- Re-configuring for Customer Changes
If the administrator who installed the AD Sync client is no longer available, the new administrator must uninstall the AD Sync client from all external domain controllers, re-install the client (which will be associated with the new administrator's account), and restart the domain controllers. The AD Sync service then restarts using the new administrator's account and synchronize all users on the remote Active Directories to Services Manager.
When a user is added to an Active Directory group, the change is not automatically synchronized with the AD Sync client. To force a synchronization, change a property in the user account, such as the password. AD Sync then detects the change, prompts the user to log on, and updates the include group in Services Manager.