Product Documentation

File Sharing

Jun 05, 2015
Updated: 2013-02-07

The File Sharing service for Services Manager provides file sharing services from the cloud. A service provider can host a file server with multiple customer file shares on the system directory. Security permissions limit customer access to shared folders.

After provisioning, customers can use their file share directory to store and transfer files to others in the organization, manage the directory subfolders, and assign folder permissions to users. Users can access the customer's file share directory through another mechanism. For example, the file share can be configured as a resource through the Citrix service and accessed in a Citrix XenApp session.

The File Sharing service requires no web service to be installed on the file server. You need only to configure the service in the Services Manager control panel.


On applicable firewalls, open SMB (445) and RPC (various) ports bi-directionally between the DNS server(s) and both the Services Manager web and provisioning servers. RPC uses random ports above port 1056; therefore, non-stateful inspection firewalls might require open ports above 1056.

Service deployment overview

In general, deploying the File Sharing service involves the following tasks:
  1. Ensure the file share path exists in your environment.
  2. Configure the service using the control panel.
  3. Provision the service to customers.

For deployment instructions, see Deploy the File Sharing service.

File share path creation

If the required file share path does not exist when you configure the File Sharing service, Services Manager can create it automatically. To allow Services Manager to do this, you must grant Services Manager permissions on the target file server. If you do not want to grant these permissions to Service Manager, be sure to create the file share you wish to use before you configure the service.

Changes in Active Directory

When a customer is provisioned with the File Sharing service, the following changes occur:
  • The global security group SERVICEADMINS <CustomerShortName> FSS is created and all Full Service Administrator users are added as members.
  • The global security group FSS <CustomerShortName> FULL is created. No members are added to this group until users are provisioned.
  • The global security group FSS <CustomerShortName> NONE is created. Users that are not provisioned with the File Sharing service are members of this group.

When a user is provisioned with the File Sharing service, the user becomes a member of the global security group FSS <CustomerShortName> FULL.