Product Documentation

Exchange Services

Jun 05, 2015

The Exchange service allows customers to provide a suite of robust communication tools to users. The Exchange service supports Microsoft Exchange 2003, 2007, and 2010.

When customers are provisioned with the Exchange service, they can manage the following items:
  • Contacts
  • Distribution Groups
  • Mailbox Import/Export
  • Outlook Mail Disclaimer
  • Public Folders
  • Resource Mailboxes


Customers can add external contacts to their company's Global Address Lists as well as amend contact details and assign contacts to distribution groups. Customers can use Microsoft Outlook to view the contacts in the Global Address List and send email to them.

Distribution Groups

Distribution groups enable a collection of users, contacts, and other distribution groups to be represented with one email address. Users can send email to the group email address and all users included in the group receive the email.

Users can access distribution groups through the Global Address List in Outlook. Global Address Lists can include multiple distribution groups and users can be assigned to multiple groups.

When distribution groups are created, owners are assigned. The owner of a distribution group can be another user or a security group. The group owner can add or remove group members through Outlook.

Mailbox Import/Export

Mailbox Import/Export enables Exchange Service Administrators to export the contents of individual Exchange mailboxes to a format suitable for offline use in Outlook. Importing and exporting mailboxes involves saving the mailbox as a PST file and saving it on an FTP server.

Outlook Mail Disclaimer

Mail disclaimers are legal notices, disclaimers, warnings that are automatically appended to all outgoing email. The Exchange Service Administrator can create and manage these disclaimers.

Public Folders

When Exchange services are enabled, a root public folder is created for the customer. Although the naming format of the folder is subject to the Service Provider's configuration settings, the format typically includes the primary domain name or the short name of the customer's organization.

Full Customer Service Administrators can create, manage, and delete public folders, as well as enable them to receive email from users.

Resource Mailboxes

Resources are items that are reserved for use in meetings, such as meeting rooms and projectors. By allocating mailboxes to these resources, users can include them in meeting requests so they can be reserved. When a meeting is booked, the meeting organizer receives an acceptance notice from the resource.

Exchange Service Administrators can create, modify, and remove resources from the customer's organizational unit.