Frequently Asked Questions

  • What information is being phoned home? Can I view the information my license servers are sending to Citrix? Yes, you can view a copy of the information that’s phoned home to Citrix. For details, see Using the License Usage Insights Service.
  • Is the LUI service available to Citrix customers or partners that are not Citrix Service Providers? No. The LUI service is only available to Citrix Service Provider partners with an active partner agreement.
  • Can I disable license server phone home? No. Under the Citrix Service Provider license agreement, all Citrix License Servers are required to phone home product usage. Partners sensitive to the phone home use case can use the username anonymization feature. For details, see Anonymize usernames through the license server.
  • Will I be billed based on the product usage shown in the LUI service? No. The LUI service helps partners understand their product usage so they can report it quickly and accurately to their Citrix distributor. CSP partners will continue to be billed based on the product usage they report to their Citrix distributor. Citrix distributors will continue to own the billing relationship with CSP partners.
  • Which Citrix products does the LUI service support? The LUI service currently supports the following Citrix products:
    • Virtual Apps and Desktops product usage.
    • Citrix ADC VPX allocations.
    • CloudPortal Services Manager Call Home. CPSM 11.5 Cumulative Update 4 is required to use the LUI service with your CPSM deployment. For more information, see CTX220717.
  • How much does the License Usage Insights service cost? The LUI service comes with Citrix Cloud, free of charge.
  • How do I get help with the License Usage Insights service? Open a support ticket from within Citrix Cloud:

    1. Sign in to Citrix Cloud.
    2. Click the Feedback and Support icon near the top-right of the screen.
    3. Select Open a ticket and complete the form.

      Citrix Cloud Feedback and Support icon with Open a Ticket menu option highlighted

    A member of Citrix Technical Support will follow up and assist you.

  • How do I provide feedback about the License Usage Insights service? To give feedback about the LUI service:
  1. Sign in to Citrix Cloud.
  2. Click the Feedback and Support icon near the top-right of the screen.
  3. Select Feedback & Suggestions. The Citrix Cloud suggestions page opens in a separate browser tab or window.
  4. In Tell us about your suggestion, start typing a title for your feedback. As you type, additional fields appear so you can provide more details.
  5. Click Post idea. Your feedback appears on the Citrix Cloud suggestions page where others, including the Citrix Cloud team, can read it, comment on it, and vote for it.

Frequently Asked Questions

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