ServiceNow connector specifications
Integrate with ServiceNow to submit and monitor requests, as well as take action from any device, intranet, or messenger.
Version details
Citrix microapps supports the latest ServiceNow APIs.
Endpoints
Note:
Custom endpoints are not supported.
GET
GET api/now/table/[table_name]
POST
POST /now/table/{tableName}
POST api/sn_sc/servicecatalog/cart/submit_order
POST api/sn_sc/servicecatalog/items/{id}/add_to_cart
DELETE /now/table/{tableName}/{sys_id}
PATCH /now/table/{tableName}/{sys_id}
PUT /now/table/{tableName}/{sys_id}
Service Actions
- Create Task - creates incident, problem, or change request in the source system
- Update Task - updates incident, problem, or change request in the source system
- Set Approval State - updates state of approval request (approval of change request) in the source system with any pre-defined value and updates records in “sysapproval_approver”
- Submit Comment - adds comment to a task (all types)
- Create Catalog Request - creates Service Catalog Request
- Create Delegate - creates a new record in sys_user_delegate table
Key Entities
The following are the main business entities that this connector addresses:
- task
- incident
- problem
- change_request
- sys_user
Entities with Attributes
The following is a full list of entities and their attributes (ServiceNow v.0.3.1):
change_request (Change Request)
- category: STRING(40), FK(change_request__category.value)
- close_code: STRING(40), FK(change_request__close_code.value)
- end_date: DATETIME
- phase: STRING(40), FK(change_request__phase.value)
- phase_state: STRING(40), FK(change_request__phase_state.value)
- requested_by: STRING(255), FK(sys_user.sys_id)
- requested_by_date: DATETIME
- review_comments: STRING(-1)
- review_date: DATE
- review_status: INTEGER(x32), FK(change_request__review_status.value)
- risk: INTEGER(x32), FK(change_request__risk.value)
- start_date: DATETIME
- sys_id: STRING(32), PK
- type: STRING(40), FK(change_request__type.value)
- active: BOOLEAN
- activity_due: DATE
- approval: STRING(40), FK(task__approval.value)
- assigned_to: STRING(255), FK(sys_user.sys_id)
- assignment_group: STRING(255), FK(sys_user_group.sys_id)
- closed_at: DATETIME
- closed_by: STRING(255), FK(sys_user.sys_id)
- close_notes: STRING(-1)
- comments: STRING(-1)
- comments_and_work_notes: STRING(-1)
- company: STRING(255), FK(core_company.sys_id)
- contact_type: STRING(40), FK(task__contact_type.value)
- description: STRING(-1)
- due_date: DATETIME
- impact: INTEGER(x32), FK(task__impact.value)
- location: STRING(255), FK(cmn_location.sys_id)
- number: STRING(40)
- opened_at: DATETIME
- opened_by: STRING(255), FK(sys_user.sys_id)
- parent: STRING(255), FK(task.sys_id)
- priority: INTEGER(x32), FK(change_request__priority.value)
- short_description: STRING(160), FK(task__short_description.value)
- state: INTEGER(x32), FK(change_request__state.value)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- urgency: INTEGER(x32), FK(task__urgency.value)
cmn_cost_center (Cost Center)
- account_number: STRING(40)
- code: STRING(40)
- location: STRING(255), FK(cmn_location.sys_id)
- manager: STRING(255), FK(sys_user.sys_id)
- name: STRING(100)
- parent: STRING(255)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_id: STRING(32), PK
- sys_mod_count: INTEGER(x32)
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- valid_from: DATETIME
- valid_to: DATETIME
cmn_location (Location)
- city: STRING(40)
- company: STRING(255), FK(core_company.sys_id)
- contact: STRING(255)
- country: STRING(40), FK(cmn_location__country.value)
- full_name: STRING(-1)
- name: STRING(100)
- parent: STRING(255)
- phone: STRING(40)
- state: STRING(40)
- street: STRING(-1)
- sys_id: STRING(32), PK
- time_zone: STRING(40)
- zip: STRING(40)
core_company (Company)
- city: STRING(50)
- contact: STRING(255)
- country: STRING(40)
- customer: BOOLEAN
- name: STRING(80)
- notes: STRING(-1)
- parent: STRING(255)
- phone: STRING(-1)
- primary: BOOLEAN
- state: STRING(40)
- street: STRING(-1)
- sys_id: STRING(32), PK
- website: STRING(-1)
- zip: STRING(40)
incident (Incident)
- caller_id: STRING(255), FK(sys_user.sys_id)
- category: STRING(40), FK(incident__category.value)
- child_incidents: INTEGER(x32)
- close_code: STRING(40), FK(incident__close_code.value)
- incident_state: INTEGER(x32), FK(incident__incident_state.value)
- parent_incident: STRING(255), FK(incident.sys_id)
- problem_id: STRING(255)
- resolved_at: DATETIME
- resolved_by: STRING(255), FK(sys_user.sys_id)
- severity: INTEGER(x32), FK(incident__severity.value)
- subcategory: STRING(40), FK(incident__subcategory.value)
- sys_id: STRING(32), PK
- active: BOOLEAN
- activity_due: DATE
- approval: STRING(40), FK(task__approval.value)
- assigned_to: STRING(255), FK(sys_user.sys_id)
- assignment_group: STRING(255), FK(sys_user_group.sys_id)
- closed_at: DATETIME
- closed_by: STRING(255), FK(sys_user.sys_id)
- close_notes: STRING(-1)
- comments: STRING(-1)
- comments_and_work_notes: STRING(-1)
- company: STRING(255), FK(core_company.sys_id)
- contact_type: STRING(40), FK(task__contact_type.value)
- description: STRING(-1)
- due_date: DATETIME
- impact: INTEGER(x32), FK(task__impact.value)
- location: STRING(255), FK(cmn_location.sys_id)
- number: STRING(40)
- opened_at: DATETIME
- opened_by: STRING(255), FK(sys_user.sys_id)
- parent: STRING(255), FK(task.sys_id)
- priority: INTEGER(x32), FK(task__priority.value)
- short_description: STRING(160), FK(task__short_description.value)
- state: INTEGER(x32), FK(incident__state.value)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- urgency: INTEGER(x32), FK(task__urgency.value)
problem (Problem)
- problem_state: INTEGER(x32), FK(problem__problem_state.value)
- sys_id: STRING(32), PK
- active: BOOLEAN
- activity_due: DATE
- approval: STRING(40), FK(task__approval.value)
- assigned_to: STRING(255), FK(sys_user.sys_id)
- assignment_group: STRING(255), FK(sys_user_group.sys_id)
- closed_at: DATETIME
- closed_by: STRING(255), FK(sys_user.sys_id)
- close_notes: STRING(-1)
- comments: STRING(-1)
- comments_and_work_notes: STRING(-1)
- company: STRING(255), FK(core_company.sys_id)
- contact_type: STRING(40), FK(task__contact_type.value)
- description: STRING(-1)
- due_date: DATETIME
- impact: INTEGER(x32), FK(task__impact.value)
- location: STRING(255), FK(cmn_location.sys_id)
- number: STRING(40)
- opened_at: DATETIME
- opened_by: STRING(255), FK(sys_user.sys_id)
- parent: STRING(255), FK(task.sys_id)
- priority: INTEGER(x32), FK(task__priority.value)
- short_description: STRING(160), FK(task__short_description.value)
- state: INTEGER(x32), FK(problem__state.value)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- urgency: INTEGER(x32), FK(task__urgency.value)
sc_req_item (Requested Item)
- estimated_delivery: DATETIME
- price: STRING(-1)
- quantity: INTEGER(x32)
- request: STRING(255)
- sc_catalog: STRING(255)
- stage: STRING(-1), FK(sc_req_item__stage.value)
- sys_id: STRING(32), PK
- active: BOOLEAN
- activity_due: DATE
- approval: STRING(40), FK(task__approval.value)
- assigned_to: STRING(255), FK(sys_user.sys_id)
- assignment_group: STRING(255), FK(sys_user_group.sys_id)
- closed_at: DATETIME
- closed_by: STRING(255), FK(sys_user.sys_id)
- close_notes: STRING(-1)
- comments: STRING(-1)
- comments_and_work_notes: STRING(-1)
- company: STRING(255), FK(core_company.sys_id)
- contact_type: STRING(40), FK(task__contact_type.value)
- description: STRING(-1)
- due_date: DATETIME
- impact: INTEGER(x32), FK(task__impact.value)
- location: STRING(255), FK(cmn_location.sys_id)
- number: STRING(40)
- opened_at: DATETIME
- opened_by: STRING(255), FK(sys_user.sys_id)
- parent: STRING(255), FK(task.sys_id)
- priority: INTEGER(x32), FK(task__priority.value)
- short_description: STRING(160), FK(task__short_description.value)
- state: INTEGER(x32), FK(task__state.value)
- sys_class_name: STRING(-1)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- urgency: INTEGER(x32), FK(task__urgency.value)
sc_request (Request)
- price: STRING(-1)
- request_state: STRING(40), FK(sc_request__request_state.value)
- stage: STRING(-1), FK(sc_request__stage.value)
- sys_id: STRING(32), PK
- active: BOOLEAN
- activity_due: DATE
- approval: STRING(40), FK(task__approval.value)
- assigned_to: STRING(255), FK(sys_user.sys_id)
- assignment_group: STRING(255), FK(sys_user_group.sys_id)
- closed_at: DATETIME
- closed_by: STRING(255), FK(sys_user.sys_id)
- close_notes: STRING(-1)
- comments: STRING(-1)
- comments_and_work_notes: STRING(-1)
- company: STRING(255), FK(core_company.sys_id)
- contact_type: STRING(40), FK(task__contact_type.value)
- description: STRING(-1)
- due_date: DATETIME
- impact: INTEGER(x32), FK(task__impact.value)
- location: STRING(255), FK(cmn_location.sys_id)
- number: STRING(40)
- opened_at: DATETIME
- opened_by: STRING(255), FK(sys_user.sys_id)
- parent: STRING(255)
- priority: INTEGER(x32), FK(task__priority.value)
- short_description: STRING(160), FK(task__short_description.value)
- state: INTEGER(x32), FK(task__state.value)
- sys_class_name: STRING(-1)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- urgency: INTEGER(x32), FK(task__urgency.value)
sys_user (User)
- active: BOOLEAN
- building: STRING(255)
- city: STRING(40)
- company: STRING(255), FK(core_company.sys_id)
- country: STRING(3), FK(sys_user__country.value)
- email: STRING(-1)
- employee_number: STRING(40)
- first_name: STRING(50)
- home_phone: STRING(-1)
- introduction: STRING(40), FK(sys_user__introduction.value)
- location: STRING(255), FK(cmn_location.sys_id)
- manager: STRING(255), FK(sys_user.sys_id)
- middle_name: STRING(50)
- mobile_phone: STRING(-1)
- name: STRING(151)
- phone: STRING(-1)
- photo: STRING(-1)
- roles: STRING(-1)
- state: STRING(40)
- street: STRING(-1)
- sys_class_name: STRING(-1)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_id: STRING(32), PK
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- time_zone: STRING(40), FK(sys_user__time_zone.value)
- title: STRING(60), FK(sys_user__title.value)
- user_name: STRING(100)
- zip: STRING(40)
sys_user_delegate (Delegate)
- approvals: BOOLEAN
- assignments: BOOLEAN
- delegate: STRING(255), FK(sys_user.sys_id)
- ends: DATETIME
- invitations: BOOLEAN
- notifications: BOOLEAN
- starts: DATETIME
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_id: STRING(32), PK
- sys_mod_count: INTEGER(x32)
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- user: STRING(255), FK(sys_user.sys_id)
sys_user_group (Group)
- active: BOOLEAN
- default_assignee: STRING(255), FK(sys_user.sys_id)
- description: STRING(-1)
- email: STRING(-1)
- exclude_manager: BOOLEAN
- include_members: BOOLEAN
- manager: STRING(255), FK(sys_user.sys_id)
- name: STRING(80)
- parent: STRING(255)
- roles: STRING(-1)
- source: STRING(-1)
- sys_id: STRING(32), PK
sys_user_has_role (User Role)
- granted_by: STRING(255), FK(sys_user_group.sys_id)
- included_in_role: STRING(255), FK(sys_user_has_role.sys_id)
- included_in_role_instance: STRING(255), FK(sys_user_role_contains.sys_id)
- inherited: BOOLEAN
- inh_count: INTEGER(x32)
- inh_map: STRING(-1)
- role: STRING(255), FK(sys_user_role.sys_id)
- state: STRING(40), FK(sys_user_has_role__state.value)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_id: STRING(32), PK
- sys_mod_count: INTEGER(x32)
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- user: STRING(255), FK(sys_user.sys_id)
sys_user_role (Role)
- assignable_by: STRING(255), FK(sys_user_role.sys_id)
- can_delegate: BOOLEAN
- description: STRING(-1)
- elevated_privilege: BOOLEAN
- grantable: BOOLEAN
- includes_roles: STRING(40)
- name: STRING(100)
- suffix: STRING(100)
- sys_id: STRING(32), PK
- sys_class_name: STRING(-1)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_customer_update: BOOLEAN
- sys_mod_count: INTEGER(x32)
- sys_name: STRING(-1)
- sys_package: STRING(255)
- sys_policy: STRING(40)
- sys_replace_on_upgrade: BOOLEAN
- sys_scope: STRING(255)
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- sys_update_name: STRING(250)
sys_user_role_contains (Contained Role)
- contains: STRING(255), FK(sys_user_role.sys_id)
- role: STRING(255), FK(sys_user_role.sys_id)
- sys_id: STRING(32), PK
- sys_class_name: STRING(-1)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_customer_update: BOOLEAN
- sys_mod_count: INTEGER(x32)
- sys_name: STRING(-1)
- sys_package: STRING(255)
- sys_policy: STRING(40)
- sys_replace_on_upgrade: BOOLEAN
- sys_scope: STRING(255)
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- sys_update_name: STRING(250)
sysapproval_approver (Approval)
- approval_column: STRING(-1)
- approval_journal_column: STRING(-1)
- approval_source: STRING(40), FK(sysapproval_approver__approval_source.value)
- approver: STRING(255), FK(sys_user.sys_id)
- comments: STRING(-1)
- due_date: DATETIME
- expected_start: DATETIME
- group: STRING(255), FK(sys_user_group.sys_id)
- iteration: INTEGER(x32)
- order: INTEGER(x32)
- process_step: STRING(255)
- source_table: STRING(-1)
- state: STRING(40), FK(sysapproval_approver__state.value)
- state_binding: STRING(255)
- sysapproval: STRING(255), FK(task.sys_id)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_id: STRING(32), PK
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- task_title: STRING(255)
- task_description: STRING(-1)
- pending_flag: BOOLEAN
- domain_id: STRING(3)
- domain_title: STRING(100)
- approver_login: STRING(128)
- approver_display_name: STRING(250)
- approver_email: STRING(128)
task (Task)
- active: BOOLEAN
- activity_due: DATE
- approval: STRING(40), FK(task__approval.value)
- assigned_to: STRING(255), FK(sys_user.sys_id)
- assignment_group: STRING(255), FK(sys_user_group.sys_id)
- closed_at: DATETIME
- closed_by: STRING(255), FK(sys_user.sys_id)
- close_notes: STRING(-1)
- comments: STRING(-1)
- comments_and_work_notes: STRING(-1)
- company: STRING(255), FK(core_company.sys_id)
- contact_type: STRING(40), FK(task__contact_type.value)
- description: STRING(-1)
- due_date: DATETIME
- impact: INTEGER(x32), FK(task__impact.value)
- location: STRING(255), FK(cmn_location.sys_id)
- number: STRING(40)
- opened_at: DATETIME
- opened_by: STRING(255), FK(sys_user.sys_id)
- parent: STRING(255), FK(task.sys_id)
- priority: INTEGER(x32), FK(task__priority.value)
- short_description: STRING(160), FK(task__short_description.value)
- state: INTEGER(x32), FK(task__state.value)
- sys_class_name: STRING(-1)
- sys_created_by: STRING(40)
- sys_created_on: DATETIME
- sys_id: STRING(32), PK
- sys_updated_by: STRING(40)
- sys_updated_on: DATETIME
- urgency: INTEGER(x32), FK(task__urgency.value)
- domain_id: STRING(3)
- domain_title: STRING(100)
- pending_flag: BOOLEAN
- requester_login: STRING(128)
- requester_display_name: STRING(250)
- requester_email: STRING(128)
sysapproval_approver__state (sysapproval_approver__state)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
sc_req_item__stage (sc_req_item__stage)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
sysapproval_approver__approval_source (sysapproval_approver__approval_source)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
sc_request__request_state (sc_request__request_state)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
sc_request__stage (sc_request__stage)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
task__short_description (task__short_description)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
incident__incident_state (incident__incident_state)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: INTEGER(x32)
incident__subcategory (incident__subcategory)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
change_request__state (change_request__state)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: INTEGER(x32)
sys_user__country (sys_user__country)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
sys_user__title (sys_user__title)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
change_request__phase_state (change_request__phase_state)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
change_request__category (change_request__category)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
task__priority (task__priority)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: INTEGER(x32)
task__approval (task__approval)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
incident__category (incident__category)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
task__urgency (task__urgency)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: INTEGER(x32)
sys_user__introduction (sys_user__introduction)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
change_request__risk (change_request__risk)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: INTEGER(x32)
task__state (task__state)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: INTEGER(x32)
task__impact (task__impact)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: INTEGER(x32)
task__contact_type (task__contact_type)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
change_request__phase (change_request__phase)
- dependent_value: STRING(100)
- inactive: BOOLEAN
- label: STRING(100)
- sequence: INTEGER(x32)
- sys_id: STRING(32), PK
- value: STRING(-1)
cmn_location__country (cmn_location__country)
- dependent_value: STRING(100)
- inactive: BOOLEAN
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problem__problem_state (problem__problem_state)
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change_request__type (change_request__type)
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- sys_id: STRING(32), PK
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change_request__review_status (change_request__review_status)
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- sys_id: STRING(32), PK
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incident__state (incident__state)
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- sys_id: STRING(32), PK
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incident__close_code (incident__close_code)
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change_request__close_code (change_request__close_code)
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sys_user_has_role__state (sys_user_has_role__state)
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- sys_id: STRING(32), PK
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problem__state (problem__state)
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change_request__priority (change_request__priority)
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incident__severity (incident__severity)
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- sys_id: STRING(32), PK
- value: INTEGER(x32)
sys_user__time_zone (sys_user__time_zone)
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sys_scope__template (sys_scope__template)
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- sys_id: STRING(32), PK
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sys_scope__js_level (sys_scope__js_level)
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- sys_id: STRING(32), PK
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sys_journal_field (sys_journal_field)
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- sys_created_on: DATETIME