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Citrix Application Delivery Management service
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Instance View Reports and Metrics

July 29, 2020
Contributed by: 
R C

The reports and metrics in the instance view are focused on one or more Citrix ADC instances.

To navigate to the Instance view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Instances.

Instance Summary View

This view is called the summary view as it shows the reports for all the ADC instances that are added to Citrix ADM.

All these metrics/reports, unless explicitly mentioned have the values corresponding to them for the selected time period.

Instance Bar Graph

This graph displays the instance vs the Total Session Launch count and Total Apps from the list on the top right on the graph canvas.

Instance Bar Graph

Instance/Active Instances Summary Report

Metrics Description
Name Host name of the ADC instance.
IP Address NetScaler IP address.
Total Session Launch count Total number of unique user sessions created during a given time interval.
Total Apps Total number of unique applications launched during a given time interval.
Type N/A

Instance Summary Report

Threshold Report

Threshold report represents the count of thresholds breached where the entity is selected as Instance in the selected period. For more information, see how to create thresholds and alerts.

Skipped Flows

A skipped flow is a record which skipped parsing ICA connection. This flow can occur due to multiple reasons like using unsupported Citrix Virtual App orDesktop versions, unsupported version of receiver or receiver type, and so on. This table shows the IP address and the skipped flow count. These receivers may not be part of allow list receivers. Hence these sessions are skipped from monitoring.

For more details on issues related to ICA parsing, see Record generation issue for HDX/ICA traffic in Citrix ADC checklist

Skipped Flows

World View

The World Map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by clicking the region. The administrators can further drill down to view information by city and state. From Citrix ADM version 12.0 and later, you can drill down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metric is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

    World view

Per Instance View

Per instance view provides detailed end user experience reporting for a particular selected ADC instance.

To navigate to the Instance view:

  1. Navigate to Analytics > HDX Insight > Instances.

  2. Select a particular Instance from the Instance Summary Report.

Line Chart

Metrics Description
IP Address This represents the NetScaler IP address of the selected instance.
Total session launch count Total number of active Citrix Virtual App sessions during the given time interval.
Total Apps Total number of unique applications launched during a given time interval.

Line Chart

Applications Bar Graph

Displays the top 5 applications based on Active apps, total session launch count, total app launch count, or launch duration.

Applications bar graph

Users Bar Graph

The Users bar graph displays top 5 users based on the following criteria

  • Bandwidth

  • WAN Latency

  • DC Latency

  • ICA RTT

Users bar graph

Desktop Users Report

This table gives the insight into the Citrix Virtual Desktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

Metrics Description
Name The Citrix Virtual Desktop name.
Desktop Launch Count Number of times the desktop has launched.
Bandwidth Total bytes per second taken for end to end communication during the selected time interval.
DC latency Latency caused by the server side of the network. That is, from Citrix ADC to back-end servers.
WAN latency Latency caused by the client side of the network. That is, from Citrix ADC to end user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.

Desktop users report

World View

The World Map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by clicking the region. The administrators can further drill down to view information by city and state. From Citrix ADM version 12.0 and later, you can drill down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metric is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

    World view

Instance View Reports and Metrics

July 29, 2020
Contributed by: 
R C
July 29, 2020
Contributed by: 
R C

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