Product Documentation

Enrolling Windows and Symbian Devices

Oct 20, 2015

In addition to iOS and Android, XenMobile also supports the enrollment of devices running the following operating systems.

  • Windows 8.1
  • Windows 8
  • Windows Phone 8
  • Windows Mobile
  • Symbian

Windows 8.1 and Windows Phone 8 users enroll directly through their devices. Windows 8, Windows Mobile, and Symbian users install XenMobile agents through which they can enroll their devices.

You must configure auto-discovery for user enrollment to enable management of Windows 8.1 devices. For more information about auto-discovery, see To enable auto-discovery for user enrollment.

To enroll Windows 8.1 devices

Instruct your users to follow the procedure below to enroll their Windows 8.1 devices. Users can enroll devices running Windows RT 8.1, and both 32-bit and 64-bit versions of Windows 8.1 Pro and Windows 8.1 Enterprise.

You must configure auto-discovery for user enrollment to enable management of Windows 8.1 devices. For more information about auto-discovery, see To enable auto-discovery for user enrollment.

  1. On the device, check for and install all available Windows Updates.

    This is particularly important when upgrading from Windows 8 to Windows 8.1, because you may not be automatically notified of all available updates.

  2. In the charms menu, tap Settings and then tap PC Settings > Network > Workplace.
  3. Enter your corporate email address and then tap Turn on.

    The device automatically discovers a Device Manager server and starts the enrollment process.

  4. Enter your password.

    Use the password associated with an account that is part of a user group in Device Manager.

  5. In the Allow apps and services from IT admin dialog box, indicate that you agree to have your device managed and then tap Turn on.

To enroll Windows 8 devices in Device Manager

Instruct your users to follow the procedure below to enroll their Windows 8 devices. Users can enroll devices running both 32-bit and 64-bit versions of Windows 8 Pro and Windows 8 Enterprise. Sideloading must be enabled for the device so that Worx Home can be installed.

Citrix recommends that you upgrade your Windows 8 users to Windows 8.1 so that you can migrate them to the new Windows 8.1 device management policies and configurations. For more information about Windows 8.1 device management, see Managing Windows 8.1 Configurations.

  1. On the device, start Internet Explorer and browse to the Citrix Mobile Connect application download site on the Device Manager server. The download site is typically located at https://serveraddress/zdm/CitrixMobileConnectAgent.exe, where serveraddress is the address of the Device Manager server.
  2. Save the file to an appropriate location on your device. Using Windows Explorer, navigate to the file location and run the installation file as an administrator.
  3. On the Windows Start screen or Apps screen, locate and click the Citrix Mobile Connect tile.
  4. Enter your domain credentials.
  5. Enter the domain containing the Device Manager server or your user name in user principal name (UPN) format, for example username@mycompany.com, and then tap Lookup.

    Citrix Mobile Connect searches for the Device Manager server.

  6. On the logon page, enter the Device Manager server name and then tap Login. The console status page appears.
  7. Tap Save. A status page appears showing that you have been enrolled.

To enroll a Windows Phone 8 device

In order to enroll a Windows Phone 8 device in Device Manager, users need their Active Directory or internal network email address, password, and the server web address for the Device Manager server. Then, they follow this procedure on their devices to enroll.
Note: If you plan to deploy apps through the Windows Phone company store, before your users enroll, make sure that you have configured an Enterprise Hub policy (with a signed Citrix Worx Home Windows Phone 8 App 'CitrixWorxHome').
  1. On the main screen of the Window 8 phone, tap the Settings icon.
  2. Tap company apps.
  3. On the company apps screen, tap add account.
  4. On the next screen, enter an email address and password and then tap sign in. If autodiscovery is configured for your domain, the information requested in the next several steps is automatically populated. Proceed to Step 9. If autodiscovery is not configured for your domain, continue with the next step.
  5. On the next screen, enter the web address of the Device Manager server, such as: https://<xenmobile_devicemanager_server>:<portnumber>/<instancename>/wpe. For example: https://mycompany.mdm.com:8443/zdm/wpe.
    Note: The port number has to be adapted to your implementation, but should be the same port that you used for an iOS enrollment.
  6. Enter the user name and domain if authentication is validated through a user name and domain.
  7. Tap sign in.
  8. If a screen appears noting a problem with the certificate, the error is due to the use of a self-signed certificate. If the server is trusted, tap continue. Otherwise, tap Cancel.
  9. When the account is added, you have the option of selecting 'Install company app or Hub. If your administrator has configured a Company App store, select this option and then click done. If you deselect this option, in order to receive the Company app store, you will need to re-enroll.
  10. On the Account Added screen, tap done.
  11. To force a connection to the server, tap the refresh icon. If the device does not manually connect to the server, Device Manager connects to the device every fifteen minutes.
  12. To unenroll, tap the trash can icon.

To enroll a Windows Mobile device in Device Manager

  1. Browse to the Device Manager web address for your organization. The web address is in the following format: https://<zdmServerName>.domain.com/<zdmInstanceName>/setup
    Note: You can use the HTTPS prefix only if you have a certificate issued by a trusted authority, such as Thawte or VeriSign.
  2. Tap Open.
  3. After the Device Manager client installs, when prompted to restart the device, tap ok.
  4. Open the XenMobile app and then enter the user credentials.
  5. Verify the connection. In the heading area, a solid green ball indicates a good connection.

To enroll a Symbian device in Device Manager

  1. Browse to the Device Manager enrollment web address. The format is: https://<DmServerName>.domain.com/<DmInstanceName>/setup. The setup file downloads on the Symbian device and the installation starts.
  2. On the Install screen, tap OK.
  3. Tap Phone Memory as the location where XenMobile agent installs.
  4. When the installation is complete, tap Yes to open XenMobile.
  5. On the Security Details screen, tap OK to allow XenMobile to access the phone.
  6. Enter the first four numbers of the server code as 2831 and then tap OK.
  7. On the Control Request Accepted screen, tap OK.
  8. Enter the user name and password, server name, port, and instance name for the XenMobile server and then tap OK. The connection information appears.
  9. Tap Options to review server connection details and then tap Close to finish the setup.