Citrix Application Delivery Management service

System requirements

Before you begin using Citrix ADM, you must review the software requirements, browser requirements, port information, license information, and limitations.

Supported browsers

To access Citrix ADM, your workstation must have a supported web browser.

The following browsers are supported.

Web Browser Version
Microsoft Edge Latest version
Google Chrome Chrome 19 and later
Safari Safari 5.1.1 and later
Mozilla Firefox Firefox 3.6.25 and later

Agent installation requirements

Install and configure an agent in your network environment to enable communication between the Citrix ADM and the managed instances in your data center. In your data center on-premises, you can install an agent on Citrix XenServer, VMware ESXi, Microsoft Hyper-V, and Linux KVM server.

The agent requirements are the virtual computing resources that the hypervisor must provide for each Citrix ADM agent. The following table lists the agent requirements to avail all Citrix ADM features:

Component Requirement
RAM 32 GB
Virtual CPU 8
Storage Space 30 GB
Virtual Network interfaces 1
Throughput 1 Gbps

The agent requirements to avail only the pooled licensing feature, see Lightweight agent for pooled licensing.

You can also install an agent on Microsoft Azure or AWS or Google Cloud. Citrix recommends you use the following virtual machine types from the respective cloud marketplaces to avail all Citrix ADM features:

Cloud Agent requirements Preferred virtual machine type
AWS 8 virtual CPU, 32 GB RAM, and 30 GB storage space m4.2xlarge
Microsoft Azure 8 virtual CPU, 32 GB RAM, and 30 GB storage space Standard_D8s_v3
Google Cloud 8 virtual CPU, 32 GB RAM, and 30 GB storage space e2-standard-8

For instructions about installing an agent, see the following links:

Lightweight agent for pooled licensing

If you plan to use the Citrix ADM only for pooled licensing, you can use an agent with lower specifications, as listed in the following table:

Component Requirement
RAM 8 GB
Virtual CPU 4
Storage Space 30 GB

Such agents with lower specifications (lightweight) are supported only on Citrix ADM.

Citrix recommends you use the following virtual machine types from the respective cloud marketplaces to avail only the pooled licensing feature:

Cloud Agent requirements Preferred virtual machine type
AWS 4 virtual CPU, 8 GB RAM, and 30 GB storage space m4.xlarge. This instance type provides 4 virtual CPU, 16 GB RAM, and 30 GB storage space. Citrix recommends this instance type since it matches most of the agent requirements among existing instance types.
Microsoft Azure 4 virtual CPU, 8 GB RAM, and 30 GB storage space Standard_F4s_v2
Google Cloud 4 virtual CPU, 8 GB RAM, and 30 GB storage space e2-standard-4

Note

You must disable the default scheduling jobs by navigating to Settings > Global Settings > Configurable Features.

Supported ports

For communications between Citrix ADC instances and Citrix ADM agent, or Citrix SD-WAN instances and Citrix ADM agent, open the required ports.

Network port diagram

Ports for the Citrix ADM agent

This table explains the required ports that must be open on the ADM agent.

Port Type Details Direction of communication
80/443 TCP For NITRO communication from the Citrix ADM service to Citrix ADC or Citrix SD-WAN instance. Citrix ADM agent to Citrix ADC and Citrix ADC to Citrix ADM agent
4739 UDP For AppFlow communication from Citrix ADC or Citrix SD-WAN instance to the Citrix ADM service. Citrix ADC or Citrix SD-WAN to Citrix ADM agent
162 UDP To receive SNMP events from Citrix ADC instance to the Citrix ADM service. Citrix ADC to Citrix ADM agent
514 UDP To receive syslog messages from Citrix ADC or Citrix SD-WAN instance to the Citrix ADM service. Citrix ADC or Citrix SD-WAN to Citrix ADM agent
5557/5558 TCP For logstream communication (for WAF Security Violations, Web Insight, and HDX Insight) from Citrix ADC to the Citrix ADM service. Citrix ADC to the Citrix ADM agent
27000 and 7279 TCP License ports for communication between Citrix ADM agent and ADC instance. These ports are also used for ADC pooled licenses. Citrix ADC to Citrix ADM agent

Ports for ADC and SD-WAN instances

This table explains the required ports that must be open on Citrix ADC and SD-WAN instances.

Port Type Details Direction of communication
80/443 TCP For NITRO communication from Citrix ADM to Citrix ADC or Citrix SD-WAN instance. Citrix ADM agent to Citrix ADC and Citrix ADC to Citrix ADM agent
22 TCP For SSH communication from Citrix ADM to Citrix ADC or Citrix SD-WAN instance. And, this port is required for the SSH communication between the ADM agent and Citrix ADC. Citrix ADM agent to Citrix ADC
No reserved port ICMP To detect network reachability between Citrix ADM agent and Citrix ADC instances, or SD WAN instances. Citrix ADM agent to Citrix ADC
161 UDP To poll events from ADC instances. Citrix ADM agent to Citrix ADC

Ports for services

This table explains the required ports that must be open for the services to run:

Port Type Details Direction of communication
5563 TCP For communication between the Citrix ADM collector service and Citrix ADC. Citrix ADM Collector service to Citrix ADC and Citrix ADC to Citrix ADM Collector service.

Ports for external servers

This table explains the required ports that must be open on external servers:

Port Type Details Direction of communication
25 TCP To send SMTP notifications from the Citrix ADM service to users. Citrix ADM agent to users.
389/636 TCP Default port for authentication protocol. For communication between the Citrix ADM service and LDAP external authentication server. Citrix ADM agent to LDAP external authentication server
5563 TCP For communication between the Citrix ADM collector service and Citrix ADC. Citrix ADM Collector service to Citrix ADC and Citrix ADC to Citrix ADM Collector service
123 UDP Default NTP server port for, synchronizing with multiple time sources. Citrix ADM agent to NTP server
1812 RADIUS Default port for authentication protocol. For communication between the Citrix ADM service and RADIUS external authentication server. Citrix ADM agent to RADIUS external authentication server
49 TACACS Default port for authentication protocol. For communication between the Citrix ADM service and TACACS external authentication server. Citrix ADM agent to TACACS external authentication server

Note

The endpoint of the Citrix ADM service is the same as the “Service URL” generated while trying to register the agent. The agent uses the Service URL to locate the Citrix ADM.

Ensure that the following endpoint urls are allowed access:

  • Download Service:

     https://download.citrixnetworkapi.net
     <!--NeedCopy-->
    
  • Trust Service:

     *.citrixnetworkapi.net
     <!--NeedCopy-->
    
  • Service URLs:

     *.agent.adm.cloud.com
     *.adm.cloud.com
     adm.cloud.com
     <!--NeedCopy-->
    
  • ADC backup service:

     adm-prod-backup-.*\.s3\..*amazonaws\.com
     <!--NeedCopy-->
    

For communication between Citrix ADM agent and Citrix Analytics Service, ensure that the following endpoint urls are allowed access:

Endpoint US region EU region
Event Hub https://cas-eh-ns-alias.servicebus.windows.net https://cas-eh-ns-eu-alias.servicebus.windows.net

Deprecated FQDNs

Some FQDNs are deprecated for the following use of the Citrix ADM. To help you switch to the new FQDNs without any interruption, the deprecated FQDNs continue to work for some time and will be phased out slowly.

Citrix ADM Endpoints Old FQDN New FQDN
Citrix ADM UI Access netscalermas.cloud.com adm.cloud.com
Service URL agent.netscalermgmt.net *.agent.adm.cloud.com Note: The value of * would depend on which PoP (point of presence) your data is available.
API interactions netscalermas.cloud.com api.adm.cloud.com

Minimum Citrix ADC versions required

Note

Citrix ADC versions 10.5, 11.0, and 12.0 have already reached End Of Life (EOL). For more information, see the Product Matrix. The recommended ADC version is 12.1.

Citrix ADM Feature Citrix ADC Software Version
StyleBooks 10.5 and later
Monitoring/Reporting and Configuring using Jobs 10.5 and later
Analytics  
HDX Insight 10.1 and later
Gateway Insight 11.0.65.31 and later
Security Insight 11.0.65.31 and later

Requirements for Citrix SD-WAN instance management

Minimum Citrix SD-WAN WANOP versions required

Citrix ADM Feature Citrix SD-WAN WANOP
Monitoring/Reporting and Configuration using Jobs NetScaler SD-WAN WANOP 7.4.0 and later
Analytics  
HDX Insight NetScaler SD-WAN WANOP 7.4.0 and later
WAN Insight NetScaler SD-WAN WANOP 7.4.0 and later

Inter-operability matrix of Citrix SD-WAN WANOP platform editions and Citrix ADM features

Platform Editions Discovery Configuration Monitoring Reporting Event Management (SNMP Traps) HDX Insight and WAN Insight Analytics Multi-Hop Insight
Citrix SD-WAN WANOP Yes Yes Yes Yes Yes Yes Yes

Thin clients supported for Citrix SD-WAN instances

Citrix ADM supports the following thin clients for monitoring Citrix SD-WAN deployments:

  • Dell Wyse WTOS Model R10L Rx0L Thin Client
  • NComputing N400
  • Dell Wyse WTOS Model CX0 C00X Xenith
  • Dell Wyse WTOS Model TXO T00X Xenith2
  • Dell Wyse WTOS Model CX0 C10LE
  • Dell Wyse WTOS Model R00LX Rx0L HDX Thin Client
  • Dell Wyse Enhanced SUSE Linux Enterprise, Model Dx0D, D50D
  • Dell Wyse ZX0 Z90D7 (WES7) Thin Client

Requirements for Citrix ADM Analytics solution

Minimum Citrix Virtual Apps and Desktops versions required

Citrix ADM Feature Citrix Virtual Apps and Desktops Version
HDX Insight Citrix Virtual Apps and Desktops 7.0 and later

Note

The Citrix Gateway feature (branded as Access Gateway Enterprise for versions 9.3 and 10.x) must be available on the Citrix ADC instance. Citrix ADM does not support standalone Access Gateway Standard appliances.

Citrix ADM can generate reports for applications that are published on a Citrix Virtual App or Desktop and accessed through Citrix Receiver. However, this capability depends on the operating system on which the Receiver is installed. Currently, a Citrix ADC does not parse ICA traffic for applications or desktops that are accessed through Citrix Receiver running on iOS or Android operating systems.

Thin clients supported for HDX Insight

Citrix ADM supports the following thin clients for monitoring Citrix ADC instances running on software version 11.0 Build 65.31 and later:

  • Dell Wyse Windows based Thin Clients
  • Dell Wyse Linux based Thin Clients
  • Dell Wyse ThinOS based Thin Clients
  • 10ZiG Ubuntu based Thin Clients

Citrix ADC instance license required for HDX Insight

The data collected by Citrix ADM for HDX Insight depends on the version and the installed licenses of the Citrix ADC instances that are monitored. HDX Insight reports are displayed only for Citrix ADC Premium and Enterprise appliances running on software version 10.5 and later.

           
Citrix ADC License/Duration 5 minutes 1 Hour 1 Day 1 Week 1 Month
Standard No No No No No
Advanced Yes Yes No No No
Premium Yes Yes Yes Yes Yes

Supported operating systems and Citrix Receiver versions

The following table lists the operating systems supported by Citrix ADM, and the Citrix Receiver versions currently supported with each system:

Operating System Receiver Version
Windows 4.0 Standard Edition
Linux 13.0.265571 and later
Mac 11.8, build 238301 and later
HTML5 1.5*
Chrome App 1.5*

* Applicable with NetScaler SD-WAN release 7.4 and later.