Services Manager supports a variety of services that service providers can provision to resellers and customers. Service deployment typically involves the following tasks:
- Install the service.
- Configure the service.
- Provision the service to customers.
- Provision the service to users.
The installation and configuration steps differ for each service and are described in the topics dedicated to each service.
Some services that Services Manager supports require you to install a web service on the server that will be hosting the service. For example, the Lync Enterprise web service is installed on a Front End Server in your Lync deployment. You can install these services in one of the following ways:
- Install the service using the Setup Tool and specify initial settings using the Configuration Tool
- Execute the service's MSI file from the command line of the server hosting the service
The following services require a web service to be installed:
- ADFS (for use with the CRM 2011 service)
- Citrix XenApp
- Hosted Exchange
- Lync Enterprise
- Lync 2010 for Hosting
- Office Communication Server 2007
- SharePoint 2010
- Virtual Machine
- Windows Web Hosting
When you install and configure a web service, the Services Manager Setup Tool creates the IIS application pools, web applications, and web sites required for the web service to function. The web site and application files are stored by default in the C:inetpub directory on the server on which the web service is installed.
Some supported services do not require a web service and, therefore, no MSI files are included on the installation media. The following services require control panel configuration only:
- AD Sync
- BlackBerry 5
- CRM 2011
- File Sharing
- Mail Archiving
- Microsoft SQL Server Hosting
Services and customer provisioning
After the service is configured, you can provision the service. Service provisioning typically involves the following tasks:
- Provision the service to the root Service Provider's Reseller service
- Provision the service to the customer
- Provision the service to the customer's users
About service provisioning
- Re-provision customers after changing customer plans.
- A service that is provisioned to customers cannot be disabled at the top environment level until it has been de-provisioned from all customers and resellers and deleted from the location level.
Apply cost values to service properties
Service providers can apply a cost value to service properties at various levels (service level, customer plan, and user plan) depending on the type of service. The values are used in monthly billing reports. Pricing values are inherited from the Top Environment Services level and overridden at the reseller and customer levels.
The Prices properties typically appear at the end of the service, customer plan, and user plan settings. The properties include a cost price and sales price. Cost price is the minimum price for a user plan. Sales price is the recommended purchase price, with a recommended value that is equal or greater than the cost price. The Prices properties for the Hosted Exchange service also include a price per mailbox value that is the unit price for mailbox usage that exceeds the agreed limit for public folders.