Product Documentation

Agents

May 22, 2017

This page displays statistics about the agents in your Workspace Environment Management installation. 

Statistics

This page displays a summary of the Workspace Environment Management agents recorded in the Workspace Environment Management database.

Agents Summary. Displays a count of total agents who have reserved a Workspace Environment Management license, for both the current site (configuration set) and all sites (configuration sets). It also reports agents added in the last 24 hours and in the last month.

Agents History. This displays connection information for all agents registered with this site (configuration set), including the last connection time, the name of the device from which they last connected and the agent version. You can use Find to filter the list by name or ID against a text string.

To refresh agents

When you refresh an agent it communicates with the infrastructure server. The infrastructure server validates the agent host identity with the Workspace Environment Management database.

  1. Click Refresh to update the list of agents.
  2. In the context menu select Refresh Workspace Agent(s).

Registrations

This page shows the registration status of the Workspace Environment Management agents recorded in the database.

Important

Agents must only be registered with one configuration set.

The following information is reported:

Machine Name. Name of computer on which the agent is running.

State. Registration status of agent on the agent host computer, indicated by icons and the following description giving more information about registration success or failure:

Agent is not bound to any site. The infrastructure server cannot resolve any site (configuration set) for this agent because the agent is not bound to any site (configuration set).

Agent is bound to one site. The infrastructure server is sending the necessary machine-dependent settings to the agent for that site (configuration set).

Agent is bound to multiple sites. The infrastructure server cannot resolve a site (configuration set) for this agent because the agent is bound to more than one site (configuration set).

To resolve registration errors:

Either

  • edit the Active Directory hierarchy (relations between computers, computer groups, and OUs)

OR

  • edit the Workspace Environment Management hierarchy (in the Active Directory Objects section of the administration console) so that a computer binds to only one site (configuration set).

After making these changes, refresh agents with the infrastructure server.