If a device is stolen or lost, you can send a request to erase all
of the data on a device. For Android devices, this also includes the option to
include any memory cards.
To fully wipe a device, from the
tab on the XenMobile Device Manager
web console, select
Note: Erasing a device may not complete entirely if the current
holder of the device has time to turn the device off before the content of the
memory card is completely deleted. As such, they may still have access to data
on the device.
If the wipe of the device is not done and the device is retrieved,
you can cancel the wipe command by selecting the
Cancel wipe menu item.
For Android devices, you can choose to wipe only the device, which
removes any internally stored data, or choose to wipe the device, plus any
externally connected storage data (memory cards).
For Windows Phone 8 devices, a full wipe removes all MDM
information, plus all user data, including all personal content, such as apps,
emails, contacts, and media files.
For Windows Mobile devices that are running Windows Mobile 6 or
earlier, after wiping, you may need to send the device back to the manufacturer
to reload the original operating system and/or software.