DNS templates define the DNS records that are created when a customer domain is added or a service is provisioned to the customer's account.
Templates can be created at any level in the customer hierarchy. Templates can also be overridden. For example, a Service Provider has five domain templates configured. For Reseller A, two new templates are created at the reseller level. When Reseller A provisions a customer, the Service Provider templates will be ignored and the two reseller templates will be configured for the customer.
If you delete a DNS template, the template is not used for new domains or services that are provisioned to a customer. However, existing customers' DNS records that were generated with the template are not removed. You can remove these records manually through the DNS Records menu item.
By default, only the Service Provider Administrator role has permission to manage DNS templates. To enable this permission for other security roles, clickfrom the Services Manager menu bar and then select a security role. Ensure the security role is a member of the DNS Service Administrator role group. The DNS Templates permission is located on the Menus tab, under