Oct. 08, 2015
This topic provides troubleshooting tips for when there is a problem connecting to Remote Admin on the virtual machine during an Install Capture. Typically this will manifest as the "Before snapshot" failing to run.
You can use the Windows telnet command to confirm that TCP communication is available to Remote Admin. With the virtual machine running, from another Windows machine (but not the virtual machine) use telnet to connect to the machine.
To do this, type the following syntax at a command prompt:
telnet <guest OS netbios name or IP address> <port>
telnet InstallCaptureOS 54593
If the command console turns blank, it means a connection has been made. You should then immediately close the console using CTRL+] (If you do not do this, AppDNA will not be able to connect until Remote Admin is restarted in the virtual machine.)
If telnet reports an error such as “Connecting to <machine>...Could not open connection to the host, on port <port>: Connect failed”, check that Remote Admin is running in the virtual machine, and ensure that it is listening on the correct port.
To do this, run the following at a command prompt in the virtual machine:
If these conditions are satisfied, ensure that name resolution is working correctly, and that the correct name or IP address is being used. In addition, ensure that there is no firewall in the virtual machine or on the AppDNA client machine that is blocking the TCP communication with Remote Admin.