Alerts

The Alerts feature monitors performance issues or anomalies of your configured platforms from an end-user network across the globe.

Create alerts

To create alerts that monitor the performance of your platforms, you first have to set up your platforms. On the left sidebar, click Platforms to go to the platform screen and set up your platforms.

To add new alert:

  1. On the left sidebar, click Alerts to go to the alerts page and create alerts.
  2. On the alerts page, click GET STARTED or the + symbol on the upper right corner.

    Getting started

  3. On the New Alert window:

    • enter the alert name
    • select the relative platform to be monitored
    • select peer platforms to compare with (you can select up to 5 peers). This parameter is optional.
    • click Next.

    New alert

  4. Select the Location and Network that you would like to monitor the alerts for and click Next.

    New alert network

  5. Select the appropriate KPI, Threshold, and the Minimum duration of the event that triggers the alert.

    New alert KPIs

    Intelligent Traffic Management provides the following KPIs:

    • Response Time: The value of the threshold indicates the maximum value (in milliseconds) accepted before the alert is triggered. For an alert to be triggered, the measurement should be greater than the threshold for at least time ≥ minimum_duration that a user selected. The same alert will go off after receiving measurement below the threshold again for at least time ≥ minimum duration.

    • Availability: The value of the threshold indicates the minimum accepted value before the alert is triggered. For an alert to be triggered, the measurement should be lower than the threshold for at least time ≥ minimum_duration that a user selected. The same alert will go off after receiving measurement above the threshold again for at least time greater than or equal to ≥ minimum duration.

    • Throughput: The value of the threshold indicates the minimum value (in kbps) accepted before the alert is triggered. For an alert to be triggered, the measurement should be lower than the threshold for at least time ≥ minimum_duration that a user selected. The same alert will go off after receiving measurement above the threshold again for at least time greater than or equal to ≥ minimum duration.

  6. Enter the email addresses you want to send alerts to, select the alert type, and select the minimum interval between alert emails.

    New alert email

    The alert types are as follows:

    • Immediate: This option sends an email immediately when an alert is triggered.
    • Daily Summary: This option sends only one email every midnight in Universal Time Coordinated (UTC), including all events that are triggered.
    • Immediate and daily summary: This option is a combination of both immediate and daily email send.
  7. After configuring an alert, you can see the alerts in the Alerts tab and the global map in the Visualizer tab. To view the report for a specific alert, click View Report in the Alerts tab.

New alert dashboard

The following report page display events that are monitored per day for every month. For example in the following screenshot, there are 3 incidents monitored in the same day of January 2022.

New alert events

You can click any specific incident or event to see the details, as shown in the following image:

New alert specific event

Alerts

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