Configure Zendesk
To configure Zendesk for single sign-on through SAML, perform the following:
- In a browser, type
https://<customer>.zendesk.comand press ENTER. - Log on to your Zendesk account as an administrator.
- On the Support page, in the left pane, click the Admin icon.
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In Settings, click Security.
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In the Security area, to enable single sign-on for administrators and agents, in the Admin & Agents section, click Single sign-on (SSO).
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To enable single sign-on for end users, in the End-users section, click Single sign-on (SSO).
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Select the SAML check box.
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Copy the SAML SSO login URL from the Citrix Cloud wizard (Citrix Gateway Service > Add a Web/SaaSApp > Single sign on > Login URL).
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In Certificate fingerprint, paste the certificate fingerprint.
Note: You can download the X509 certificate from the Citrix Cloud wizard (Citrix Gateway Service > Add a Web/SaaS App > Single sign on > Certificate).
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If you want the users to redirect to a specific site after logging out, in the Remote logout URL box, enter the specific URL. For example:
www.yourcompany.com/zendesklogout.
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Type the IP ranges if necessary.
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Clear the JSON Web Token check box.
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If you don’t want the agents and administrators to enter passwords, select Disabled.
- Click Save.