- Obtaining App Controller Logs and Support Bundles
- Gathering logs
You can configure audit logs on NetScaler Gateway to collect information about events that generate a message, a time stamp, message type, and predefined log levels and message information. You can also acquire compression statistics for NetScaler Gateway if you configure TCP compression. For details, see Configuring Auditing on NetScaler Gateway.
To enable NetScaler Gateway Plug-in logging to log all errors to text files that are stored on user devices and where to locate the files, see Enabling NetScaler Gateway Plug-in Logging.
You can use the following steps to look for and resolve problems with wrapping iOS apps.
On iOS devices, you collect logs for an app from within Worx Home.
On an Android device, you can collect logs from Worx Home or from the command line. Then, you can send the files to Citrix support for help with troubleshooting a problem with an app.
You an collect system logs on iOS devices either by using iPhone Configuration Utility tool or Xcode. You can then email the files to Citrix support for help troubleshoot issues with apps.
After debugging is complete, switch Advanced Logs to Off to avoid slower app response times.