Product Documentation

Before You Begin

Apr 20, 2017

Before you install NetScaler Insight Center you must understand the software requirements, browser requirements, port information, license information, and limitations.

Supported Software

NetScaler Insight Center is compatible with the following products. Note that NetScaler Insight Center should be running a version that is either the same as or higher than the software version running on NetScaler or NetScaler Gateway devices.

Table 1. Software Versions and Builds

Product/NetScaler Insight Center Component

Web Insight

HDX Insight

NetScaler

9.3, build 61.2 and later

10.1 build 112.15 and later

10.0, build 73.5 and later

10.1, build 112.15 and later

XenApp

-

6.5, build 6682 with HRP01

XenDesktop

-

5.6, build 56060

7.0, build 3018

Note: The NetScaler Gateway feature (branded as Access Gateway Enterprise for versions 9.3 and 10) must be available on the NetScaler appliance. NetScaler Insight Center does not support standalone Access Gateway Standard appliances.

NetScaler Insight Center can generate reports for applications that are published on XenApp or XenDesktop and accessed through Citrix Receiver. However, this capability depends on the operating system on which the receiver is installed. Currently, NetScaler ADC does not parse ICA traffic for applications or desktops that are accessed through Citrix Receiver running on IOS, or Android operating systems.

The following table lists the supported CloudBridge versions:

Table 2. Inter-operability matrix of CloudBridge, NetScaler, and NetScaler Insight Center versions

CloudBridge Version

NetScaler Insight Center Version

NetScaler Version

Supportable Features

7.3.0+

10.5.55.8

10.5.55.8

  • HDX Insight

7.4.0

10.5.55.8007.e

10.5.55.8007.e

  • HDX Insight
  • WAN Insight
  • NS/CB Multi-hop

7.4.1

10.5.56.1505.e

10.5.56.1505.e

  • HDX Insight
  • WAN Insight
  • NS/CB Multi-hop

7.4.1

11.0.55.23

11.0.55.23

  • HDX Insight
  • WAN Insight
  • NS/CB Multi-hop
  • Geo Map

7.4.3

11.0.64.34

11.0.64.34

  • HDX Insight
  • WAN Insight
  • NS/CB Multi-hop
  • Geo Map

The following table lists the supported operating systems:

Table 3. Supported Operating Systems and Receiver Details
Operating System Receiver version
Windows 4.0 Standard Edition
Linux 13.0.265571 and later
MAC 11.8, build 238301 and later
HTML5 1.5*
Chromeapp 1.5*
* Applicable with CloudBridge release 7.4 and later.
 
The following table lists the supported web browsers:
Table 4. Supported Browsers

Web Browser

Version

Internet Explorer

Internet Explorer 9 or later

Google Chrome

Chrome 19 or later

Safari

Safari 5.1.1 or later

Mozilla Firefox

Firefox 3.6.25 or later

 

The following Thin Clients support HDX Insight for NetScaler Insight Center release 11.0 build 65.35 and later:

  • WYSE Windows based Thin Clients
  • WYSE Linux based Thin Clients
  • WYSE ThinOS based Thin Clients
  • 10Zig Ubuntu based Thin Clients
NetScaler Insight Center also supports the following thin clients for monitoring CloudBridge deployments.
  • Dell Wyse WTOS Model R10L Rx0L Thin Client
  • NComputing N400
  • Dell Wyse WTOS Model CX0 C00X Xenith
  • Dell Wyse WTOS Model TXO T00X Xenith2
  • Dell Wyse WTOS Model CX0 C10LE
  • Dell Wyse WTOS Model R00LX Rx0L HDX Thin Client
  • Dell Wyse Enhanced Suse Linux Enterprise, Model Dx0D, D50D
  • Dell Wyse ZX0 Z90D7 (WES7) Thin Client
However, there are some limitations while using these thin clients. For details, see FAQs.

Ports

NetScaler Insight Center uses the NetScaler ADC's NetScaler IP (NSIP) address to communicate with the ADC. For communication purposes, the following ports must be open between the NetScaler ADC and NetScaler Insight Center.

Table 4. Ports

Component

Type

Port

Details

NetScaler Insight Center

TCP

80/443

For NITRO communication from NetScaler Insight Center to NetScaler ADC or CloudBridge appliance

TCP

22

For SSH communication from NetScaler Insight Center to NetScaler or CloudBridge appliance

UDP

4739

For AppFlow communication from NetScaler to NetScaler Insight Center or CloudBridge appliance

ICMP

No reserved port

To detect the network reachability from NetScaler Insight Center to NetScaler or CloudBridge appliance

Increased Storage Space

You can now increase the storage space of NetScaler Insight Center to more than 512 GB.

To increase the storage space of NetScaler Insight Center installed on a XenServer platform
  1. Log on to XenCenter, and in the left-pane, expand XenServer and right-click the NetScaler Insight Center IP address for which you want to increase the storage space.
  2. Click Shut Down.
  3. In the right-pane, click the Storage tab, and then click Attach Disk to add the local storage
  4. In the left-pane, right-click the NetScaler Insight Center IP address and click Start.
To increase the storage space of NetScaler Insight Center installed on a VMware ESX platform
  1. Log on to vSphere client and click Inventory.
  2. Expand the virtual machine IP address, right-click the NetScaler Insight Center IP address, and then click Power Off.
  3. In the right pane, click Resource Allocation and, in the Memory pane, click Edit.
  4. On the Hardware tab, click Memory, click Add to add a new local storage space, and click OK.
  5. In the left-pane, right-click the NetScaler Insight Center IP address and click Power On.

Licensing Information

The data collected by the NetScaler Insight Center depends on the version and licenses of the NetScaler appliance being monitored.

Web Insight

Web Insight reports are displayed for NetScaler appliances running releases 9.3, 10, 10.1, 10.5, 11.0, and 11.1 as shown in Table 1, where indicates that the reports do not include response time, load time, render time, server processing time, client network latency, server network latency, or waterfall charts.
Table 5. Web Insight License Information
License/ Version 9.3 10 10.1 10.5 11.0 11.1

Standard

Enterprise

Platinum


HDX Insight

HDX Insight reports are displayed only for NetScaler Platinum and Enterprise appliances running release 10.1, 10.5, 11.0, and 11.1.

Table 6. HDX Insight License Information
License/Duration 5 minutes 1 Hour 1 Day 1 Week > 1 Month

Standard

Enterprise

Platinum

Note that from the NetScaler Insight Center 11.0 release, HDX Insight data is available for more than a month with the NetScaler Platinum license.

For appliances running a Platinum edition of XenApp or XenDesktop, HDX Insight reports can also be integrated with Director. For information about XenApp and XenDesktop licenses, see XenApp and XenDesktop 7.6 Feature Pack 3 Features.

You do not need a license for NetScaler Insight Center to monitor CloudBridge appliances.

Important: On NetScaler appliances running release 10.1 or later, you must install a Platinum license if you want to use third party collectors to extract HDX Insight reports.
Note: For information about reports, see Viewing Reports.

Limitations

The limitations of NetScaler Insight Center are listed below:

  • NetScaler Insight Center support IPv6 address for Management access only.
*
Applicable with CloudBridge release 7.3.1.
*
Applicable with CloudBridge release 7.3.1.