Dec. 22, 2015
In CloudPortal™ Business Manager, user can perform certain actions to achieve a desired business purpose. These actions can be considered as business transactions that help in achieving this business purpose. A workflow is a multi-stage process that consists of multiple phases. Every phase consists of a set of activities, (smallest unit of work in a workflow) that should be completed successfully in order to complete the phase. All phases should be completed to complete a business transaction.
A business transaction contains certain details. CloudPortal Business Manager checks these details and decides which workflow is suitable to complete the business transaction. A workflow is considered successful only if it satisfies the rule that all the activities in the configured buckets are successful. When the workflow is complete, the business transaction would also be completed successfully.
All the phases are executed in a sequential order. A phase consists of activities that are customer driven, service provider driven, and system driven.
The activities in a given phase occurs in parallel. System-driven activities occur automatically. However, others require manual input for the workflow to complete. Activities have built-in capabilities to retry. You can configure the number of times an activity can retry. The activity is run for a specified number of times and gets completed only if the conditions are satisfied.
In the out-of-the-box configuration, there are pre-defined workflows. In general, activities can be customized. It is also possible to create custom activity types.
Consider an example of changing the state of an account from new to active. If this state conversion has a mandatory approval activity to be performed by a administrator, CloudPortal Business Manager generates a task for the person responsible to approve and sends a mail requesting them to approve. The related activity ensures that the task is completed by indicating that there are pending tasks for the administrator. Once the administrator checks the pending tasks and approves or rejects based on the business transaction details, the workflow proceeds to the next phase or gets completed if it reaches the last phase.