Use the Package Migration Wizard to move multiple users from one user plan to another user plan. When you specify the service and user plan from which to migrate, Services Manager can automatically select the customers and users who match the criteria. If the users you are migrating belong to customers that have not been provisioned with the target user plan, Services Manager can create the required package and complete the migration.
This process creates a bulk provisioning request that you can track on the Provisioning Requests page. To make tracking easier, you can specify a unique name and description for the request.