Jun. 15, 2016
This topic provides troubleshooting tips for when the "Before snapshot" does not run when attempting to perform an Install Capture.
Open the Windows Task Manager on the virtual machine and check whether RemoteAdmin.exe is running.
Check and correct where AppDNA is looking for RemoteAdmin.exe:
If the virtual machine is still running, close down the virtual machine. Then start the Install Capture again. If this is not successful, follow the steps described in Troubleshooting Remote Admin connectivity.
If, after checking and correcting problems related to Remote Admin as described above, you find that the virtual machine starts up but the “before” snapshot still does not run: