Citrix Application Delivery Management service

Configure notifications

You can select a notification type to receive notifications for the following features:

Citrix Application Delivery and Management supports the following notification types:

  • Email
  • SMS
  • Slack
  • PagerDuty
  • ServiceNow

For each notification type, the Citrix Application Delivery and Management GUI displays the configured distribution list or profile. The Citrix Application Delivery and Management sends notifications to the selected distribution list or profile.

Create an email distribution list

To receive email notifications for Citrix Application Delivery and Management functions, you must add an email server and a distribution list.

Perform the following steps to create an email distribution list:

  1. Navigate to Settings > Notifications.

  2. In Email, click Add.

  3. In Create Email Distribution List, specify the following details:

    • Name - Specify the distribution list name.

    • To - Specify the email addresses to which Citrix Application Delivery and Management has to send messages.

    • Cc - Specify the email addresses to which Citrix Application Delivery and Management has to send message copies.

    • Bcc - Specify the email addresses to which Citrix Application Delivery and Management has to send message copies without displaying the addresses.

    Add email

  4. Click Create.

Repeat this procedure to create multiple email distribution lists. The Email tab displays all the email distribution lists present in Citrix Application Delivery and Management.

Create an SMS distribution list

To receive SMS notifications for Citrix Application Delivery and Management functions, you must add an SMS server and phone numbers.

Perform the following steps to configure SMS notification settings:

  1. Navigate to Settings > Notifications.

  2. In SMS, click Add.

  3. In Create SMS Distribution List, specify the following details:

    • Name - Specify the distribution list name.

    • SMS Server - Select the SMS server that sends SMS notification.

    • To - Specify the phone number to which Citrix Application Delivery and Management has to send messages.

  4. Click Create.

Repeat this procedure to create multiple SMS distribution lists. The SMS tab displays all the SMS distribution lists present in Citrix Application Delivery and Management.

Create a Slack profile

To receive Slack notifications for Citrix Application Delivery and Management functions, you must create a slack profile.

Perform the following steps to create a Slack profile:

  1. Navigate to Settings > Notifications.

  2. In Slack, click Add.

  3. In Create Slack Profile, specify the following details:

    • Profile Name - Specify the profile name. This name appears in the Slack profile list.

    • Channel Name - Specify the Slack channel name to which Citrix Application Delivery and Management has to send notifications.

    • Webhook URL - Specify the Webhook URL of the channel. Incoming Webhooks are a simple way to post messages from external sources into Slack. The URL is internally linked to the channel name. And, all event notifications are sent to this URL are posted on the designated Slack channel. An example of a webhook is as follows: https://hooks.slack.com/services/T0******E/B9X55DUMQ/c4tewWAiGVTT51Fl6oEOVirK

    Add Slack channel

  4. Click Create.

Repeat this procedure to create multiple Slack profiles. The Slack tab displays all the Slack profiles present in Citrix Application Delivery and Management.

Create a PagerDuty profile

You can add a PagerDuty profile to monitor the incident notifications based on the PagerDuty configurations. PagerDuty enables you to configure notifications through email, SMS, push notification, and phone call on a registered number.

Before you add a PagerDuty profile in Citrix Application Delivery and Management, ensure you have completed the required configurations in PagerDuty. To get started with PagerDuty, see PagerDuty documentation.

Perform the following steps to create a PagerDuty profile:

  1. Navigate to Settings > Notifications.

  2. In PagerDuty, click Add.

  3. In Create PagerDuty Profile, specify the following details:

    • Profile Name - Specify a profile name of your choice.

    • Integration Key - Specify the integration key. You can obtain this key from your PagerDuty portal.

  4. Click Create.

For more information, see Services and Integrations in the PagerDuty documentation.

Repeat this procedure to create multiple PagerDuty profiles. The PagerDuty tab displays all the PagerDuty profiles present in Citrix Application Delivery and Management.

View the ServiceNow profile

When you want to enable ServiceNow notifications for Citrix ADC events and Citrix Application Delivery and Management events, you must integrate Citrix Application Delivery and Management with the ServiceNow using ITSM connector. For more information, see Integrate Citrix Application Delivery and Management with the ServiceNow instance.

Perform the following steps to view and verify the ServiceNow profile:

  1. Navigate to Settings > Notifications.

  2. In ServiceNow, select the Citrix_Workspace_SN profile from the list.

  3. Click Test to auto-generate a ServiceNow ticket and verify the configuration.

    If you want to view ServiceNow tickets in the Citrix Application Delivery and Management GUI, select ServiceNow Tickets.

Configure notifications