Product Documentation

Managing User Password Expiration Email Notifications and Reports

Jun 05, 2015
The Services Manager enables a customer administrator to configure, enable, and report on user password expiry and notification. As described in Creating Users, you can allow passwords in user accounts to expire. Creating and configuring password expiration email notification is the first step of a two-step process: first create a message, then enable the message to be sent. To do this, you perform the following tasks:
  • Create and configure a password expiration email notification to all users within a customer hierarchy.
  • Enable the password expiration notification email.
  • Generate a user email expiry report to be sent to a customer administrator.
    Note: The Password Expiry date is set by the service provider or domain administrator for the Active Directory domain's Group Policy.

To create and configure a password expiration email notification to users

If you intend to include a file attachment with the notification, upload the file before creating the new notification message.

  1. From the Services Manager menu bar, click Customers > Configuration > Email Notification.
  2. (Optional) If you intend to include a file attachment with the notification, click Attachments and then select and upload the file you want to include. To return to the email notification page, click Notification.
  3. Under Create Messages, select the following options:
    • In Event, select User Password Expiry.
    • In Recipient, User.
    • In Customer Type, select Full Customer.
  4. Click New Message. The Email Content dialog box appears.
  5. Configure the following email notification settings and then click Save:
    • Under Settings, select the status, frequency, modification settings for the notification. By default, notifications have an Enabled status and are sent once.
    • Under Recipients, select one of the following filters by which to search for or select recipients and then click Add:
      • Select Custom and, in E-mail, type a common email pattern or customized email address. For example, the common email pattern {UserExternalEmail} sends email to the address specified in the user's External Email Address property.
      • Select User or Customer and, in Search, type a name or search by specifying a partial name prepended with the percent (%) character.
      • Select Role and choose a role from the drop-down list. All users provisioned with that role will receive a notification email.
      • Select Reseller Role and choose a role from the drop-down list. All users provisioned with that role will receive a notification email.
      • In From Address and From Display, type the reply-to address and a display name of the email sender.
    • Under Message, perform the following actions:
      • In Language, select a language from the drop-down list.
      • In Subject, type a subject for the notification.
      • (Optional) In Attachments, select a file that you uploaded using the Attachments feature.
      • In the message box, type the text of your message.
      • In Message Type, select Html or Text.

To enable the password expiration notification email and email expiry report

  1. From the Services Manager menu bar, click Users > Configuration > Email Configuration.
  2. Configure the following email notification and report settings and then click Save:
    • In Email Expiry Report, select Yes to generate a daily report about user accounts to be sent to the specified customer administrator, based on the conditions selected on this page. Selecting No disables all selections except Email Notification Report.
    • In Email Notification Report, select Yes to send an email to user accounts where the password is due to expire in the time specified on this page. The Services Manager also sends a summary report to the customer administrator email specified in this dialog. The report includes all users to whom the notification email was sent successfully and any users to whom the notification was not sent because an email address was not configured for their account. Selecting No disables all selections except Email Expiry Report.
    • In Include users with passwords that expire in blank days, Select Yes and type the number of days in which user passwords expire. Selecting No disables the remaining choices labeled with "Filter."
    • In Filter never expire, select Yes to report users whose passwords are set to Never Expire.
    • In Filter expired passwords, select Yes to report users whose passwords have expired.
    • In Filter accounts locked, select Yes to report users whose accounts are locked.
    • In Filter accounts disabled, select Yes to report users whose accounts are disabled.
    • In Email Address, specify the customer administrator email address and select the location from the drop-down list. To send the report to more than one customer administrator, create a Microsoft Exchange Distribution Group and type the Distribution Group's email address.
    • In Language, select a language from the drop-down list.