Product Documentation

BlackBerry 5 Services

Jun 05, 2015
CloudPortal Services Manager BlackBerry 5 Services host BlackBerry Enterprise Server (BES) 5 from the cloud, providing push-based access to Exchange, Office Communications Server, Customer Relationship Management, and other applications from BlackBerry devices.

BlackBerry Services can be provisioned with Services Manager Hosted Exchange services and support Exchange 2010 Enterprise and Exchange 2007. Services Manager can manage multiple BESs.

Prerequisites

  • Provision customers and users with CloudPortal Services Manager Hosted Exchange Services.

To configure BlackBerry 5 Services

  1. Enable the service (top level) and create a default customer plan:
    1. From the main menu, choose Configuration > System Manager > Service Deployment and then expand BlackBerry 5.
    2. Click Customer Plans, create a customer plan named Default, click Apply Service, and then click Save.
  2. Enable the service (location level): Under Service Filter, select Active Directory Location Services, choose a Location Filter if applicable, expand BlackBerry 5, and click Save.
  3. Assign server roles:
    1. From the main menu, choose Configuration > System Manager > Server Roles and then expand the entry for the BES 5.
    2. Under Server Connection Components, select BlackBerry 5 API and then click Save.
  4. Add credentials: From the main menu, choose Configuration > System Manager > Credentials and add the BES5 service account. If the account is not an AD account (that is, it is an internal BES account), set Domain to CortexBESInternal.
  5. Add a server connection:
    1. From the main menu, choose Configuration > System Manager > Server Connections, click New Connection, and then select or type the following information for the connection.
      Server Role
      Choose BlackBerry 5 API.
      Server
      Choose the BES 5 server.
      Credentials
      Choose the credentials for the BES.
      URL Bases
      Defaults to /.
      Protocol
      Defaults to http.
      Port
      Defaults to 443. If you change the port here, change it also in the BES.
      Timeout
      Defaults to 200000 milliseconds.
    2. Click Save.
    3. From the main menu, choose Configuration > System Manager > Server Connections and click the icon in the Test column for the server with the BlackBerry 5 API installed. The icon turns green for a successful connection. A red icon indicates an unsuccessful connection. Mouse over it for information about the failed connection.
  6. Configure service settings:
    1. Under Service Filter, select Active Directory Location Services, choose a Location Filter if applicable, and expand BlackBerry 5.
    2. Click Service Settings, update the settings as needed, click Apply changes and then click Save.
  7. Configure the customer plan:
    1. From the main menu, choose Configuration > System Manager > Service Deployment, select Active Directory Location Services, choose a Location Filter if applicable, expand BlackBerry 5, click Customer Plans, and then expand the Default customer plan.
    2. Select the Instance check box, click Reload if needed to load the BlackBerry instance data, and then select the check boxes for all applicable instances.
    3. Select the IT Policies check box, click Reload if needed to load the BlackBerry policies data, and then select the check boxes for all applicable policies.
    4. Click Apply changes and then click Save.