System requirements
Before you begin using Citrix ADM, you must review the software requirements, browser requirements, port information, license information, and limitations.
Supported browsers
To access Citrix ADM, your workstation must have a supported web browser.
The following browsers are supported.
| Web Browser | Version |
|---|---|
| Microsoft Edge | Latest version |
| Google Chrome | Chrome 19 and later |
| Safari | Safari 5.1.1 and later |
| Mozilla Firefox | Firefox 3.6.25 and later |
Agent installation requirements
Install and configure an agent in your network environment to enable communication between the Citrix ADM and the managed instances in your data center. In your data center on-premises, you can install an agent on Citrix XenServer, VMware ESXi, Microsoft Hyper-V, and Linux KVM server.
The agent requirements are the virtual computing resources that the hypervisor must provide for each Citrix ADM agent. The following table lists the agent requirements to avail all Citrix ADM features:
| Component | Requirement |
|---|---|
| RAM | 32 GB |
| Virtual CPU | 8 |
| Storage Space | 30 GB |
| Virtual Network interfaces | 1 |
| Throughput | 1 Gbps |
The agent requirements to avail only the pooled licensing feature, see Lightweight agent for pooled licensing.
You can also install an agent on Microsoft Azure or AWS or Google Cloud. Citrix recommends you use the following virtual machine types from the respective cloud marketplaces to avail all Citrix ADM features:
| Cloud | Agent requirements | Preferred virtual machine type |
|---|---|---|
| AWS | 8 virtual CPU, 32 GB RAM, and 30 GB storage space | m4.2xlarge |
| Microsoft Azure | 8 virtual CPU, 32 GB RAM, and 30 GB storage space | Standard_D8s_v3 |
| Google Cloud | 8 virtual CPU, 32 GB RAM, and 30 GB storage space | e2-standard-8 |
For instructions about installing an agent, see the following links:
- Installing Citrix ADM Agent on Microsoft Azure Cloud.
- Installing Citrix ADM Agent on AWS.
- Installing Citrix ADM Agent on Google Cloud.
Lightweight agent for pooled licensing
If you plan to use the Citrix ADM only for pooled licensing, you can use an agent with lower specifications, as listed in the following table:
| Component | Requirement |
|---|---|
| RAM | 8 GB |
| Virtual CPU | 4 |
| Storage Space | 30 GB |
Such agents with lower specifications (lightweight) are supported only on Citrix ADM.
Citrix recommends you use the following virtual machine types from the respective cloud marketplaces to avail only the pooled licensing feature:
| Cloud | Agent requirements | Preferred virtual machine type |
|---|---|---|
| AWS | 4 virtual CPU, 8 GB RAM, and 30 GB storage space |
m4.xlarge. This instance type provides 4 virtual CPU, 16 GB RAM, and 30 GB storage space. Citrix recommends this instance type since it matches most of the agent requirements among existing instance types. |
| Microsoft Azure | 4 virtual CPU, 8 GB RAM, and 30 GB storage space | Standard_F4s_v2 |
| Google Cloud | 4 virtual CPU, 8 GB RAM, and 30 GB storage space | e2-standard-4 |
Note
You must disable the default scheduling jobs by navigating to Settings > Global Settings > Configurable Features.
Supported ports
For communications between Citrix ADC instances and Citrix ADM agent, or Citrix SD-WAN instances and Citrix ADM agent, open the required ports.
Ports for the Citrix ADM agent
This table explains the required ports that must be open on the ADM agent.
| Port | Type | Details | Direction of communication |
|---|---|---|---|
| 80/443 | TCP | For NITRO communication from the Citrix ADM service to Citrix ADC or Citrix SD-WAN instance. | Citrix ADM agent to Citrix ADC and Citrix ADC to Citrix ADM agent |
| 4739 | UDP | For AppFlow communication from Citrix ADC or Citrix SD-WAN instance to the Citrix ADM service. | Citrix ADC or Citrix SD-WAN to Citrix ADM agent |
| 162 | UDP | To receive SNMP events from Citrix ADC instance to the Citrix ADM service. | Citrix ADC to Citrix ADM agent |
| 514 | UDP | To receive syslog messages from Citrix ADC or Citrix SD-WAN instance to the Citrix ADM service. | Citrix ADC or Citrix SD-WAN to Citrix ADM agent |
| 5557/5558 | TCP | For logstream communication (for WAF Security Violations, Web Insight, and HDX Insight) from Citrix ADC to the Citrix ADM service. | Citrix ADC to the Citrix ADM agent |
| 27000 and 7279 | TCP | License ports for communication between Citrix ADM agent and ADC instance. These ports are also used for ADC pooled licenses. | Citrix ADC to Citrix ADM agent |
Ports for ADC and SD-WAN instances
This table explains the required ports that must be open on Citrix ADC and SD-WAN instances.
| Port | Type | Details | Direction of communication |
|---|---|---|---|
| 80/443 | TCP | For NITRO communication from Citrix ADM to Citrix ADC or Citrix SD-WAN instance. | Citrix ADM agent to Citrix ADC and Citrix ADC to Citrix ADM agent |
| 22 | TCP | For SSH communication from Citrix ADM to Citrix ADC or Citrix SD-WAN instance. And, this port is required for the SSH communication between the ADM agent and Citrix ADC. | Citrix ADM agent to Citrix ADC |
| No reserved port | ICMP | To detect network reachability between Citrix ADM agent and Citrix ADC instances, or SD WAN instances. | Citrix ADM agent to Citrix ADC |
| 161 | UDP | To poll events from ADC instances. | Citrix ADM agent to Citrix ADC |
Ports for services
This table explains the required ports that must be open for the services to run:
| Port | Type | Details | Direction of communication |
|---|---|---|---|
| 5563 | TCP | For communication between the Citrix ADM collector service and Citrix ADC. | Citrix ADM Collector service to Citrix ADC and Citrix ADC to Citrix ADM Collector service. |
Ports for external servers
This table explains the required ports that must be open on external servers:
| Port | Type | Details | Direction of communication |
|---|---|---|---|
| 25 | TCP | To send SMTP notifications from the Citrix ADM service to users. | Citrix ADM agent to users. |
| 389/636 | TCP | Default port for authentication protocol. For communication between the Citrix ADM service and LDAP external authentication server. | Citrix ADM agent to LDAP external authentication server |
| 5563 | TCP | For communication between the Citrix ADM collector service and Citrix ADC. | Citrix ADM Collector service to Citrix ADC and Citrix ADC to Citrix ADM Collector service |
| 123 | UDP | Default NTP server port for, synchronizing with multiple time sources. | Citrix ADM agent to NTP server |
| 1812 | RADIUS | Default port for authentication protocol. For communication between the Citrix ADM service and RADIUS external authentication server. | Citrix ADM agent to RADIUS external authentication server |
| 49 | TACACS | Default port for authentication protocol. For communication between the Citrix ADM service and TACACS external authentication server. | Citrix ADM agent to TACACS external authentication server |
Note
The endpoint of the Citrix ADM service is the same as the “Service URL” generated while trying to register the agent. The agent uses the Service URL to locate the Citrix ADM.
Ensure that the following endpoint urls are allowed access:
-
Download Service:
https://download.citrixnetworkapi.net <!--NeedCopy--> -
Trust Service:
*.citrixnetworkapi.net <!--NeedCopy--> -
Service URLs:
*.agent.adm.cloud.com *.adm.cloud.com adm.cloud.com <!--NeedCopy--> -
ADC backup service:
adm-prod-backup-.*\.s3\..*amazonaws\.com <!--NeedCopy-->
For communication between Citrix ADM agent and Citrix Analytics Service, ensure that the following endpoint urls are allowed access:
| Endpoint | US region | EU region |
|---|---|---|
| Event Hub | https://cas-eh-ns-alias.servicebus.windows.net |
https://cas-eh-ns-eu-alias.servicebus.windows.net |
Deprecated FQDNs
Some FQDNs are deprecated for the following use of the Citrix ADM. To help you switch to the new FQDNs without any interruption, the deprecated FQDNs continue to work for some time and will be phased out slowly.
| Citrix ADM Endpoints | Old FQDN | New FQDN |
|---|---|---|
| Citrix ADM UI Access | netscalermas.cloud.com |
adm.cloud.com |
| Service URL | agent.netscalermgmt.net |
*.agent.adm.cloud.com Note: The value of * would depend on which PoP (point of presence) your data is available. |
| API interactions | netscalermas.cloud.com |
api.adm.cloud.com |
Minimum Citrix ADC versions required
Note
Citrix ADC versions 10.5, 11.0, and 12.0 have already reached End Of Life (EOL). For more information, see the Product Matrix. The recommended ADC version is 12.1.
| Citrix ADM Feature | Citrix ADC Software Version |
|---|---|
| StyleBooks | 10.5 and later |
| Monitoring/Reporting and Configuring using Jobs | 10.5 and later |
| Analytics | |
| HDX Insight | 10.1 and later |
| Gateway Insight | 11.0.65.31 and later |
| Security Insight | 11.0.65.31 and later |
Requirements for Citrix SD-WAN instance management
Minimum Citrix SD-WAN WANOP versions required
| Citrix ADM Feature | Citrix SD-WAN WANOP |
|---|---|
| Monitoring/Reporting and Configuration using Jobs | NetScaler SD-WAN WANOP 7.4.0 and later |
| Analytics | |
| HDX Insight | NetScaler SD-WAN WANOP 7.4.0 and later |
| WAN Insight | NetScaler SD-WAN WANOP 7.4.0 and later |
Inter-operability matrix of Citrix SD-WAN WANOP platform editions and Citrix ADM features
| Platform Editions | Discovery | Configuration | Monitoring | Reporting | Event Management (SNMP Traps) | HDX Insight and WAN Insight Analytics | Multi-Hop Insight |
|---|---|---|---|---|---|---|---|
| Citrix SD-WAN WANOP | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Thin clients supported for Citrix SD-WAN instances
Citrix ADM supports the following thin clients for monitoring Citrix SD-WAN deployments:
- Dell Wyse WTOS Model R10L Rx0L Thin Client
- NComputing N400
- Dell Wyse WTOS Model CX0 C00X Xenith
- Dell Wyse WTOS Model TXO T00X Xenith2
- Dell Wyse WTOS Model CX0 C10LE
- Dell Wyse WTOS Model R00LX Rx0L HDX Thin Client
- Dell Wyse Enhanced SUSE Linux Enterprise, Model Dx0D, D50D
- Dell Wyse ZX0 Z90D7 (WES7) Thin Client
Requirements for Citrix ADM Analytics solution
Minimum Citrix Virtual Apps and Desktops versions required
| Citrix ADM Feature | Citrix Virtual Apps and Desktops Version |
|---|---|
| HDX Insight | Citrix Virtual Apps and Desktops 7.0 and later |
Note
The Citrix Gateway feature (branded as Access Gateway Enterprise for versions 9.3 and 10.x) must be available on the Citrix ADC instance. Citrix ADM does not support standalone Access Gateway Standard appliances.
Citrix ADM can generate reports for applications that are published on a Citrix Virtual App or Desktop and accessed through Citrix Receiver. However, this capability depends on the operating system on which the Receiver is installed. Currently, a Citrix ADC does not parse ICA traffic for applications or desktops that are accessed through Citrix Receiver running on iOS or Android operating systems.
Thin clients supported for HDX Insight
Citrix ADM supports the following thin clients for monitoring Citrix ADC instances running on software version 11.0 Build 65.31 and later:
- Dell Wyse Windows based Thin Clients
- Dell Wyse Linux based Thin Clients
- Dell Wyse ThinOS based Thin Clients
- 10ZiG Ubuntu based Thin Clients
Citrix ADC instance license required for HDX Insight
The data collected by Citrix ADM for HDX Insight depends on the version and the installed licenses of the Citrix ADC instances that are monitored. HDX Insight reports are displayed only for Citrix ADC Premium and Enterprise appliances running on software version 10.5 and later.
| Citrix ADC License/Duration | 5 minutes | 1 Hour | 1 Day | 1 Week | 1 Month |
| Standard | No | No | No | No | No |
| Advanced | Yes | Yes | No | No | No |
| Premium | Yes | Yes | Yes | Yes | Yes |
Supported operating systems and Citrix Receiver versions
The following table lists the operating systems supported by Citrix ADM, and the Citrix Receiver versions currently supported with each system:
| Operating System | Receiver Version |
|---|---|
| Windows | 4.0 Standard Edition |
| Linux | 13.0.265571 and later |
| Mac | 11.8, build 238301 and later |
| HTML5 | 1.5* |
| Chrome App | 1.5* |
* Applicable with NetScaler SD-WAN release 7.4 and later.