CloudPortal Business Manager 2.4 onwards, the system sends workflow
notification emails to the user who triggered the workflow. This notification
contains complete current status of the workflow and the status activities
which got completed. Workflow notifications are generated at the following
- A workflow is initiated -
This notification has complete current status of workflow.
- The status of any activity
in a workflow is changed to Success, Error, or Failure - This notification has
complete current status of workflow and list of activities, which are in
- A workflow is reset - This
notification has complete current status of workflow.
If the user who initiated the workflow is not active or his/her email
is not verified then the notification is sent to master user of the account.
Note: If the master user is not active or his/her email is not verified
then no notification is sent.
If no workflow is associated to the business transaction then the
system does not generate any workflow notification.
If a service provider wants to change the content of the workflow
notification email, he can do so by modifying the
WORKFLOW_UPDATED email template. If required, the
service provider can disable the notifications by emptying/nullifying the
WORKFLOW_UPDATED email template.