FAQs and other resources

This section lists the reference documentations on configuring and operating pooled licensing. You can refer to these documents for assistance related to configuration and operation issues.

Configuration

1. Where do I find information about the overview and features of pooled capacity?

   Answer: See Citrix ADC Pooled Capacity Validated Reference Design.

2. How do I convert or migrate perpetual to pooled licenses and the opposite way?

   Answer: Conversion from a perpetual license to a pooled capacity license is a one-way license entitlement process. You cannot revert the pooled capacity license back to perpetual.

3. How do I deploy the ADM server?

   Answer: Follow the Getting started document.

4. How do I add a new license to an existing pooled license and allocate it?

   Answer: Follow the Apply a new license to ADM for an existing pooled capacity setup document.

5. How do I allocate/increase capacity and bandwidth on instances?

   Answer: Follow the Apply a new license to ADM for an existing pooled capacity setup document.

Common issues

1. Instances running on grace due mode to connectivity failure, upgrade, split brain, and others.

   Answer: See the ADM license server behavior documented in Configuring Citrix ADC pooled capacity.

2. Licenses not applying or reflecting on instances.

   Answer: See Best practices, corner cases, and FAQs.

3. License allocation is stuck in “sync in progress.”

   Answer: See Best practices, corner cases, and FAQs.

4. Error due to wrong host ID on license file.

   Answer: To identify a Citrix Application Delivery Management (ADM) server, you can assign the server a host name. The host name is displayed on the Universal license for Citrix ADM. For more information, see Assign a host name to a Citrix ADM server.

5. Issues due to known or fixed bugs

   Answer: review the Release notes, System requirements, and Licenses.