Product Documentation

Lync 2010 for Hosting Services

Jun 05, 2015
Before provisioning customers and users, ensure your Lync 2010 deployment includes the following items:
  • The Active Directory computer accounts for the Lync Front-End and Director servers have been added to the CortexAdmins group. After performing this task, reboot the servers to ensure the membership changes take effect.
  • The domain for the customer you are provisioning is included on the certificates that exist on the Lync Front-End and Director servers.
  • A forward lookup zone has been created for the domain to which you are provisioning the customer.
  • The following DNS records exist on the domain controller for the customer you are provisioning:
    • SRV records, _sipinternal and _sipinternaltls
    • Host (A) record for SIP, specifying the Lync Director server's IP address
When provisioning multiple users or moving or copying users provisioned with the Lync 2010 for Hosting service, consider the following:
  • When a user is moved to another customer, the service does not transfer with the user. Before moving the user, you must deprovision the service.
  • When provisioning multiple users simultaneously or copying a user, and you select a user plan configured with the Enterprise Voice, PC-to-PC communication, or Audio/Video Disabled option, the service's Line URI field remains blank. After provisioning, you will need to supply this information for each provisioned user. However, if you select a user plan configured with the Remote Call Control option, the provision operation might fail because the service's Line URI value is incorrect. If this happens, you will need to re-provision the service to the user with the correct Line URI value.

To provision Lync 2010 for Hosting services to resellers

  1. From the Services Manager menu bar, click Customers and select the reseller for whom you want to provision services.
  2. Select Services. The Customer Services page appears.
  3. From the services list, select Reseller.
  4. Select the Lync 2010 for Hosting service check box and then click the Lync 2010 for Hosting service name. The Reseller Service Setup page appears.
  5. In the User Plan table, select the check box for each user plan the reseller can offer its customers.
  6. In the Customer Plan table, select the check box for each customer plan the reseller can offer.
  7. Click Apply Changes to save your selections.
  8. Click Provision to enable the reseller to offer Hosted Lync services to its customers.

To provision Lync 2010 for Hosting services to customers

  1. From the Services Manager menu bar, click Customers and select the customer for whom you want to provision services.
  2. Select Services. The Customer Services page appears.
  3. Click the Lync 2010 for Hosting service name. The Service Plan Configuration page appears.
  4. In Customer Plan, select the appropriate plan, if applicable.
  5. Under Internal SIP Domains, select the appropriate domain.
  6. Click Provision to enable the customer to provision the service to users.

To provision Lync 2010 for Hosting services to users

  1. From the Services Manager menu bar, click Customers and select the customer for whom you want to provision services.
  2. Under Customer Functions, click Users.
  3. On the Users page, select the user you want to provision and then click Services.
  4. Expand Lync 2010 for Hosting and select the user plan you want to enable for the user.
  5. In Line URI, enter the user's telephone extension using the "tel: 12345" format, if applicable.
  6. Click Provision to allow the user to access the Lync service.