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In an Azure environment, the systems under InfoScale control may panic due to CPU soft lockup [3929534]

In an Azure environment, after you install any of the InfoScale product, you may observe that the systems panic due to the CPU soft lockup issue.

This issue occurs if you have installed the operating system (RHEL 7.1, 7.2, 7.3, and 7.4) using an image that is available on Azure marketplace.

For the mentioned OS versions, in the OS image available on the Azure marketplace, there is a mismatch between the supported and the available kernel version.

Workaround: Deploy the OS with supported kernel version.

To deploy the OS with supported kernel version, run the following command on the systems where the CPU soft lockup issue is observed:

$ az vm create -n VirtualMachineName -g rg name --image RedHat:RHEL:7.3:7.3.2017071923 --size VMSize --storage-sku StorageAccountType --location Location --authentication-type password --admin-username username --admin-password password

$ uname -r

3.10.0-514.26.2.el7.x86_64
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In an Azure environment, the systems under InfoScale control may panic due to CPU soft lockup [3929534]

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