Product Documentation

XenMobile Service

May 16, 2017

The Citrix Cloud XenMobile Service, previously called XenMobile Cloud, offers a XenMobile enterprise mobility management (EMM) environment for managing apps, devices, users, and groups of users.

With XenMobile Service, Citrix handles the configuration and maintenance of the infrastructure onsite through the Citrix Cloud Operations group. This separation lets you focus exclusively on the user experience and on managing devices, policies, and apps. With XenMobile Service, you pay a subscription fee instead of purchasing and managing licenses.

Cloud Operations administrators handle maintenance and configuration of the network connectivity and NetScaler integration. Citrix hosts the Cloud environment in data centers located throughout the world to deliver high performance, rapid response, and support.

Get started

To set up the XenMobile Service, see XenMobile Service.


For the full set of documentation on the XenMobile Service, including what’s new with each release, see XenMobile Service.

Service Level Goal

The XenMobile Service (the Service) design uses industry best practices to achieve cloud scale and a high degree of service availability.

The Citrix goal is to maintain at least 99.9% availability in any 30 calendar day period. You can monitor service interruptions and scheduled maintenance on an ongoing basis at


The calculation of this Service Level Goal doesn't include loss of availability from the following causes:

  • Customer failure to follow configuration requirements for the service documented on
  • Caused by any component not managed by Citrix including, but not limited to the following:
    • Customer controlled physical and virtual machines
    • Customer installed and maintained operating systems
    • Customer installed and controlled networking equipment or other hardware
    • Customer defined and controlled security settings, group policies, and other configuration policies
    • Public cloud provider failures, ISP failures, or other failures external to the control of Citrix.
  • Service disruption because of reasons beyond the control of Citrix, including natural disaster, war, acts of terrorism, or government action.