Product Documentation

System requirements

Jun 19, 2017

Software prerequisites

.NET Framework. This is necessary for all Workspace Environment Management components. If the correct version is not available, installation fails. Version 4.5.2 or 4.6.2 are recommended (depending on OS), but the following versions are the minimum requirements:

.NET 4.0 (full package or Client Profile). This is the minimum necessary for the agent and administration console.

.NET 4.5.2. This is minimum necessary for the infrastructure services.

Microsoft SQL Server Compact 3.5 SP2: SQL Server Compact is used by Workspace Environment Management to cache settings, primarily for use in offline mode. It must be installed on the infrastructure server. Install SQL Server Compact on any agent environment to allow the agent to cache settings and run when in offline mode. If SQL Server Compact is not already installed, it is installed during infrastructure services installation.

Microsoft Sync Framework 2.1. This is necessary for all Workspace Environment Management components. If not already installed, this prerequisite is installed during installation.

Microsoft SQL Server 2008 R2 or later: Workspace Environment Management requires sysadmin access to a SQL Server instance to create its database, and read/write access to this database to use it.

Microsoft Active Directory: Workspace Environment Management requires read access to your Active Directory to push configured settings out to users. Administrative access is required to configure the agent.

Citrix License Server 11.14: Workspace Environment Management requires a Citrix license. Citrix licenses are managed and stored on Citrix License Servers.

Citrix XenApp and XenDesktop. Any currently supported version of XenApp or XenDesktop is required for this release of Workspace Environment Management.

Tip

SQL AlwaysOn

Workspace Environment Management does not use any features or settings that would prevent you using SQL AlwaysOn. However, SQL AlwaysOn is currently not one of our test scenarios and cannot therefore be certified. We will continue to monitor demand for SQL AlwaysOn for certification consideration in a future release.

In the meantime if you are using SQL AlwaysOn and run into issues, to get support you may need to break the clustering and demonstrate that the issue is still present without SQL AlwaysOn.

Operating system prerequisites

Infrastructure services
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016

Administration console
Windows XP SP3 32-bit and 64-bit
Windows Vista SP1 32-bit and 64-bit
Windows 7 32-bit and 64-bit
Windows 8.x 32-bit and 64-bit
Windows 10 32-bit and 64-bit
Windows Server 2003 32-bit and 64-bit
Windows Server 2003 R2 32-bit and 64-bit
Windows Server 2008
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016

Agent
Windows XP SP3 32-bit and 64-bit
Windows Vista SP1 32-bit and 64-bit
Windows 7 32-bit and 64-bit
Windows 8.x 32-bit and 64-bit
Windows 10 32-bit and 64-bit
Windows Server 2003 32-bit and 64-bit*
Windows Server 2003 R2 32-bit and 64-bit*
Windows Server 2008*
Windows Server 2008 R2*
Windows Server 2012*
Windows Server 2012 R2*
Windows Server 2016*

* The Transformer feature is not supported on server operating systems.

Hardware prerequisites

Infrastructure services (for up to 3,000 users): 4 vCPUs, 8 GB RAM, 80 MB of available disk space.

Administration console: minimum dual core processor with 2 GB RAM, 40 MB of available disk space (100 MB during install).

Agent: average RAM consumption is 10 MB, but we recommend that you provide 20 MB to be safe. 40 MB of available disk space (100 MB during installation).

Database: 50 MB of available disk space.

Service dependencies

Netlogon. The agent service ("Norskale Agent Host service") is added to the Netlogon Dependencies list to ensure that the agent service is running before logons can be made.

Anti-virus exclusions

Workspace Environment Management agent and infrastructure services are installed in the following default directories:

C:\Program Files (x86)\Norskale\Norskale Agent Host                                              (on 64-bit OS)
C:\Program Files\Norskale\Norskale Agent Host                                                        (on 32-bit OS)

C:\Program Files (x86)\Norskale\Norskale Infrastructure Services

On-access scanning must be disabled for the entire "Norskale" installation directory for both the Workspace Environment Management agent and infrastructure services. If this is not possible, the following processes must be excluded from on-access scanning:

In the infrastructure services installation directory:

  • Norskale Broker Service.exe
  • Norskale Broker Service Configuration Utility.exe
  • Norskale Database Management Utility.exe

In the agent installation directory:

  • Norskale Agent Host Service.exe
  • VUEMUIAgent.exe
  • Agent Log Parser.exe
  • AgentCacheUtility.exe
  • AppsMgmtUtil.exe
  • PrnsMgmtUtil.exe
  • VUEMAppCmd.exe
  • VUEMAppCmdDbg.exe
  • VUEMAppHide.exe
  • VUEMCmdAgent.exe
  • VUEMMaintMsg.exe
  • VUEMRSAV.exe