Get started

This article summarizes the setup tasks for Citrix Managed Desktops. We recommend that you review each procedure’s documentation before actually doing it, so you know what to expect.

Setup task summary

Links in the following sections of this article guide you through setup tasks:

  1. Prepare for setup.
  2. Set up a deployment, by following the guidance in one of:
  3. Provide the workspace URL to your users.

Prepare

Set up a quick proof of concept deployment

  1. Create a catalog using quick create.
  2. Add your users to the Managed Azure AD.
  3. Add your users to the catalog.
  4. Notify your users of the Workspace URL.

Set up a production deployment

  1. If you’re using your own Active Directory or Azure Active Directory to authenticate users, connect and set that method in Citrix Cloud.
  2. If you’re using domain-joined machines, verify that you have valid DNS server entries.
  3. Create or import a master image. Although you can use one of the Citrix-managed images as-is in a catalog, they’re intended primarily for proof of concept deployments.
  4. If you’re using the Citrix-managed subscription, and want your users to be able to access items in your on-premises or other network (such as file servers), set up an Azure VNet peering connection or a Citrix SD-WAN connection.
  5. Create a catalog using custom create.
  6. If you’re creating a multi-session catalog, add apps to the catalog.
  7. If you’re using Managed Azure AD to authenticate your users, add users to the directory.
  8. Add users to the catalog.
  9. Notify your users of the Workspace URL.

After you set up the deployment, you can monitor desktop usage, sessions, and machines.

Get a Citrix Cloud account and sign up for the service

When you evaluate or purchase the Citrix Managed Desktops service, the Citrix Service Operations team provides ongoing onboarding help. That team also communicates with you to ensure that the service is running and configured correctly.

  1. To sign up for a Citrix account and request a trial, go to https://onboarding.cloud.com. For details about that process, see Sign up for Citrix Cloud.
  2. After you sign in to Citrix Cloud, click Request Trial on the Citrix Managed Desktops service tile. The text changes to Trial Requested.

    If you already subscribe to one of the Citrix Virtual Apps and Desktops services, the Citrix Managed Desktops tile indicates How to Buy. Either use a different OrgID for the Citrix Managed Desktops subscription, or decommission the Virtual Apps and Desktops service.

  3. You’ll receive an email when the service is available for you. Sign in to Citrix Cloud.
  4. On the Managed Desktops tile, click Manage. The first time you access the service, you’re taken to the service’s Welcome page.

Service Welcome page

What to do next: Continue following the setup tasks.

Other service tiles

When you receive an entitlement (as a trial or purchase) to Citrix Managed Desktops, several tiles appear on the Citrix Cloud landing page:

  • Managed Desktops
  • Virtual Apps and Desktops
  • Gateway
  • Smart Tools

Managed Desktops is the only service that is activated for your use.

If you currently subscribe to a different Citrix Virtual Apps and Desktops service

Your Citrix Cloud account allows you to subscribe to only one of the Citrix Virtual Apps and Desktops services at a time. For example, you can subscribe to Citrix Virtual Apps and Desktops OR Citrix Managed Desktops, but not both. If you currently subscribe to a service, and want to subscribe to this service, you must either:

  • Subscribe to this service using a different Citrix Cloud account.
  • Decommission the service you already have.

For guidance, see CTX239027.

Cancel a monthly Citrix Managed Desktops subscription

System requirements

For all deployments:

  • Citrix Cloud: The Citrix Managed Desktops service is delivered through the Citrix Cloud and requires a Citrix Cloud account to complete the onboarding process. For details, see Get a Citrix Cloud account and sign up for the service.
  • Windows licensing: Ensure that you are properly licensed for Remote Desktop Services to run either Windows Server workloads or Windows Virtual Desktop Licensing for Windows 10.

If you’re using the Citrix-managed subscription:

  • Azure subscriptions when using Azure VNet peering (optional): If you plan to access resources (such as Active Directory and other file shares) in your own Azure network using Azure VNet peer connections, you must have an Azure Resource Manager subscription.
  • Joining VDAs to Azure Active Directory (optional): To join VDAs to a domain using Active Directory Group Policy, you must be an administrator with permission to perform that action in Active Directory. For details, see Customer responsibility.

Configuring connections to your corporate on-premises network has extra requirements.

If you’re using your own customer-managed Azure subscription, you must have an Azure Resource Manager subscription.

For Internet connectivity requirements, see System and connectivity requirements.

Supported operating systems

When using the Citrix-managed Azure subscription:

  • Windows 7 (VDA must be 7.15 LTSR with latest Cumulative Update)
  • Windows 10 single-session
  • Windows 10 multi-session
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019

When using a customer-managed Azure subscription:

  • Windows 7 (VDA must be 7.15 LTSR with latest Cumulative Update)
  • Windows 10 Enterprise single-session
  • Windows 10 Enterprise Virtual Desktop multi-session
  • Windows Server 2008 R2
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019
  • Red Hat Enterprise Linux and Ubuntu

Workspace URL

After you set up the Citrix Managed Desktops environment, notify users where to find their desktops and apps: the Workspace URL. The Workspace URL is the same for all catalogs and users.

From the Manage dashboard, view the URL by expanding User Access & Authentication on the right.

You can change the first part of the Workspace URL in Citrix Cloud. For instructions, see Customize the workspace URL.

Get help

Review the Troubleshoot article.

If you still have problems with Citrix Managed Desktops, open a ticket by following the instructions in How to Get Help and Support.