Product Documentation

BlackBerry Services

Jun 05, 2015

The Citrix CloudPortal Services Manager offers a BlackBerry service that simplifies the BlackBerry user management processes. Services Manager integrates with BlackBerry® Enterprise Servers to manage, add, modify, and delete user accounts.

To ensure that the BlackBerry service works successfully, the customer and user must be provisioned with the Hosted Exchange service before they are provisioned with the BlackBerry service.

The BlackBerry service includes the following features:
  • All of BlackBerry's standard management tasks can be performed within the Services Manager control panel.
  • BlackBerry user provisioning can be delegated to the end-customer.
  • The BlackBerry service is compatible with Exchange 2003, 2007, and 2010 Enterprise.
  • Multiple BlackBerry Enterprise servers can be supported.
  • The movement of provisioned users from one BlackBerry Enterprise server to another is supported.

To provision BlackBerry services to resellers

  1. From the Services Manager menu bar, click Customers and select the reseller for whom you want to provision services.
  2. Select Services. The Customer Services page appears.
  3. From the services list, select Reseller.
  4. Select the BlackBerry service and then select the BlackBerry service name with which to configure the service.
  5. Enable the customer plans (BlackBerry 5) and user plans (BlackBerry 4) that the reseller can sell to its customers.
    Note: The plans determine the BlackBerry server that is used to store users' BlackBerry accounts.
  6. Click the plan to display the Configure Service Settings page.
  7. For user plans, under User Package Limit, enter the maximum number of users that can be provisioned with the selected user plan.
  8. Click Apply Changes to save your changes to the selected plan.
  9. Click Apply Changes to save your changes to the BlackBerry service.
  10. Click Provision to provision the BlackBerry service to the reseller.

To provision BlackBerry services to customers

Before provisioning the BlackBerry service, customers must first be provisioned with Hosted Exchange services.

  1. From the Services Manager menu bar, click Customers and select the customer for whom you want to provision services.
  2. Select Services. The Customer Services page appears.
  3. Select the BlackBerry service. The Service Package Configuration page appears.
  4. Under Advanced Settings, enable the user plans that the customer can use to provision the service to its users.
  5. Click the service access level to display the Configure Service Settings page.
  6. Under User Package Limit, enter the maximum number of users that can be provisioned at the selected user plan.
  7. Click Apply Changes to save your changes.
  8. In Maximum Users, if required, click Enabled and then specify the maximum total number of users that can be provisioned with the service.
  9. In Billing, click Enabled to indicate the service generates charges to the customer.
  10. Click Apply Changes to save your changes to the BlackBerry service.
  11. Click Provision to provision the BlackBerry service to the customer.