Product Documentation

NetScaler Management and Analytics Service

Jun 29, 2017

NetScaler Management and Analytics Service (NetScaler MA Service) provides an easy and scalable solution to manage NetScaler deployments that include Citrix NetScaler MPX, Citrix NetScaler VPX, Citrix NetScaler Gateway, Citrix NetScaler SDX, Citrix NetScaler CPX, and Citrix NetScaler SD-WAN appliances that are deployed on-premises or on the cloud.

You can use this cloud solution to manage, monitor, and troubleshoot the entire global application delivery infrastructure from a single, unified, and centralized cloud based console.

NetScaler MA Service provides all the capabilities required to quickly set up, deploy, and manage application delivery in NetScaler deployments and with rich analytics of application health, performance, and security.

Get Started

The following image illustrates the steps you have to perform to get started with NetScaler MA Service.

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For detailed instructions about how to get started with NetScaler MA Service, see NetScaler Management and Analytics Service.


For the full set of documentation on the NetScaler Management and Analytics Service, including what’s new with each release, see NetScaler Management and Analytics Service.

Service Level Goal

The NetScaler Management and Analytics Service (the Service) is designed using industry best practices to achieve cloud scale and a high degree of service availability.
Citrix’s goal is that in any 30 calendar day period 99.9% of the time administrators can login and access the Service. You can monitor service interruptions and scheduled maintenance on an ongoing basis at


The calculation of this Service Level Goal will not include loss of availability from the following causes:

  • Customer failure to follow configuration requirements for the service documented on
  • Caused by any component not managed by Citrix including, but not limited to the following:
    • Customer controlled physical and virtual machines
    • Customer installed and maintained operating systems
    • Customer installed and controlled networking equipment or other hardware
    • Customer defined and controlled security settings, group policies and other configuration policies
    • Public cloud provider failures, Internet Service Provider failures or other external to Citrix’s control.
  • Service disruption due to reasons beyond Citrix’s control, including natural disaster, war or acts of terrorism, government action.