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ServiceNow connector specifications

February 7, 2020
Contributed by:  P

Integrate with ServiceNow to submit and monitor requests, as well as take action from any device, intranet, or messenger.

Version details

Citrix microapps supports the latest ServiceNow APIs.

Endpoints

Note:

Custom endpoints are not supported.

GET

GET api/now/table/[table_name]

POST

POST /now/table/{tableName}
POST api/sn_sc/servicecatalog/cart/submit_order
POST api/sn_sc/servicecatalog/items/{id}/add_to_cart
DELETE /now/table/{tableName}/{sys_id}
PATCH /now/table/{tableName}/{sys_id}
PUT /now/table/{tableName}/{sys_id}

Service Actions

  • Create Task - creates incident, problem, or change request in the source system
  • Update Task - updates incident, problem, or change request in the source system
  • Set Approval State - updates state of approval request (approval of change request) in the source system with any pre-defined value and updates records in “sysapproval_approver”
  • Submit Comment - adds comment to a task (all types)
  • Create Catalog Request - creates Service Catalog Request
  • Create Delegate - creates a new record in sys_user_delegate table

Key Entities

The following are the main business entities that this connector addresses:

  • task
    • incident
    • problem
    • change_request
  • sys_user

Entities with Attributes

The following is a full list of entities and their attributes (ServiceNow v.0.3.1):

change_request (Change Request)

  • category: STRING(40), FK(change_request__category.value)
  • close_code: STRING(40), FK(change_request__close_code.value)
  • end_date: DATETIME
  • phase: STRING(40), FK(change_request__phase.value)
  • phase_state: STRING(40), FK(change_request__phase_state.value)
  • requested_by: STRING(255), FK(sys_user.sys_id)
  • requested_by_date: DATETIME
  • review_comments: STRING(-1)
  • review_date: DATE
  • review_status: INTEGER(x32), FK(change_request__review_status.value)
  • risk: INTEGER(x32), FK(change_request__risk.value)
  • start_date: DATETIME
  • sys_id: STRING(32), PK
  • type: STRING(40), FK(change_request__type.value)
  • active: BOOLEAN
  • activity_due: DATE
  • approval: STRING(40), FK(task__approval.value)
  • assigned_to: STRING(255), FK(sys_user.sys_id)
  • assignment_group: STRING(255), FK(sys_user_group.sys_id)
  • closed_at: DATETIME
  • closed_by: STRING(255), FK(sys_user.sys_id)
  • close_notes: STRING(-1)
  • comments: STRING(-1)
  • comments_and_work_notes: STRING(-1)
  • company: STRING(255), FK(core_company.sys_id)
  • contact_type: STRING(40), FK(task__contact_type.value)
  • description: STRING(-1)
  • due_date: DATETIME
  • impact: INTEGER(x32), FK(task__impact.value)
  • location: STRING(255), FK(cmn_location.sys_id)
  • number: STRING(40)
  • opened_at: DATETIME
  • opened_by: STRING(255), FK(sys_user.sys_id)
  • parent: STRING(255), FK(task.sys_id)
  • priority: INTEGER(x32), FK(change_request__priority.value)
  • short_description: STRING(160), FK(task__short_description.value)
  • state: INTEGER(x32), FK(change_request__state.value)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • urgency: INTEGER(x32), FK(task__urgency.value)

cmn_cost_center (Cost Center)

  • account_number: STRING(40)
  • code: STRING(40)
  • location: STRING(255), FK(cmn_location.sys_id)
  • manager: STRING(255), FK(sys_user.sys_id)
  • name: STRING(100)
  • parent: STRING(255)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_id: STRING(32), PK
  • sys_mod_count: INTEGER(x32)
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • valid_from: DATETIME
  • valid_to: DATETIME

cmn_location (Location)

  • city: STRING(40)
  • company: STRING(255), FK(core_company.sys_id)
  • contact: STRING(255)
  • country: STRING(40), FK(cmn_location__country.value)
  • full_name: STRING(-1)
  • name: STRING(100)
  • parent: STRING(255)
  • phone: STRING(40)
  • state: STRING(40)
  • street: STRING(-1)
  • sys_id: STRING(32), PK
  • time_zone: STRING(40)
  • zip: STRING(40)

core_company (Company)

  • city: STRING(50)
  • contact: STRING(255)
  • country: STRING(40)
  • customer: BOOLEAN
  • name: STRING(80)
  • notes: STRING(-1)
  • parent: STRING(255)
  • phone: STRING(-1)
  • primary: BOOLEAN
  • state: STRING(40)
  • street: STRING(-1)
  • sys_id: STRING(32), PK
  • website: STRING(-1)
  • zip: STRING(40)

incident (Incident)

  • caller_id: STRING(255), FK(sys_user.sys_id)
  • category: STRING(40), FK(incident__category.value)
  • child_incidents: INTEGER(x32)
  • close_code: STRING(40), FK(incident__close_code.value)
  • incident_state: INTEGER(x32), FK(incident__incident_state.value)
  • parent_incident: STRING(255), FK(incident.sys_id)
  • problem_id: STRING(255)
  • resolved_at: DATETIME
  • resolved_by: STRING(255), FK(sys_user.sys_id)
  • severity: INTEGER(x32), FK(incident__severity.value)
  • subcategory: STRING(40), FK(incident__subcategory.value)
  • sys_id: STRING(32), PK
  • active: BOOLEAN
  • activity_due: DATE
  • approval: STRING(40), FK(task__approval.value)
  • assigned_to: STRING(255), FK(sys_user.sys_id)
  • assignment_group: STRING(255), FK(sys_user_group.sys_id)
  • closed_at: DATETIME
  • closed_by: STRING(255), FK(sys_user.sys_id)
  • close_notes: STRING(-1)
  • comments: STRING(-1)
  • comments_and_work_notes: STRING(-1)
  • company: STRING(255), FK(core_company.sys_id)
  • contact_type: STRING(40), FK(task__contact_type.value)
  • description: STRING(-1)
  • due_date: DATETIME
  • impact: INTEGER(x32), FK(task__impact.value)
  • location: STRING(255), FK(cmn_location.sys_id)
  • number: STRING(40)
  • opened_at: DATETIME
  • opened_by: STRING(255), FK(sys_user.sys_id)
  • parent: STRING(255), FK(task.sys_id)
  • priority: INTEGER(x32), FK(task__priority.value)
  • short_description: STRING(160), FK(task__short_description.value)
  • state: INTEGER(x32), FK(incident__state.value)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • urgency: INTEGER(x32), FK(task__urgency.value)

problem (Problem)

  • problem_state: INTEGER(x32), FK(problem__problem_state.value)
  • sys_id: STRING(32), PK
  • active: BOOLEAN
  • activity_due: DATE
  • approval: STRING(40), FK(task__approval.value)
  • assigned_to: STRING(255), FK(sys_user.sys_id)
  • assignment_group: STRING(255), FK(sys_user_group.sys_id)
  • closed_at: DATETIME
  • closed_by: STRING(255), FK(sys_user.sys_id)
  • close_notes: STRING(-1)
  • comments: STRING(-1)
  • comments_and_work_notes: STRING(-1)
  • company: STRING(255), FK(core_company.sys_id)
  • contact_type: STRING(40), FK(task__contact_type.value)
  • description: STRING(-1)
  • due_date: DATETIME
  • impact: INTEGER(x32), FK(task__impact.value)
  • location: STRING(255), FK(cmn_location.sys_id)
  • number: STRING(40)
  • opened_at: DATETIME
  • opened_by: STRING(255), FK(sys_user.sys_id)
  • parent: STRING(255), FK(task.sys_id)
  • priority: INTEGER(x32), FK(task__priority.value)
  • short_description: STRING(160), FK(task__short_description.value)
  • state: INTEGER(x32), FK(problem__state.value)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • urgency: INTEGER(x32), FK(task__urgency.value)

sc_req_item (Requested Item)

  • estimated_delivery: DATETIME
  • price: STRING(-1)
  • quantity: INTEGER(x32)
  • request: STRING(255)
  • sc_catalog: STRING(255)
  • stage: STRING(-1), FK(sc_req_item__stage.value)
  • sys_id: STRING(32), PK
  • active: BOOLEAN
  • activity_due: DATE
  • approval: STRING(40), FK(task__approval.value)
  • assigned_to: STRING(255), FK(sys_user.sys_id)
  • assignment_group: STRING(255), FK(sys_user_group.sys_id)
  • closed_at: DATETIME
  • closed_by: STRING(255), FK(sys_user.sys_id)
  • close_notes: STRING(-1)
  • comments: STRING(-1)
  • comments_and_work_notes: STRING(-1)
  • company: STRING(255), FK(core_company.sys_id)
  • contact_type: STRING(40), FK(task__contact_type.value)
  • description: STRING(-1)
  • due_date: DATETIME
  • impact: INTEGER(x32), FK(task__impact.value)
  • location: STRING(255), FK(cmn_location.sys_id)
  • number: STRING(40)
  • opened_at: DATETIME
  • opened_by: STRING(255), FK(sys_user.sys_id)
  • parent: STRING(255), FK(task.sys_id)
  • priority: INTEGER(x32), FK(task__priority.value)
  • short_description: STRING(160), FK(task__short_description.value)
  • state: INTEGER(x32), FK(task__state.value)
  • sys_class_name: STRING(-1)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • urgency: INTEGER(x32), FK(task__urgency.value)

sc_request (Request)

  • price: STRING(-1)
  • request_state: STRING(40), FK(sc_request__request_state.value)
  • stage: STRING(-1), FK(sc_request__stage.value)
  • sys_id: STRING(32), PK
  • active: BOOLEAN
  • activity_due: DATE
  • approval: STRING(40), FK(task__approval.value)
  • assigned_to: STRING(255), FK(sys_user.sys_id)
  • assignment_group: STRING(255), FK(sys_user_group.sys_id)
  • closed_at: DATETIME
  • closed_by: STRING(255), FK(sys_user.sys_id)
  • close_notes: STRING(-1)
  • comments: STRING(-1)
  • comments_and_work_notes: STRING(-1)
  • company: STRING(255), FK(core_company.sys_id)
  • contact_type: STRING(40), FK(task__contact_type.value)
  • description: STRING(-1)
  • due_date: DATETIME
  • impact: INTEGER(x32), FK(task__impact.value)
  • location: STRING(255), FK(cmn_location.sys_id)
  • number: STRING(40)
  • opened_at: DATETIME
  • opened_by: STRING(255), FK(sys_user.sys_id)
  • parent: STRING(255)
  • priority: INTEGER(x32), FK(task__priority.value)
  • short_description: STRING(160), FK(task__short_description.value)
  • state: INTEGER(x32), FK(task__state.value)
  • sys_class_name: STRING(-1)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • urgency: INTEGER(x32), FK(task__urgency.value)

sys_user (User)

  • active: BOOLEAN
  • building: STRING(255)
  • city: STRING(40)
  • company: STRING(255), FK(core_company.sys_id)
  • country: STRING(3), FK(sys_user__country.value)
  • email: STRING(-1)
  • employee_number: STRING(40)
  • first_name: STRING(50)
  • home_phone: STRING(-1)
  • introduction: STRING(40), FK(sys_user__introduction.value)
  • location: STRING(255), FK(cmn_location.sys_id)
  • manager: STRING(255), FK(sys_user.sys_id)
  • middle_name: STRING(50)
  • mobile_phone: STRING(-1)
  • name: STRING(151)
  • phone: STRING(-1)
  • photo: STRING(-1)
  • roles: STRING(-1)
  • state: STRING(40)
  • street: STRING(-1)
  • sys_class_name: STRING(-1)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_id: STRING(32), PK
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • time_zone: STRING(40), FK(sys_user__time_zone.value)
  • title: STRING(60), FK(sys_user__title.value)
  • user_name: STRING(100)
  • zip: STRING(40)

sys_user_delegate (Delegate)

  • approvals: BOOLEAN
  • assignments: BOOLEAN
  • delegate: STRING(255), FK(sys_user.sys_id)
  • ends: DATETIME
  • invitations: BOOLEAN
  • notifications: BOOLEAN
  • starts: DATETIME
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_id: STRING(32), PK
  • sys_mod_count: INTEGER(x32)
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • user: STRING(255), FK(sys_user.sys_id)

sys_user_group (Group)

  • active: BOOLEAN
  • default_assignee: STRING(255), FK(sys_user.sys_id)
  • description: STRING(-1)
  • email: STRING(-1)
  • exclude_manager: BOOLEAN
  • include_members: BOOLEAN
  • manager: STRING(255), FK(sys_user.sys_id)
  • name: STRING(80)
  • parent: STRING(255)
  • roles: STRING(-1)
  • source: STRING(-1)
  • sys_id: STRING(32), PK

sys_user_has_role (User Role)

  • granted_by: STRING(255), FK(sys_user_group.sys_id)
  • included_in_role: STRING(255), FK(sys_user_has_role.sys_id)
  • included_in_role_instance: STRING(255), FK(sys_user_role_contains.sys_id)
  • inherited: BOOLEAN
  • inh_count: INTEGER(x32)
  • inh_map: STRING(-1)
  • role: STRING(255), FK(sys_user_role.sys_id)
  • state: STRING(40), FK(sys_user_has_role__state.value)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_id: STRING(32), PK
  • sys_mod_count: INTEGER(x32)
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • user: STRING(255), FK(sys_user.sys_id)

sys_user_role (Role)

  • assignable_by: STRING(255), FK(sys_user_role.sys_id)
  • can_delegate: BOOLEAN
  • description: STRING(-1)
  • elevated_privilege: BOOLEAN
  • grantable: BOOLEAN
  • includes_roles: STRING(40)
  • name: STRING(100)
  • suffix: STRING(100)
  • sys_id: STRING(32), PK
  • sys_class_name: STRING(-1)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_customer_update: BOOLEAN
  • sys_mod_count: INTEGER(x32)
  • sys_name: STRING(-1)
  • sys_package: STRING(255)
  • sys_policy: STRING(40)
  • sys_replace_on_upgrade: BOOLEAN
  • sys_scope: STRING(255)
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • sys_update_name: STRING(250)

sys_user_role_contains (Contained Role)

  • contains: STRING(255), FK(sys_user_role.sys_id)
  • role: STRING(255), FK(sys_user_role.sys_id)
  • sys_id: STRING(32), PK
  • sys_class_name: STRING(-1)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_customer_update: BOOLEAN
  • sys_mod_count: INTEGER(x32)
  • sys_name: STRING(-1)
  • sys_package: STRING(255)
  • sys_policy: STRING(40)
  • sys_replace_on_upgrade: BOOLEAN
  • sys_scope: STRING(255)
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • sys_update_name: STRING(250)

sysapproval_approver (Approval)

  • approval_column: STRING(-1)
  • approval_journal_column: STRING(-1)
  • approval_source: STRING(40), FK(sysapproval_approver__approval_source.value)
  • approver: STRING(255), FK(sys_user.sys_id)
  • comments: STRING(-1)
  • due_date: DATETIME
  • expected_start: DATETIME
  • group: STRING(255), FK(sys_user_group.sys_id)
  • iteration: INTEGER(x32)
  • order: INTEGER(x32)
  • process_step: STRING(255)
  • source_table: STRING(-1)
  • state: STRING(40), FK(sysapproval_approver__state.value)
  • state_binding: STRING(255)
  • sysapproval: STRING(255), FK(task.sys_id)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_id: STRING(32), PK
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • task_title: STRING(255)
  • task_description: STRING(-1)
  • pending_flag: BOOLEAN
  • domain_id: STRING(3)
  • domain_title: STRING(100)
  • approver_login: STRING(128)
  • approver_display_name: STRING(250)
  • approver_email: STRING(128)

task (Task)

  • active: BOOLEAN
  • activity_due: DATE
  • approval: STRING(40), FK(task__approval.value)
  • assigned_to: STRING(255), FK(sys_user.sys_id)
  • assignment_group: STRING(255), FK(sys_user_group.sys_id)
  • closed_at: DATETIME
  • closed_by: STRING(255), FK(sys_user.sys_id)
  • close_notes: STRING(-1)
  • comments: STRING(-1)
  • comments_and_work_notes: STRING(-1)
  • company: STRING(255), FK(core_company.sys_id)
  • contact_type: STRING(40), FK(task__contact_type.value)
  • description: STRING(-1)
  • due_date: DATETIME
  • impact: INTEGER(x32), FK(task__impact.value)
  • location: STRING(255), FK(cmn_location.sys_id)
  • number: STRING(40)
  • opened_at: DATETIME
  • opened_by: STRING(255), FK(sys_user.sys_id)
  • parent: STRING(255), FK(task.sys_id)
  • priority: INTEGER(x32), FK(task__priority.value)
  • short_description: STRING(160), FK(task__short_description.value)
  • state: INTEGER(x32), FK(task__state.value)
  • sys_class_name: STRING(-1)
  • sys_created_by: STRING(40)
  • sys_created_on: DATETIME
  • sys_id: STRING(32), PK
  • sys_updated_by: STRING(40)
  • sys_updated_on: DATETIME
  • urgency: INTEGER(x32), FK(task__urgency.value)
  • domain_id: STRING(3)
  • domain_title: STRING(100)
  • pending_flag: BOOLEAN
  • requester_login: STRING(128)
  • requester_display_name: STRING(250)
  • requester_email: STRING(128)

sysapproval_approver__state (sysapproval_approver__state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sc_req_item__stage (sc_req_item__stage)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sysapproval_approver__approval_source (sysapproval_approver__approval_source)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sc_request__request_state (sc_request__request_state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sc_request__stage (sc_request__stage)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

task__short_description (task__short_description)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

incident__incident_state (incident__incident_state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

incident__subcategory (incident__subcategory)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

change_request__state (change_request__state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

sys_user__country (sys_user__country)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sys_user__title (sys_user__title)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

change_request__phase_state (change_request__phase_state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

change_request__category (change_request__category)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

task__priority (task__priority)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

task__approval (task__approval)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

incident__category (incident__category)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

task__urgency (task__urgency)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

sys_user__introduction (sys_user__introduction)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

change_request__risk (change_request__risk)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

task__state (task__state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

task__impact (task__impact)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

task__contact_type (task__contact_type)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

change_request__phase (change_request__phase)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

cmn_location__country (cmn_location__country)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

problem__problem_state (problem__problem_state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

change_request__type (change_request__type)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

change_request__review_status (change_request__review_status)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

incident__state (incident__state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

incident__close_code (incident__close_code)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

change_request__close_code (change_request__close_code)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sys_user_has_role__state (sys_user_has_role__state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

problem__state (problem__state)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

change_request__priority (change_request__priority)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

incident__severity (incident__severity)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: INTEGER(x32)

sys_user__time_zone (sys_user__time_zone)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sys_scope__template (sys_scope__template)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sys_scope__js_level (sys_scope__js_level)

  • dependent_value: STRING(100)
  • inactive: BOOLEAN
  • label: STRING(100)
  • sequence: INTEGER(x32)
  • sys_id: STRING(32), PK
  • value: STRING(-1)

sys_journal_field (sys_journal_field)

  • element_id: STRING(100)
  • value: STRING(100)
  • sys_id: STRING(32), PK
  • sys_created_on: DATETIME

ServiceNow connector specifications

February 7, 2020
Contributed by:  P

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