- Installing Remote Support
- Managing Remote Support
With Device Manager, your help desk representatives can remotely support smartphones used by a company's mobile workforce to ensure that users have consistent, reliable, and secure access to enterprise data and applications. Device Manager has the following features:
You can install the Remote Support Client by clicking a link in Device Manager.
When you install the Remote Support Client, you can enable users to have an icon on the device desktop and allow users to save their Device Manager credentials.
If you are deploying the Remote Support Client to a wide audience, the installer program supports the following variables:
For example, run the following command: <RemoteSupportClient>.exe /S where RemoteSupportClient is the name of the installation program.
To connect to Device Manager, double-click the connection you created and then enter the user name and password you configured for the connection.
Device Manager application tunnels (app tunnels) are designed to increase service continuity and data transfer reliability for your mobile applications. App tunnels are used to define “proxy” parameters between the client component of any mobile device applications and the application server component. App tunnels can also be used to create remote support tunnels to a device for management support by clicking the Create button.
Device Manager tunneling acts as a stream buffer to overcome inherent network issues, such as irregular latency or network hopping. They also provide checkpoint restart capabilities, which is critical when bouncing between cellular data points. Furthermore, Device Manager will automatically apply on the fly data compression and AES encryption to all data traffic transiting within each tunnel.
On the Tunnels tab in the Remote Support application, you can assign a tunnel “channel” dedicated to each mobile application and monitor those applications. For each application defined on this page, Device Manager transmits and monitors the data streams in a separate tunnel.