Apr. 10, 2015
Verify that a StorageZones Controller registered with ShareFile and then check for other configuration issues before you continue.
A red icon indicates that ShareFile.com is not receiving the heartbeat messages. In that case, verify network connectivity from your StorageZones Controller to www.ShareFile.com and from an outside PC to the URL of your StorageZones Controller. For standard zones, StorageZones Controller must be accessible on port 443 with a valid, trusted public SSL certificate.
After an upgrade, the Sharefile Connectivity from File Cleanup Services status might temporarily show a red icon. This occurs if Windows starts that service before StorageZones Controller establishes a network connection. The status will return to a green icon after the controller server is back on the network.
If Internet traffic is allowed to pass to and from a StorageZones Controller, you will see the ShareFile logo. If StorageZones Controller is not configured correctly, you might see an IIS logo or a NetScaler logon screen. Make sure that inbound and outbound HTTPS traffic is allowed over port 443. If your external URL points to NetScaler, look for hits on the content switching and load balancing virtual server for data. For more information, see "StorageZones Controller does not upload data to ShareFile" in Troubleshoot installation and configuration.
SCKeys.txt is created when StorageZones Controller is installed, provided there are no credential or access rights issues. If SCKeys.txt is not present, verify the access control lists on your file share and then reinstall StorageZones Controller.