Convert VMware workloads
Citrix Hypervisor Center and the Citrix Hypervisor Conversion Manager virtual appliance help you migrate workloads from VMware to Citrix Hypervisor by moving batches of VMware virtual machines to your Citrix Hypervisor environment.
As part of this migration, Citrix Hypervisor Center helps you prepare the virtual machines for networking and storage connectivity. Following conversion the virtual machines are almost ready to run.
Citrix Hypervisor allows you to:
Convert multiple VMs using one simple wizard
Map network settings between VMware and Citrix Hypervisor so your converted VMs can be up and running with the proper network settings
Select a storage location where you would like your new Citrix Hypervisor VMs to run
Citrix Hypervisor Center does not remove or change your existing VMware environment. VMs are duplicated onto your Citrix Hypervisor environment and not removed from VMware.
Citrix Hypervisor Conversion Manager virtual appliance supports converting VMware VMs with different storage such as thin provisioning, thick provisioning, IDE, and SCSI.
Citrix Hypervisor Conversion Manager virtual appliance does not require the source VMs to have VMware Tools installed. You can perform conversion on VMware VMs regardless of whether they have VMware Tools installed.
Citrix Hypervisor Conversion Manager virtual appliance cannot convert VMware VMs with four or more disks into Citrix Hypervisor VMs. Your VMware VMs must have three or fewer disks.
Citrix Hypervisor Conversion Manager virtual appliance is available for Citrix Hypervisor Premium Edition customers or customers who have access to Citrix Hypervisor through their Citrix Virtual Apps and Desktops entitlement or Citrix DaaS entitlement. For more information about Citrix Hypervisor licensing, see Licensing. To upgrade, or to buy a Citrix Hypervisor license, visit the Citrix website.
Understand Citrix Hypervisor
Before you can convert your environment, it is suggested that you become familiar with Citrix Hypervisor concepts. For more information, see Technical overview.
To successfully convert VMware virtual machines for your Citrix Hypervisor environment, perform the following tasks:
Set up a basic Citrix Hypervisor environment.
Create a network in Citrix Hypervisor, assigning an IP address to a NIC.
Connect to storage.
Compare VMware and Citrix Hypervisor terminology
The following table lists the approximate Citrix Hypervisor equivalent for common VMware features, concepts, and components:
|VMware Term||Citrix Hypervisor Equivalent|
|VMware vSphere Client||Citrix Hypervisor Center (the management console for Citrix Hypervisor)|
|Cluster / Resource Pool||Resource Pool|
|Data Store||Storage Repository|
|Distributed Resource Scheduling (DRS)||Workload Balancing|
|High Availability (HA)||High Availability (HA)|
|vCenter Converter||Citrix Hypervisor Conversion Manager virtual appliance|
|Role Based Access Control (RBAC)||Role Based Access Control (RBAC)|
Citrix Hypervisor Center and Citrix Hypervisor Conversion Manager virtual appliance create a copy of each targeted VM. After converting the targeted VM to a Citrix Hypervisor VM with comparable networking and storage connectivity, Citrix Hypervisor Center imports the VM into your Citrix Hypervisor pool or host. You can convert as few as one or two VMs or perform batch conversions of an entire environment.
Before converting the VMs from vSphere, you must shut down the VMs (intended for conversion) on vSphere. Citrix Hypervisor Conversion Manager virtual appliance does not support converting a running VM using memory copied from vSphere to Citrix Hypervisor.
Also, before converting, ensure that a network and a storage controller exist in your VMware VM.
The conversion process requires four items:
Citrix Hypervisor Center - the Citrix Hypervisor management interface includes a conversion wizard where you set conversion options and control conversion. You can install Citrix Hypervisor Center on your Windows desktop. Citrix Hypervisor Center must be able to connect to Citrix Hypervisor and the Citrix Hypervisor Conversion Manager virtual appliance.
Citrix Hypervisor Conversion Manager virtual appliance - a pre-packaged VM you import into the Citrix Hypervisor host or pool where you want to run the converted VMs. The virtual appliance converts the copies of the VMware VMs into Citrix Hypervisor virtual machine format. After conversion, it imports these copies into the Citrix Hypervisor pool or host.
Citrix Hypervisor standalone host or pool - the Citrix Hypervisor environment where you want to run the converted VMs.
VMware server. Citrix Hypervisor Conversion Manager requires a connection to a VMware server that manages the VMs you want to convert. This connection can be to a vCenter Server, ESXi Server, or ESX Server. The VMs are not removed from the VMware server. Instead, the Citrix Hypervisor Conversion Manager Virtual Appliance makes a copy of these VMs and converts them to Citrix Hypervisor virtual-machine format.
The following illustration shows the relationships between these components:
This illustration shows:
- How Citrix Hypervisor Center communicates with Citrix Hypervisor Conversion Manager virtual appliance.
- How the Citrix Hypervisor Conversion Manager virtual appliance authenticates with the VMware server.
- How the VMware server responds to the Citrix Hypervisor Conversion Manager virtual appliance during conversion.
The VMware server communicates with the Citrix Hypervisor Conversion Manager virtual appliance only when the appliance queries the VMware server for environment information and disk data through-out the conversion.
Summary of how to convert VMs
You can configure the Citrix Hypervisor Conversion Manager virtual appliance and start to convert VMs in just a few easy steps:
Download the Citrix Hypervisor Conversion Manager virtual appliance from the Citrix Hypervisor download page.
Import the Citrix Hypervisor Conversion Manager virtual appliance into Citrix Hypervisor using Citrix Hypervisor Center.
Configure the Citrix Hypervisor Conversion Manager virtual appliance by using Citrix Hypervisor Center.
From Citrix Hypervisor Center, launch the conversion wizard and start to convert VMs.
The sections that follow explain these steps in detail.
Prepare your environment
Before converting your VMware environment, you must create and prepare the target Citrix Hypervisor standalone host or pool to run the converted VMware VMs. Preparing your environment includes the following activities:
Defining a strategy of how you convert your VMware environment. Do you want to convert 1 or 2 VMs? Do you want to convert your entire environment? Do you want to create a pilot first to ensure that your configuration is correct? Do you run both environments in parallel? Do you want to maintain your existing cluster design when you convert to Citrix Hypervisor?
Planning your networking configuration. Do you want to connect to the same physical networks? Do you want to simplify or change your networking configuration?
Installing Citrix Hypervisor on the hosts you want in the pool. Ideally, plug the NICs on the hosts into their physical networks before you begin installation.
Creating a pool and performing any basic networking configuration. For example, do the following:
Configure a network to connect to the VMware cluster on the Citrix Hypervisor host (if the cluster is not on the same network as the Citrix Hypervisor host).
Configure a network to connect to the storage array. That is, if you use IP-based storage, create a Citrix Hypervisor network that connects to the physical network of the storage array.
Create a pool and add hosts to this pool.
(For shared storage and Citrix Hypervisor pools.) Preparing the shared storage where you store the virtual disks and creating a connection to the storage, known as a Storage Repository (SR) on the pool.
(Optional.) Although not a requirement for conversion, you might want to configure the administrator accounts on the Citrix Hypervisor pool to match those accounts on the VMware server. For information about configuring Role-based Access Control for Active Directory accounts, see Role-based access control.
Install Citrix Hypervisor and create a pool
Before you can convert VMware VMs, ensure that you create a Citrix Hypervisor pool or host where you want to run the converted VMs. This pool must have networking configured so it can connect to the VMware server. You might also want to configure the same physical networks on the Citrix Hypervisor pool that you have in the VMware cluster, or simplify your networking configuration. If you want to run the converted VMs in a pool, create a storage repository before conversion and add the shared storage to the pool.
Citrix Hypervisor environment considerations
Before installing Citrix Hypervisor and importing the virtual appliance, consider the following factors that might change your conversion strategy:
Selecting the host where you want to run the Citrix Hypervisor Conversion Manager virtual appliance. Import the virtual appliance into the stand-alone host or into a host in the pool where you run the converted VMs.
For pools, you can run the virtual appliance on any host in the pool, provided its storage meets the storage requirements.
The storage configured for the pool or host where you want to run the converted VMs must meet specific requirements. If you want to run your newly converted VMs in a pool, their virtual disks must be stored on shared storage. However, if the converted VMs run on a single standalone host (not a pool), their virtual disks can use local storage.
If you want to run the converted VMs in a pool, ensure that you add the shared storage to the pool by creating a storage repository.
Guest operating systems supported for conversion. Citrix Hypervisor Conversion Manager virtual appliance supports converting VMware VMs running any of the Windows guest operating systems that Citrix Hypervisor supports. For a list of Windows guest operating systems supported by Citrix Hypervisor, see Guest operating system support. The following Linux operating systems are also supported.
SUSE Linux Enterprise Server 15 SP3
SUSE Linux Enterprise Server 15 SP4
Meet networking requirements
To convert VMware VMs, the Citrix Hypervisor Conversion Manager virtual appliance needs connectivity to a physical network or VLAN that can contact the VMware server. (In the following sections, this network is referred to as the “VMware network.”)
If the VMware server is on a different physical network than the hosts in the Citrix Hypervisor pool, add the network to Citrix Hypervisor before conversion.
Map your existing network configuration
Citrix Hypervisor Conversion Manager virtual appliance includes features that can reduce the amount of manual networking configuration needed after you convert from your existing VMware VMs to Citrix Hypervisor. For example, Citrix Hypervisor Conversion Manager virtual appliance will:
Preserve virtual MAC addresses on the VMware VMs and reuse them in the resulting Citrix Hypervisor VMs. Preserving the MAC addresses associated with virtual network adapters (virtual MAC addresses) may:
Help preserve IP addresses in environments using DHCP
Be useful for software programs whose licensing references the virtual MAC addresses
Map (virtual) network adapters. Citrix Hypervisor Conversion Manager virtual appliance can map VMware networks onto Citrix Hypervisor networks so that after the VMs are converted, their virtual network interfaces are connected accordingly.
For example, if you map VMware ‘Virtual Network 4’ to Citrix Hypervisor ‘Network 0’, any VMware VM that had a virtual adapter connected to ‘Virtual Network 4’ is connected to ‘Network 0’ after conversion. Citrix Hypervisor Conversion Manager virtual appliance does not convert or migrate any hypervisor network settings. The wizard only alters a converted VM's virtual network interface connections based on the mappings provided.
You do not need to map all of your VMware networks on to the corresponding Citrix Hypervisor networks. However, if you prefer, you can change the networks the VMs use, reduce, or consolidate the number of networks in your new Citrix Hypervisor configuration.
To gain the maximum benefit from these features, Citrix recommends the following:
Before installing Citrix Hypervisor, plug the hosts into the networks on the switch (that is, the ports) that you would like to configure on the host.
Ensure that the Citrix Hypervisor pool can see the networks that you would like to be detected. Specifically, plug the Citrix Hypervisor hosts into switch ports that can access the same networks as the VMware cluster.
Though it is easier to plug the Citrix Hypervisor NICs into the same networks as the NICs on the VMware hosts, it is not required. If you would like to change the NIC/network association, you can plug a Citrix Hypervisor NIC into a different physical network.
Prepare for the Citrix Hypervisor Conversion Manager virtual appliance networking requirements
When you perform conversion, you must create a network connection to the network where the VMware server resides. Citrix Hypervisor Conversion Manager virtual appliance uses this connection for conversion traffic between the Citrix Hypervisor host and the VMware server.
To create this network connection, you must perform two tasks:
When you import the Citrix Hypervisor Conversion Manager virtual appliance, specify the network you added for conversion traffic as a virtual network interface. You can do so by configuring interface 1 so it connects to that network.
Before you run the conversion wizard, add the network connecting VMware and Citrix Hypervisor to the Citrix Hypervisor host where you want to run the converted VMs.
By default, when you import the Citrix Hypervisor Conversion Manager virtual appliance, Citrix Hypervisor Center creates one virtual network interface associated with Network 0 and NIC0 (eth0). However, by default, Citrix Hypervisor setup configures NIC0 as the management interface, a NIC used for Citrix Hypervisor management traffic. As a result, when adding a network for conversion, you might want to select a NIC other than NIC0. Selecting another network might improve performance in busy pools. For more information about the management interface, see Networking.
To add a network to Citrix Hypervisor:
In the Resource pane in Citrix Hypervisor Center, select the pool where you would like to run Citrix Hypervisor Conversion Manager virtual appliance.
Click the Networking tab.
Click Add Network.
On the Select Type page, select External Network, and click Next.
On the Name page, enter a meaningful name for the network (for example, "VMware network") and a description.
On the Interface page, specify the following:
NIC. The NIC that you want Citrix Hypervisor to use to create the network. Select the NIC that is plugged in to the physical or logical network of the VMware server.
VLAN. If the VMware network is a VLAN, enter the VLAN ID (or "tag").
MTU. If the VMware network uses jumbo frames, enter a value for the Maximum Transmission Unit (MTU) between 1500 and 9216. Otherwise, leave the MTU box t its default value of 1500.
Do not select the Automatically add this network to new virtual machines check box.
Meet storage requirements
Before you convert batches of VMware VMs, consider your storage requirements. Converted VM disks are stored on a Citrix Hypervisor storage repository.
This storage repository must be large enough to contain the virtual disks for all the converted VMs you want to run in that pool. For converted machines that only run on a standalone host, you can specify either local or shared storage as the location for the converted virtual disks. For converted machines running in pools, you can only specify shared storage.
To create a storage repository:
In the Resource pane in Citrix Hypervisor Center, select the pool where you intend to run the Citrix Hypervisor Conversion Manager virtual appliance.
Click the Storage tab.
Click New SR and follow the instructions in the wizard. For more instructions, press F1 to display the online help.
Citrix Hypervisor requirements
You can run VMs converted with this release of Citrix Hypervisor Conversion Manager on the following versions of Citrix Hypervisor:
- Citrix Hypervisor 8 Cloud
Citrix Hypervisor Conversion Manager virtual appliance can convert VMware VMs from the following versions of VMware:
- vCenter Server 5.5.0, 6.0.0, and 6.5.0
- vSphere 5.5.0, 6.0.0, and 6.5.0
- ESXi 5.5.0, 6.0.0, and 6.5.0
Citrix Hypervisor Conversion Manager virtual appliance cannot convert VMware VMs with four or more disks into Citrix Hypervisor VMs. Your VMware VMs must have three or fewer disks.
Your VMware VMs must also have a network and a storage controller configured.
Prepare to import the virtual appliance
Before importing the virtual appliance, note the following information and make the appropriate changes to your environment, as applicable.
Download the virtual appliance
The Citrix Hypervisor Conversion Manager virtual appliance is packaged in XVA format. You can download the virtual appliance from the Citrix Hypervisor download page. When downloading the file, save it to a folder on your local hard drive (typically, but not necessarily, on the computer where Citrix Hypervisor Center is installed). After the
.xva file is on your hard drive, you can import it into Citrix Hypervisor Center.
Citrix Hypervisor Conversion Manager virtual appliance is available for Citrix Hypervisor Premium Edition customers or those customers who have access to Citrix Hypervisor through their Citrix Virtual Apps and Desktops entitlement or Citrix DaaS entitlement. For more information about Citrix Hypervisor licensing, See Licensing. To upgrade, or to buy a Citrix Hypervisor license, visit the Citrix website.
Virtual appliance prerequisites
The latest Citrix Hypervisor Conversion Manager virtual appliance requires a minimum of:
Citrix Hypervisor 8 Cloud
Disk space: 30 GB of disk space
Memory: 6.5 GB
Virtual CPU allocation: 1 vCPU
Import and configure the virtual appliance
The Citrix Hypervisor Conversion Manager virtual appliance is a single pre-installed VM designed to run on a Citrix Hypervisor host. Before importing it, review the prerequisite information and considerations in the section called Preparing to import the virtual appliance.
Import the virtual appliance into Citrix Hypervisor
To import the Citrix Hypervisor Conversion Manager virtual appliance into the pool or host where you want to run the converted VMs, use the Citrix Hypervisor Center Import wizard:
Open Citrix Hypervisor Center. Right-click on the pool (or host) into which you want to import the virtual appliance package, and select Import.
Browse to locate the virtual appliance package.
Select the pool or a home server where you want to run the Citrix Hypervisor Conversion Manager virtual appliance.
A home server is the host that provides the resources for a VM in a pool. While it can, a Citrix Hypervisor attempts to start the VM on that host, before trying other hosts. If you select a host, the Citrix Hypervisor Conversion Manager virtual appliance uses this host as its home server. If you select the pool, the virtual appliance automatically starts on the most suitable host in that pool.
Choose a storage repository on which to store the virtual disk for the Citrix Hypervisor Conversion Manager virtual appliance and then click Import. To add a storage repository to the pool, see the section called “Meet Storage Requirements.” You can choose either local or shared storage.
Ensure the network to be used for conversion (which connects the VMware server to the Citrix Hypervisor host) is selected as the network associated with interface 1 (“virtual NIC 1”).
If the correct network does not appear beside interface 1, use the list in the Network column to select a different network.
If you have not added the VMware network that is on a different physical network than the pool, do the following:
- Exit the wizard.
- Add the network to the pool.
- Rerun the wizard.
For more information, see To add a network to Citrix Hypervisor.
Do NOT configure NIC0 to your customer network. Assign NIC0 only to "Host internal management network.”
Leave the Start VM after import check box enabled, and click Finish to import the virtual appliance.
After importing the
.xvafile, the Citrix Hypervisor Conversion Manager virtual appliance appears in the Resources pane in Citrix Hypervisor Center.
Configure the Citrix Hypervisor Conversion Manager virtual appliance
After you finish importing the Citrix Hypervisor Conversion Manager virtual appliance, you must configure it before you can use it to convert VMware VMs. Following the prompts in the Citrix Hypervisor Center Console tab.
After importing the Citrix Hypervisor Conversion Manager virtual appliance, click the Console tab.
Enter yes to accept the terms of the license agreement. To decline the EULA, enter no.
Enter and confirm a new root password for the Citrix Hypervisor Conversion Manager virtual appliance. Citrix recommends selecting a strong password.
Enter a host name for the Citrix Hypervisor Conversion Manager virtual appliance.
Enter the domain suffix for the virtual appliance. For example, if the fully qualified domain name (FQDN) for the virtual appliance is
Enter y to use DHCP to obtain the IP address automatically for the Citrix Hypervisor Conversion Manager virtual appliance. Otherwise, enter n and then enter a static IP address, subnet mask, and gateway for the VM.
Review the host name and network setting and enter y when prompted. This step completes the Citrix Hypervisor Conversion Manager virtual appliance configuration process.
When you have successfully configured the appliance, a login prompt appears. Enter the login credentials and press Enter to log in to the Citrix Hypervisor Conversion Manager virtual appliance.
Convert VMware VMs
When you convert VMware VMs, they are imported into the Citrix Hypervisor pool or standalone host where you are running the Citrix Hypervisor Conversion Manager virtual appliance. Converted VMs retain their original VMware settings for the virtual processor and virtual memory.
Before you start the conversion procedure, ensure that the following is true:
- You have the credentials for the Citrix Hypervisor pool (or standalone host). Either the root account credentials or a Role-Based Access Control (RBAC) account with the Pool Admin role configured is acceptable.
- You have the credentials for the VMware server containing the VMs you want to convert. The conversion procedure requires you connect the Citrix Hypervisor Conversion Manager Console to the VMware server.
- The VMware virtual machines to convert are powered off.
- The VMware virtual machines to convert have a network and a storage controller configured.
- The Citrix Hypervisor pool (or host) that run the converted VMs is connected to a storage repository. The storage repository must contain enough space for the converted virtual disks.
- If you want to run your newly converted VMs in a pool, the storage repository must be shared storage. However, if the converted VMs run on a single standalone host (not a pool), you can use local storage.
- The virtual disks of the VM to convert are less than 2 TiB.
- Citrix Hypervisor pool (or host) has networks that the converted VMs use.
To convert your VMware VMs into VMs that can run in a Citrix Hypervisor environment:
- Ensure that the virtual appliance is installed and running on the Citrix Hypervisor server or pool where you want to import the VMs.
In Citrix Hypervisor Center, go to Pool > Conversion Manager.
The Conversion Manager window opens. Wait while the wizard connects to your virtual appliance.
- Click New Conversion.
In the New Conversion wizard, enter the credentials for the VMware server:
- Server. Enter the IP address or FQDN for the VMware server that contains the VMs you want to convert to Citrix Hypervisor.
- Username. Enter a valid user name for this VMware server. This account must either be a VMware admin account or have a Root role.
- Password. Enter the password for the user account you specified in the Username box.
Click Next. Citrix Hypervisor Center connects to the VMware server.
In the Virtual Machines page, select from the list of VMs hosted in the VMware server the VMs that you want to convert. Click Next.
In the Storage page, select the storage repository you want to use during conversion. This storage repository is where the VMs and the virtual disks that you are creating are stored permanently.
This tab indicates the proportion of available storage that the virtual disks of the converted VMs consume.
On the Networking page, for each VMware network listed, select the Citrix Hypervisor network to map it to. You can also select whether to preserver virtual MAC addresses. Click Next.
Review the options you configured for the conversion process. You can click Previous to change these options. To proceed with the configuration shown, click Finish.
The conversion process begins. Conversion from ESXi or vSphere can take several minutes depending on the size of the virtual disks.
The Conversion Manager window displays conversions in progress and completed conversions.
Steps after conversion
After conversion, in Citrix Hypervisor Center perform the following steps on your newly converted VMs:
On Windows Machines:
On Windows VMs, depending on your Microsoft licensing model, you might have to reactivate the VM’s Windows license. This reactivation happens because the Windows operating system perceives the conversion as a hardware change.
On Windows VMs, install Citrix VM Tools for Windows to obtain high-speed I/O for enhanced disk and network performance. Citrix VM Tools for Windows also enable certain functions and features, including cleanly shutting down, rebooting, suspending, and live migrating VMs. You can download the Citrix VM Tools for Windows from the Citrix Hypervisor downloads page.
If you are working with a VM that does not have Citrix VM Tools installed, a Citrix VM Tools not installed message appears on the General tab in the General pane.
Citrix VM Tools for Windows must be installed on each Windows VM for the VM to have a fully supported configuration. Although Windows VMs function without Citrix VM Tools for Windows, their performance can be impacted.
Enable VNC On Linux machines
On Linux VMs, configure the VNC server. For more information, see Enable VNC for Linux VMs.
The VNC password must have at least six characters.
Other conversion tasks
The Manage Conversions window enables you to perform other tasks related to converting VMs. These tasks include clearing jobs, saving a summary of jobs, retrying jobs, canceling jobs, and displaying the log file.
To clear all jobs:
- Select Clear All.
- When prompted to confirm this action, click Yes to continue.
To save a summary of jobs:
- Click Export All.
- Specify where to save the CSV file.
- Click Save.
To retry a job:
- Select the job from the list.
- Click Retry.
The Retry option is only enabled for failed or canceled jobs.
To cancel a job:
- Select the job from the list.
- Click Cancel.
Cancel jobs is only enabled for queued or running jobs.
To save the conversion log file for a single job:
- Select the job from the list.
- From the logs menu, Click Fetch Selected Log.
- Specify where to save the log file.
To save the conversion log file for all jobs:
- From the logs menu, Click Fetch All Logs.
- Specify where to save the log file.
To display conversion details:
Select the job from the list.
The information is displayed in the Details panel.
This section provides information about troubleshooting the conversion process and converted VMs.
Problems starting a converted VM
In general, conversion runs smoothly and Citrix Hypervisor Conversion Manager virtual appliance converts VMs without any issues. However, in some rare cases, you might receive errors when attempting to open converted VMs. The following sections provide some guidance on resolving errors and other issues.
Blue screen with Windows STOP code 0x0000007B
This stop code indicates that Citrix Hypervisor Conversion Manager virtual appliance was unable to configure a Windows device that is critical to boot in Citrix Hypervisor for the first time. Save the logs and send them to Citrix Technical Support for further guidance.
Windows product activation
Depending on your licensing model, an error message on system activation might appear when you attempt to start a Windows VM.
Lost network settings in a Windows VM
If you import a Windows VM from an ESXi server to Citrix Hypervisor, the IPv4/IPv6 network settings can be lost. To retain the network settings, reconfigure the IPv4/IPv6 settings after completing the conversion.
Unable to start VMware SCSI disk
If a VMware VM boots from a SCSI disk but also has IDE hard disks configured, the VM might not boot when you convert it to Citrix Hypervisor. This issue occurs because the migration process assigns the IDE hard disks lower device numbers than SCSI disks. However, Citrix Hypervisor boots from the hard disk assigned to device 0. To resolve this issue, rearrange the virtual disk position in Citrix Hypervisor Center so that the VM reboots from the virtual disk that contains the operating system.
To change the position of the virtual disk containing the operating system:
In the Citrix Hypervisor Center Resources pane, select the powered off guest VM.
Select the Storage tab.
From the Virtual Disks list, select the virtual disk containing the operating system and then click Properties.
In the virtual disk’s Properties dialog, click the vm_name tab to display device options.
From the Device Position list, select 0 and Click OK.
Problems during conversion
If you experience problems or errors when converting VMs, try exporting the VMware VM as an OVF package. If you cannot export the VMware VM as an OVF package, Conversion Manager cannot convert this VM. Use the error messages you receive when attempting to export the VM as an OVF package to troubleshoot and fix the issues with your VMware VM. For example, you might have to configure a network or a storage controller before the VM can be exported as an OVF package or converted. For more information about troubleshooting your VMware VMs, see the VMware documentation
If you see any errors when converting Linux VMs, remove the converted VM, restart the Citrix Hypervisor Conversion Manager virtual appliance and retry.
Logs of failed conversions are stored in the Citrix Hypervisor Conversion Manager virtual appliance and can be retrieved by clicking Fetch All Logs on the Conversion Manager window. When you contact Citrix support to raise any issues, we recommend that you provide the conversion log file and, additionally, a full server status report for troubleshooting. For more information, see Creating a Server Status Report.