Resolver properties for JIRA integration

This article includes examples to help you configure the properties of Citrix Assistant resolvers for each intent in JIRA integration.

When you create an integration in the Microapps service, the Citrix Assistant resolvers are configured by default. You can modify these resolvers and you can also add new resolvers.

For more information, see Configure Citrix Assistant resolvers

Use the following examples to edit or add resolvers for JIRA integration.

Intent ServiceDesk.Lookup

The source table selected for this resolver is Ticket.

Sample queries:

  • show my tickets
  • show tickets with high/medium priority
  • show tickets with status in progress

Data filter servicedesk lookup

Response values servicedesk lookup

The following fields are unmapped in this response value: location, openedBy, organization, state, submitter

Intent Servicedesk.Details

The source table selected for this resolver is Ticket.

Data filter service desk details

Response values servicedesk details

Resolver properties for JIRA integration