashboard > HDX Insight > Users > <user name> > < sessionID> > Applications > More > < application name>.
  • Issue ID 0386543: The graph is not plotted for user applications. This issue is observed upon navigating to Dashboard > HDX Insight > Users > < sessionID> > Applications > More button.
  • Issue ID 0388453: On the Configuration > Inventory > Application List page, click a VPN virtual server, and select Enable AppFlow from the Action drop-down list. When you uncheck the ICA check-box and click Enable AppFlow , you will see AppFlow enabled but no data is collected and therefore no reports are displayed in the Dashboard > HDX Insight page.
  • Issue ID 0391336: The HDX Insight node appears even when all NetScaler appliances have only standard licenses. The node is supposed to be visible only when at least one appliance has an Enterprise or Platinum license.
  • Issue ID 391477: You cannot enable Appflow on a VPN application for which you have selected an expression from the drop-down list.

    Workaround: Manually set the expression for the VPN application to TRUE, or select a different expression.