Product Documentation

Command Center Appliance Licenses

Dec 18, 2015
A Command Center appliance must be properly licensed before it can be deployed to manage and monitor Citrix application networking products. In case of an High Availability(HA) set up, both of the Command Center appliances must be properly licensed before you can start using the HA setup. All Command Center appliances are shipped with preinstalled default licenses. You can obtain a valid license (Evaluation or Retail) and upgrade the preinstalled license on the appliances to access the Command Center graphical user interface.

Evaluation licenses are used for evaluating new capabilities and when the evaluation period expires, obtain and upgrade the Retail license to access the Command Center graphical user interface.

Obtaining Appliance Licenses

Command Center appliances are shipped with preinstalled default licenses and the License Details window appears when you try to log on to the Command Center graphical user interface. This window provides the information you need for obtaining the licenses and upgrading the licenses on the appliances.

To obtain appliance licences when the appliance has SMTP connectivity

  1. Log on to Command Center interface using the default credentials (root/public).
  2. Under the I do not have Command Center Appliance licenses option, click the Click here link.
  3. In the Request License window, enter the name or IP address of your mail server.
  4. In the From field, type the email address at which you want to receive the license.
  5. In the To field, type the email address of your Citrix contact.
  6. If your mail server requires authentication, select the Mail server requires authentication option and type the required user name and password.
    Note: Do not modify the MAC address details displayed in the Message text box. Be sure to use the same MAC address details when you send a request for license generation.
  7. Click OK. A confirmation message reports that your request has successfully been submitted.

After you receive the license file(s) from Citrix, you can upgrade the license(s) and access the Command Center graphical user interface.

To obtain appliance licences when the appliance does not have SMTP connectivity

  1. Log on to Command Center interface using the default credentials (root/public).
  2. Under the I do not have Command Center Appliance licenses option, click the Click here link.
  3. Note the MAC address details displayed in the Message text box in the Request License window.
    Note: Do not modify the MAC address details displayed in the Message text box. Be sure to use the same MAC address details when you send a request for license generation.
  4. Mail these details to your Citrix contact from a system with the SMTP connectivity.

After you receive the license file(s) from Citrix, you can upgrade the license(s) and access the Command Center graphical user interface.

Upgrading Appliance Licenses

You can upgrade the Command Center appliance licenses from the License Details window. The License Details window appears when you try to log on to Command Center graphical user interface of an appliance that is running on a preinstalled default license or an expired Evaluation license. After you upgrade the license on the appliance, you can log on to access the Command Center graphical user interface.

To upgrade appliance license

Follow this procedure to upgrade the appliance from a preinstalled default license to an Evaluation license or a Retail license and also to upgrade an expired Evaluation license to a Retail license.
  1. In the License Details window select the I have Command Center Appliance Licenses option.
  2. Select the license file that you want to upload.
    Note: Each license file is unique for a specific Command Center appliance and must be installed only on that appliance. To ensure that you upload the specific license file, verify the MAC address in the license file with the MAC addresses displayed for the server in License Details window.
  3. Click OK. A confirmation message reports that the license is successfully upgraded on Command Center appliance. You can now log on to access the Command Center graphical user interface.

To upgrade Command Center appliance license from an Evaluation license to a Retail license

Follow this procedure to upgrade the Command Center appliance from an Evaluation license to a Retail license. In case the Evaluation license has expired, follow the previous procedure.
  1. Obtain the Retail license for the Command Center appliance from Citrix.
  2. Logon to the Command Center appliance and copy the license file in the /opt/Citrix/Citrix_Command_Center/flexlm/citrix/licensing/myfiles directory by using SFTP or FTP.
  3. On a workstation or laptop, open an SSH connection to the appliance by using an SSH client, such as PuTTY.
  4. Log on to the appliance. In User Name and Password, type the administrator credentials. The defaults are root and public, respectively.
  5. Change directory to /opt/Citrix/Citrix_Command_Center. Then, at shell prompt, type: ./bin/upgradeCtxLicense.sh
    Note: Verify the permission before you execute the script.

    The license is successfully upgraded on Command Center appliance.