Microapps

Cherwell connector specifications

Deploy the Cherwell integration template to manage and be notified about changes to incidents and service requests.

Version Details

Citrix microapps supports the latest Cherwell APIs.

Endpoints

POST

https://}/CherwellAPI/token
/V1/object/IncidentCategory
/V1/object/IncidentSubCategory
/V1/object/Journal
/V1/object/Customer
/V1/object/Incident
/V1/object/MobilePriority
/V1/object/Service
/V1/object/IncidentSubCategory
/V1/object/Source
/V1/object/IncidentStatus
/V1/object/IncidentSubCategory
/V1/object/UserInfo

Service Actions

  • Create Comment
  • Create Incident
  • Create Service Request
  • Withdraw Incident
  • Withdraw Incident Comment

Entities with Attributes

The following is a full list of entities and their attributes:

users

  • RecId: STRING(45)
  • CreatedDateTime: STRING(255)
  • CreatedBy: STRING
  • LastModifiedDateTime: DATETIME
  • FullName: STRING
  • Department: STRING
  • Email: STRING
  • DefaultTeamName: STRING

customers

  • RecId: STRING(45)
  • CreatedDateTime: STRING(255)
  • CreatedBy: STRING
  • LastModifiedDateTime: DATETIME
  • FullName: STRING
  • Department: STRING
  • Email: STRING, FK(customers.email)
  • DefaultTeamName: STRING

incidents

  • RecId: STRING(45)
  • IncidentID: STRING
  • Status: STRING
  • Service: STRING
  • Category: STRING
  • Subcategory: STRING
  • Priority: STRING
  • AssignedTeam: STRING
  • AssignedTo: STRING
  • AssignedToID: STRING, FK(users.recid)
  • LastModifiedDateTime: DATETIME
  • IncidentType: STRING
  • CreatedByEmail: STRING, FK(customers.email)
  • Stat_SLAResponseBreached: STRING
  • Stat_SLAResolutionBreached: STRING
  • CallSource: DATETIME
  • SLAResponseWarning: DATETIME
  • SLAResolutionWarning: DATETIME
  • CallSource: STRING
  • SLAResponseWarning: DATETIME
  • SLAResolutionWarning: DATETIME

service_requests

  • RecId: STRING(45)
  • IncidentID: STRING
  • Status: STRING
  • Service: STRING
  • Category: STRING
  • Subcategory: STRING
  • Priority: STRING
  • AssignedTeam: STRING
  • AssignedTo: STRING
  • AssignedToID: STRING, FK(users.recid)
  • LastModifiedDateTime: DATETIME
  • IncidentType: STRING
  • CreatedByEmail: STRING, FK(customers.email)
  • Stat_SLAResponseBreached: STRING
  • Stat_SLAResolutionBreached: STRING
  • CallSource: DATETIME
  • SLAResponseWarning: DATETIME
  • SLAResolutionWarning: DATETIME
  • CallSource: STRING
  • SLAResponseWarning: DATETIME
  • SLAResolutionWarning: DATETIME

comments

  • RecId: STRING(45)
  • JournalTypeName: STRING
  • CreatedDateTime: DATETIME
  • LastModifiedDateTime: DATETIME
  • LastModBy: STRING
  • ParentRecID: STRING, FK(incidents.recid), FK(service_requests.recid)
  • Details: STRING

statuses

  • RecId: STRING(45)
  • Status: STRING
  • NextStatus: DATETIME

services

  • RecId: STRING(45)
  • Service: STRING, FK(services.service)
  • Description: DATETIME

categories

  • RecId: STRING(45)
  • IncidentCategory: STRING
  • CategoryDescription: STRING
  • Service: STRING

subcategories

  • RecId: STRING(45)
  • Category: STRING
  • Subcategory: STRING
  • Service: STRING, FK(services.service)
  • IncidentType: STRING

servicesIncidentTypes

  • id: LONG
  • Serivce: STRING, FK(services.service)
  • IncidentType: STRING

categoriesIncidentTypes

  • id: LONG
  • Category: STRING, FK(categories.incidentcategory)
  • IncidentType: STRING

sources

  • RecId: STRING(45)
  • Source: STRING

priority

  • RecId: STRING(45)
  • Priority: STRING
Cherwell connector specifications