The payments tab of the Usage and Billing section of the customer dashboard lists all payments made by or on behalf of the customer. As service provider, you can view the payment activity, record payments for corporate accounts, and issue charge back or credits to the customers, and cancel payments.
A root user or a user with Finance Create/Manage permissions can make/record payments on behalf corporate customers. Also, the master users of retail accounts can make payments.
Who Can Make a Refund
If you have the Finance Create/Manage permission, you can make a refund or cancel a payment.
How to Make a Refund
There are two ways to give money back to customers: credits and charge backs/cancel payments. For retail accounts you can issue charge back and for corporate accounts you can cancel payments.
A credit adds funds to the customer's balance in CloudPortal Business Manager. Any future charges incurred by the customer will be paid for first out of this credit balance.
Issue charge back or cancel payments
A charge back returns funds through the customer's credit card at the request of the bank that issued the card. The charge back is processed through the same payment gateway that is used for routine invoice payments. For corporate accounts, the service provider can cancel payments made.