Product Documentation

Configuring Logs

Oct 08, 2015

You can use the command-line console to configure logs to troubleshoot issues that may arise with App Controller. You can use the command-line console from the Console tab in either XenCenter or in vSphere. If you enable Secure Shell (SSH) access, you can also open any command prompt, such as PuTTY, and log on to App Controller.

You can revert back to the default log level control, create a new log, or display the current log.

If you need to troubleshoot an issue, you can create logs for debugging by using class and group log levels. You set these parameters with Citrix Technical Support personnel.

You can configure logs by using the Logging menu. In the menu, you can:

  • Set class and group logging levels to include any of the following information:
    • Info
    • Warn
    • Debug
    • Fatal
    • Error
  • Reset the logging level to the App Controller default setting.
  • Create a new log file.
  • Show the log file.

To configure logs by using the command-line console

  1. In the command-line console, in the Main menu, type 4 and then press ENTER to open the Troubleshooting menu.
  2. In the Troubleshooting menu, type 2 and then press ENTER to open the Logs menu.
  3. In the Logs menu, do one of the following:
    • Type 3 to restore the default log level control, which is level 4.
    • Type 4 to create a new log file.
    • Type 5 to display the current log. When you select this option, you can then select how many lines (from 1 through 1,000) of the log you want to view.