Product Documentation

Preparing for Installation

Dec 18, 2015

Before you install your new appliance, carefully unpack your appliance and make sure that all parts were delivered. Once you are satisfied that your appliance has been delivered to your expectations, verify that the location where the appliance will be installed meets temperature and power requirements and that the server cabinet or floor-to-ceiling cabinet is securely bolted to the floor and has sufficient airflow.

Only trained and qualified personnel should install, maintain, or replace the appliance, and efforts should be taken to ensure that all cautions and warnings are followed.

Unpacking the Appliance

Updated: 2014-05-08

Unpack the box that contains your new appliance on a sturdy table with plenty of space and inspect the contents.

Use the following list to verify that you received everything that should have been included in the box.
  • The appliance you ordered
  • One RJ-45 to DB-9 adapter
  • One 6 ft RJ-45/DB-9 cable
  • The following list specifies the number of power cables included for each appliance model:
    • One power cable for the MPX 5500, MPX 5550/5650, MPX 7500/9500, and MPX 8005/8015/8200/8400/8600/8800 appliances
    • Two power cables for the 9010 FIPS, 12000-10G, MPX 15000, MPX 17000, MPX 9700/10500/12500/15500, MPX 11500/13500/14500/16500/18500/20500, MPX 11515/11520/11530/11540/11542, MPX 11515/11520/11530/11540/11542, MPX 14000, MPX 17500/19500/21500, and MPX 25100T/25160T, and MPX 17550/19550/20550/21550 appliances
    • Four power cables for the MPX 22040/22060/22080/22100/22120 appliance
      Note: Make sure that a power outlet is available for each cable.
    • Four power cables for the MPX 22040/22060/22080/22100/22120 and MPX 24100/24150 appliances
      Note: Make sure that a power outlet is available for each cable.
    Note: For Brazilian customers, Citrix does not ship a power cable. Use a cable that conforms to the ABNT NBR 14136:2002 standard.
  • One standard 4-post rail kit
    Note: If the kit that you received does not fit your rack, contact your Citrix sales representative to order the appropriate kit.
In addition to the items included in the box with your new appliance, you will need the following items to complete the installation and initial configuration process.
  • Ethernet cables for each additional Ethernet port that you will connect to your network
  • One available Ethernet port on your network switch or hub for each Ethernet port you want to connect to your network
  • A computer to serve as a management workstation

Preparing the Site and Rack

Updated: 2013-07-10

There are specific site and rack requirements for the NetScaler appliance. You must make sure that adequate environmental control and power density are available. Racks must be bolted to the ground, have sufficient airflow, and have adequate power and network connections. Preparing the site and rack are important steps in the installation process and help ensure a smooth installation.

Site Requirements

The appliance should be installed in a server room or server cabinet with the following features:

Environment control
An air conditioner, preferably a dedicated computer room air conditioner (CRAC), capable of maintaining the cabinet or server room at a temperature of no more than 27 degrees C/80.6 degrees F at altitudes of up to 2100 m/7000 ft, or 18 degrees C/64.4 degrees F at higher altitudes, a humidity level no greater than 45 percent, and a dust-free environment.
Power density
Wiring capable of handling at least 4,000 watts per rack unit in addition to power needs for the CRAC.

Rack Requirements

The rack on which you install your appliance should meet the following criteria:

Rack characteristics
Racks should be either integrated into a purpose-designed server cabinet or be the floor-to-ceiling type, bolted down at both top and bottom to ensure stability. If you have a cabinet, it should be installed perpendicular to a load-bearing wall for stability and sufficient airflow. If you have a server room, your racks should be installed in rows spaced at least 1 meter/3 feet apart for sufficient airflow. Your rack must allow your IT personnel unfettered access to the front and back of each server and to all power and network connections.
Power connections
At minimum, two standard power outlets per unit.
Network connections
At minimum, one Ethernet connection per rack unit.
Space requirements
One empty rack unit for the Citrix Command Center MPX 7500 appliance.
Note: You can order the following rail kits separately.
  • Compact 4-post rail kit, which fits racks of 23 to 33 inches.
  • 2-post rail kit, which fits 2-post racks.

Cautions and Warnings

Electrical Safety Precautions

Updated: 2014-02-06

Caution: During installation or maintenance procedures, wear a grounding wrist strap to avoid ESD damage to the electronics of the appliance. Use a conductive wrist strap attached to a good earth ground or to the appliance. You can attach it to the connector beside the ESD symbol on the back.

Follow basic electrical safety precautions to protect yourself from harm and the appliance from damage.

  • Be aware of the location of the emergency power off (EPO) switch, so that you can quickly remove power to the appliance if an electrical accident occurs.
  • Remove all jewelry and other metal objects that might come into contact with power sources or wires before installing or repairing the appliance. When you touch both a live power source or wire and ground, any metal objects can heat up rapidly and may cause burns, set clothing on fire, or fuse the metal object to an exposed terminal.
  • Use a regulating, uninterruptible power supply (UPS) to protect the appliance from power surges and voltage spikes, and to keep the appliance operating in case of power failure.
  • Never stack the appliance on top of any other server or electronic equipment.
  • All appliances are designed to be installed on power systems that use TN earthing. Do not install your device on a power system that uses either TT or IT earthing.
  • Make sure that the appliance has a direct physical connection to the earth during normal use. When installing or repairing an appliance, always make sure that the ground circuit is connected first and disconnected last.
  • Make sure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 16 A international) is used on all current-carrying conductors on the power system to which your appliances are connected.
  • Do not work alone when working with high voltage components.
  • Always disconnect the appliance from power before removing or installing any component. When disconnecting power, first shut down the appliance, and then unplug the power cords of all the power supply units connected to the appliance. As long as the power cord is plugged in, line voltages can be present in the power supply, even when the power switch is OFF.
  • Do not use mats designed to decrease static electrical discharge as protection from electrical shock. Instead, use rubber mats that have been specifically designed as electrical insulators.
  • Make sure that the power source can handle the appliance's maximum power consumption rating with no danger of an overload. Always unplug any appliance before performing repairs or upgrades.
  • Do not overload the wiring in your server cabinet or on your server room rack.
  • During thunderstorms, or anticipated thunderstorms, avoid performing any hardware repairs or upgrades until the danger of lightning has passed.
  • When you dispose of an old appliance or any components, follow any local and national laws on disposal of electronic waste.
  • To prevent possible explosions, replace expired batteries with the same model or a manufacturer-recommended substitute and follow the manufacturer’s instructions for battery replacement.
  • Never remove a power supply cover or any sealed part that has the following label:


    Appliance Precautions

    • Determine the placement of each component in the rack before you install the rails.
    • Install the heaviest appliance first, at the bottom of the rack, and then work upward. Distribute the load on the rack evenly. An unbalanced rack is hazardous.
    • Allow the power supply units and hard drives to cool before touching them.
    • Install the equipment near an electrical outlet for easy access.
    • Mount equipment in a rack with sufficient airflow for safe operation.
    • For a closed or multiple-unit rack assembly, the ambient operating temperature of the rack environment might be greater than the ambient temperature of the room. Therefore, consider the lowest and highest operating temperatures of the equipment when making a decision about where to install the appliance in the rack.

    Rack Precautions

    • Make sure that the leveling jacks on the bottom of the rack are fully extended to the floor, with the full weight of the rack resting on them.
    • For a single-rack installation, attach a stabilizer to the rack.
    • For a multiple-rack installation, couple (attach) the racks together.
    • Always make sure that the rack is stable before extending a component from the rack.
    • Extend only one component at a time. Extending two or more simultaneously might cause the rack to become unstable.
    • The handles on the left and right of the front panel of the appliance should be used only for extending the appliance out of the rack. Do not use these handles for mounting the appliance on the rack. Use the rack-rail hardware, described later, instead.