Product Documentation

Known Issues Concerning CloudPortal Services Manager 10.0

Jun 05, 2015
Updated: 2013-02-22
  • To enable reseller and customer administrators to create brands:
    1. Open Configuration > Security > Page Manager.
    2. Change Page Type to Pages.
    3. Select /CortexDotNet/Administration/Brands/EditBrand.aspx.
    4. On the right pane scroll down to Security Roles.
    5. Select Customer Administrator, Reseller Full Administrator, and Reseller Partial Administrator accounts so they have permissions to create brands.
    [#158610]
  • In an environment where the Exchange location is set to Exchange 2010 /Hosting, creating the first customer might be unsuccessful if hosting plans have not yet been created. Before creating the first customer in this environment, ensure a new service plan has been created. Also, ensure the hosting program, hosting offer, and hosting allocation have been configured. [#259658]

  • When configuring Services Manager server roles, do not configure the databases and location together. Run the Configuration Tool separately for the databases and the location. [#259761]

  • After importing a service package, to apply the changes, restart the Provisioning Engine. [#259782]

  • When you first configure a location using the graphical interface, you cannot specify a display name for the Customer OU. Workaround: after the location is created, to specify the domain name, update from the control panel or install using the command line interface. [#259793]

  • When you use the Configuration Tool to create the first administrator for a location, the username for that administrator is cspadmin_TSP. [#260111]

  • For the Citrix Service, the Terminal services file server setting does not appear at the Active Directory level. Workaround: Expand the setting at the top level and change the Hierarchy Permission from Hidden to Modify. [#260733]
  • When installing Services Manager, some functions for expiring demo customer accounts might not be installed successfully. To ensure these functions are present in the Services Manager environment, schedule tasks on the Provisioning server to run the following files:
    • DemoExpiredCustomersRequest.bat. This file deprovisions and deletes demo customer accounts.
    • DemoExpiryRequest.bat. This file sends a notification to the demo customer that the account will expire.

    Schedule both tasks to run daily during off-peak hours using the Cortex_DirMon_Svc account. [#260825]

  • After installing the Windows Web Hosting service, you must manually create a user account in Active Directory in the CortexSystem OU, and add the user to the CortexWSUsers security group. [#263209]

  • When using the Configuration Tool to enter service provider details for a location, specify only one UPN suffix. You can configure additional UPN suffixes later from the control panel. [#263735]

  • After installing the SharePoint 2010 web service, you must manually change the IIS authentication settings for the site and application levels, enabling both Windows and integrated authentication. [#264802]

  • Importing a large service package resets the connection to the Services Manager. This occurs with package files that include DLL files which are copied to the Bin directory during the import process. To continue configuring the service, log in to the Services Manager. [#267325]

  • For the Citrix web service to work correctly with supported XenApp versions earlier than XenApp 6, edit the [INSTALLDIR]ServicesCitrixweb.config file and add:
    <add key="CitrixInstall" value="MetaFrame"/>
    [#270896]
  • After using the graphical interface to install server roles, the Deploy CloudPortal Services Manager page displays. Click anywhere on that page to bring it into focus. [#272092]

  • On some SQL Server installations, the server role Configuration Tool graphical interface will not launch. Workaround: launch CortexConfig.msi from [INSTALLDIR]Configuration. [#272653]