Product Documentation

Erasing Application Data and Documents on the User Device

Oct 08, 2015

If a user device is compromised in any way, you can erase application data and ShareFile documents from the user device. When you erase the data from the user device, users can no longer access the applications or documents. You can also stop erasing data from the user device. If you stop erasing, you cannot restore the data and documents to the user device.

To erase application data and documents from a user device

  1. In the App Controller management console, click the Devices tab.
  2. In the details pane, hover over a user device and then under Actions, click the erase icon.
  3. Click Yes to confirm that you want to erase application data and documents from the device. The user device appears in the All devices and Erased lists.

To stop erasing application data and documents on the user device

  1. In the App Controller management console, click the Devices tab.
  2. In the navigation pane, click Erased.
  3. In the details pane, hover your mouse over the user device and then under Actions, click the stop erasing icon.
  4. Click Yes to confirm that you want to stop erasing application data and documents from the user device. The user device is removed from the Erased list.