Product Documentation

Re-configuring for Customer Changes

Jun 05, 2015
The following events at a customer site require changes to AD Sync Services configuration:
  • A change to the administrator account for the external domain controllers
  • A new user added to a group that is included in AD Sync operations

To re-configure for a new administrator

If the administrator who installed the AD Sync client is no longer available, the new administrator must uninstall the AD Sync client from all external domain controllers, re-install the client (which will be associated with the new administrator's account), and restart the domain controllers. The AD Sync service then restarts using the new administrator's account and synchronize all users on the remote Active Directories to Services Manager.

To handle Active Directory group changes

When a user is added to an Active Directory group, the change is not automatically synchronized with the AD Sync client. To force a synchronization, change a property in the user account, such as the password. AD Sync then detects the change, prompts the user to log on, and updates the include group in Services Manager.

Note: A user that belongs to both included and excluded groups is not listed in Services Manager.