Product Documentation

Enabling Support for Device Polling for Mobile Devices

Jan 31, 2014

App Controller includes a policy setting for mobile devices that use Citrix Receiver called Active poll period. Polling determines the status of the current application (enabled or disabled) and device (lock or erase). When a device has network connectivity, polling allows the running application to detect and respond to changes in the app state. To allow polling to work with App Controller from NetScaler Gateway, you need to provide an IP address, such as https://ipaddress or https://AppControllerIPaddress, or the fully qualified domain name (FQDN) of AppController, such as http://AppC-FQDN or https://AppCFQDN, in the NetScaler Gateway configuration utility to enable support for the Active poll period policy. The device status appears in the App Controller management console on the Devices tab.

To use this feature, you need one of the following NetScaler Gateway versions:

  • NetScaler Gateway 10.1
  • Access Gateway 10, Build 71.6104.e
  • Access Gateway 10, Build 73.5002.e
Note: If your appliance is licensed as a NetScaler VPX running on the SDX platform and you configure link aggregation, Citrix recommends installing Access Gateway 10, Build 73.5002.e after you install Build 71.6104.e. This allows user connections through Access Gateway to AppController 2.5.
  1. In the configuration utility, on the Configuration tab, in the navigation pane, expand NetScaler Gateway and then click Global Settings.
  2. In the Details pane, under Servers, click Bind/Unbind AppController URL.
  3. In the Configure AppController dialog box, in AppController URL, enter the IP address for AppController, such as https// or and then click OK.

If you restart NetScaler Gateway, you must enter the IP address again.