Product Documentation

System Requirements

Jun 29, 2017

Before you begin using NetScaler Management and Analytics Service (NetScaler MA Service), you must review the software requirements, browser requirements, port information, license information, and limitations.

Supported Browsers

To access NetScaler MA Service, your workstation must have a supported web browser.

The following browsers are supported.

Web Browser Version

Internet Explorer

11.0 and later

Google Chrome

Chrome 19 and later    

Safari

Safari 5.1.1 and later    

Mozilla Firefox

Firefox 3.6.25 and later    

Agent Installation Requirements

You have to install and configure an agent in your network environment to enable communication between the NetScaler MA Service and the managed instances in your data center. In your data center on premises, you can install an agent on Citrix XenServer, VMWare ESXi, Microsoft Hyper-V, and Linux KVM Server.

The following table lists the virtual computing resources that the hypervisor must provide for each NetScaler MA Service agent.  

Component Requirement

RAM

8 GB

Note: Citrix recommends that you use 32 GB for better performance.    

Virtual CPU

4

Note: Citrix recommends that you use 8 CPUs for better performance. 

Storage Space

120 GB

Note: Citrix recommends that you use 500 GB for better performance.    

Virtual Network interfaces

1

Throughput

1 Gbps

Note

You can also install your agent on Microsoft Azure cloud or AWS cloud. The agent image is available on the respective cloud marketplace.

Ports

Make sure the following ports are open for NetScaler MA Service agent to communicate with NetScaler and/or SD-WAN instances. 

Type Port Details

TCP

80/443

For NITRO communication from NetScaler MA Service agent to NetScaler or NetScaler SD-WAN instances.

TCP

22

For SSH communication from NetScaler MA Service agent to NetScaler or NetScaler SD-WAN instances.

UDP

4739

For AppFlow communication from NetScaler or NetScaler SD-WAN instances to NetScaler MA Service agent.

ICMP

No reserved port

To detect network reachability from NetScaler MA Service agent to NetScaler or NetScaler SD-WAN instances.

SNMP

161, 162

To receive SNMP events from NetScaler instance to NetScaler MA Service agent. 

Syslog

514

To receive syslog messages in NetScaler MA Service agent from NetScaler or NetScaler SD-WAN instances.

TCP

5557

For logstream communication from NetScaler instances to NetScaler MA Service agent.

For communication between the NetScaler MA Service agent and the NetScaler MA Service, make sure the following port is open:

Type Port Details

TCP

443

For NITRO communication from the agent to NetScaler Management and Analytics Service.

Minimum NetScaler Versions Required

NetScaler Management and Analytics Service Feature NetScaler Software Version

StyleBooks

10.5 and later

Monitoring/Reporting & Configuration using Jobs    

10.5 and later    

Analytics

           HDX Insight

10.1 and later

           Gateway Insight

11.0.65.31 and later    

           Security Insight

11.0.65.31 and later    

Requirements for NetScaler SD-WAN Instance Management

Minimum NetScaler SD-WAN WO Versions Required

NetScaler Management and Analytics Service Feature CloudBridge / NetScaler SD-WAN WO

Monitoring/Reporting & Configuration using Jobs

CloudBridge 7.4.0 and later

Analytics

HDX Insight

CloudBridge 7.4.0 and later

           WAN Insight

CloudBridge 7.4.0 and later

Inter-Operability Matrix of NetScaler SD-WAN Platform Editions and NetScaler MA Service Features

Platform Editions Discovery Configuration Monitoring Reporting Event Management (SNMP Traps) HDX Insight and WAN Insight Analytics Multi-Hop Insight

NetScaler SD-WAN WANOP

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Thin Clients Supported for NetScaler SD-WAN Instances

NetScaler Management and Analytics Service supports the following thin clients for monitoring NetScaler SD-WAN deployments:

  • Dell Wyse WTOS Model R10L Rx0L Thin Client
  • NComputing N400
  • Dell Wyse WTOS Model CX0 C00X Xenith
  • Dell Wyse WTOS Model TXO T00X Xenith2
  • Dell Wyse WTOS Model CX0 C10LE
  • Dell Wyse WTOS Model R00LX Rx0L HDX Thin Client
  • Dell Wyse Enhanced Suse Linux Enterprise, Model Dx0D, D50D
  • Dell Wyse ZX0 Z90D7 (WES7) Thin Client

Requirements for NetScaler MA Service Analytics Solution

Minimum XenApp and XenDesktop Versions Required

NetScaler Management and Analytics Service Feature XenApp / XenDesktop Version

HDX Insight

XenAPP 6.5

HDX Insight

XenDesktop 7.0, build 3018

Note

The NetScaler Gateway feature (branded as Access Gateway Enterprise for versions 9.3 and 10.x) must be available on the NetScaler instance. NetScaler Management and Analytics Service does not support standalone Access Gateway Standard appliances.

NetScaler MA Service can generate reports for applications that are published on XenApp or XenDesktop and accessed through Citrix Receiver. However, this capability depends on the operating system on which the Receiver is installed. Currently, a NetScaler ADC does not parse ICA traffic for applications or desktops that are accessed through Citrix Receiver running on iOS or Android operating systems.

Thin Clients Supported for HDX Insight

NetScaler MA Service supports the following thin clients for monitoring NetScaler instances running on software version 11.0 Build 65.31 and later:

  • WYSE Windows based Thin Clients
  • WYSE Linux based Thin Clients
  • WYSE ThinOS based Thin Clients
  • 10Zig Ubuntu based Thin Clients

NetScaler Instance License Required for HDX Insight

The data collected by NetScaler MA Service for HDX Insight depends on the version and the installed licenses of the NetScaler instances that are monitored. HDX Insight reports are displayed only for NetScaler Platinum and Enterprise appliances running release 10.1, 10.5, 11.0, and 11.1.

NetScaler License/Duration 5 minutes 1 Hour 1 Day 1 Week > 1 Month

Standard

Enterprise

Platinum

Supported Operating Systems and Receiver Versions

The following table lists the operating systems supported by NetScaler MA Service, and the Citrix Receiver versions currently supported with each system:

Operating System Receiver Version

Windows

4.0 Standard Edition

Linux

13.0.265571 and later

Mac

11.8, build 238301 and later

HTML5

1.5*

ChromeApp

1.5*

* Applicable with CloudBridge release 7.4 and later.