ServiceNow connector specifications

Integrate with ServiceNow to submit and monitor requests, as well as take action from any device, intranet, or messenger.

Version details

Citrix microapps supports the latest ServiceNow APIs.

Endpoints

Note:

Custom endpoints are not supported.

GET

GET api/now/table/[table_name]

POST

POST /now/table/{tableName}
POST api/sn_sc/servicecatalog/cart/submit_order
POST api/sn_sc/servicecatalog/items/{id}/add_to_cart
DELETE /now/table/{tableName}/{sys_id}
PATCH /now/table/{tableName}/{sys_id}
PUT /now/table/{tableName}/{sys_id}

Service Actions

• Create Task - creates incident, problem, or change request in the source system
• Update Task - updates incident, problem, or change request in the source system
• Set Approval State - updates state of approval request (approval of change request) in the source system with any pre-defined value and updates records in “sysapproval_approver”
• Submit Comment - adds comment to a task (all types)
• Create Catalog Request - creates Service Catalog Request
• Create Delegate - creates a new record in sys_user_delegate table

Key Entities

The following are the main business entities that this connector addresses:

• task
  • incident
  • problem
  • change_request
• sys_user

Entities with Attributes

The following is a full list of entities and their attributes (ServiceNow v.0.3.1):

change_request (Change Request)

• category: STRING(40), FK(change_request__category.value)
• close_code: STRING(40), FK(change_request__close_code.value)
• end_date: DATETIME
• phase: STRING(40), FK(change_request__phase.value)
• phase_state: STRING(40), FK(change_request__phase_state.value)
• requested_by: STRING(255), FK(sys_user.sys_id)
• requested_by_date: DATETIME
• review_comments: STRING(-1)
• review_date: DATE
• review_status: INTEGER(x32), FK(change_request__review_status.value)
• risk: INTEGER(x32), FK(change_request__risk.value)
• start_date: DATETIME
• sys_id: STRING(32), PK
• type: STRING(40), FK(change_request__type.value)
• active: BOOLEAN
• activity_due: DATE
• approval: STRING(40), FK(task__approval.value)
• assigned_to: STRING(255), FK(sys_user.sys_id)
• assignment_group: STRING(255), FK(sys_user_group.sys_id)
• closed_at: DATETIME
• closed_by: STRING(255), FK(sys_user.sys_id)
• close_notes: STRING(-1)
• comments: STRING(-1)
• comments_and_work_notes: STRING(-1)
• company: STRING(255), FK(core_company.sys_id)
• contact_type: STRING(40), FK(task__contact_type.value)
• description: STRING(-1)
• due_date: DATETIME
• impact: INTEGER(x32), FK(task__impact.value)
• location: STRING(255), FK(cmn_location.sys_id)
• number: STRING(40)
• opened_at: DATETIME
• opened_by: STRING(255), FK(sys_user.sys_id)
• parent: STRING(255), FK(task.sys_id)
• priority: INTEGER(x32), FK(change_request__priority.value)
• short_description: STRING(160), FK(task__short_description.value)
• state: INTEGER(x32), FK(change_request__state.value)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• urgency: INTEGER(x32), FK(task__urgency.value)

cmn_cost_center (Cost Center)

• account_number: STRING(40)
• code: STRING(40)
• location: STRING(255), FK(cmn_location.sys_id)
• manager: STRING(255), FK(sys_user.sys_id)
• name: STRING(100)
• parent: STRING(255)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_id: STRING(32), PK
• sys_mod_count: INTEGER(x32)
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• valid_from: DATETIME
• valid_to: DATETIME

cmn_location (Location)

• city: STRING(40)
• company: STRING(255), FK(core_company.sys_id)
• contact: STRING(255)
• country: STRING(40), FK(cmn_location__country.value)
• full_name: STRING(-1)
• name: STRING(100)
• parent: STRING(255)
• phone: STRING(40)
• state: STRING(40)
• street: STRING(-1)
• sys_id: STRING(32), PK
• time_zone: STRING(40)
• zip: STRING(40)

core_company (Company)

• city: STRING(50)
• contact: STRING(255)
• country: STRING(40)
• customer: BOOLEAN
• name: STRING(80)
• notes: STRING(-1)
• parent: STRING(255)
• phone: STRING(-1)
• primary: BOOLEAN
• state: STRING(40)
• street: STRING(-1)
• sys_id: STRING(32), PK
• website: STRING(-1)
• zip: STRING(40)

incident (Incident)

• caller_id: STRING(255), FK(sys_user.sys_id)
• category: STRING(40), FK(incident__category.value)
• child_incidents: INTEGER(x32)
• close_code: STRING(40), FK(incident__close_code.value)
• incident_state: INTEGER(x32), FK(incident__incident_state.value)
• parent_incident: STRING(255), FK(incident.sys_id)
• problem_id: STRING(255)
• resolved_at: DATETIME
• resolved_by: STRING(255), FK(sys_user.sys_id)
• severity: INTEGER(x32), FK(incident__severity.value)
• subcategory: STRING(40), FK(incident__subcategory.value)
• sys_id: STRING(32), PK
• active: BOOLEAN
• activity_due: DATE
• approval: STRING(40), FK(task__approval.value)
• assigned_to: STRING(255), FK(sys_user.sys_id)
• assignment_group: STRING(255), FK(sys_user_group.sys_id)
• closed_at: DATETIME
• closed_by: STRING(255), FK(sys_user.sys_id)
• close_notes: STRING(-1)
• comments: STRING(-1)
• comments_and_work_notes: STRING(-1)
• company: STRING(255), FK(core_company.sys_id)
• contact_type: STRING(40), FK(task__contact_type.value)
• description: STRING(-1)
• due_date: DATETIME
• impact: INTEGER(x32), FK(task__impact.value)
• location: STRING(255), FK(cmn_location.sys_id)
• number: STRING(40)
• opened_at: DATETIME
• opened_by: STRING(255), FK(sys_user.sys_id)
• parent: STRING(255), FK(task.sys_id)
• priority: INTEGER(x32), FK(task__priority.value)
• short_description: STRING(160), FK(task__short_description.value)
• state: INTEGER(x32), FK(incident__state.value)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• urgency: INTEGER(x32), FK(task__urgency.value)

problem (Problem)

• problem_state: INTEGER(x32), FK(problem__problem_state.value)
• sys_id: STRING(32), PK
• active: BOOLEAN
• activity_due: DATE
• approval: STRING(40), FK(task__approval.value)
• assigned_to: STRING(255), FK(sys_user.sys_id)
• assignment_group: STRING(255), FK(sys_user_group.sys_id)
• closed_at: DATETIME
• closed_by: STRING(255), FK(sys_user.sys_id)
• close_notes: STRING(-1)
• comments: STRING(-1)
• comments_and_work_notes: STRING(-1)
• company: STRING(255), FK(core_company.sys_id)
• contact_type: STRING(40), FK(task__contact_type.value)
• description: STRING(-1)
• due_date: DATETIME
• impact: INTEGER(x32), FK(task__impact.value)
• location: STRING(255), FK(cmn_location.sys_id)
• number: STRING(40)
• opened_at: DATETIME
• opened_by: STRING(255), FK(sys_user.sys_id)
• parent: STRING(255), FK(task.sys_id)
• priority: INTEGER(x32), FK(task__priority.value)
• short_description: STRING(160), FK(task__short_description.value)
• state: INTEGER(x32), FK(problem__state.value)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• urgency: INTEGER(x32), FK(task__urgency.value)

sc_req_item (Requested Item)

• estimated_delivery: DATETIME
• price: STRING(-1)
• quantity: INTEGER(x32)
• request: STRING(255)
• sc_catalog: STRING(255)
• stage: STRING(-1), FK(sc_req_item__stage.value)
• sys_id: STRING(32), PK
• active: BOOLEAN
• activity_due: DATE
• approval: STRING(40), FK(task__approval.value)
• assigned_to: STRING(255), FK(sys_user.sys_id)
• assignment_group: STRING(255), FK(sys_user_group.sys_id)
• closed_at: DATETIME
• closed_by: STRING(255), FK(sys_user.sys_id)
• close_notes: STRING(-1)
• comments: STRING(-1)
• comments_and_work_notes: STRING(-1)
• company: STRING(255), FK(core_company.sys_id)
• contact_type: STRING(40), FK(task__contact_type.value)
• description: STRING(-1)
• due_date: DATETIME
• impact: INTEGER(x32), FK(task__impact.value)
• location: STRING(255), FK(cmn_location.sys_id)
• number: STRING(40)
• opened_at: DATETIME
• opened_by: STRING(255), FK(sys_user.sys_id)
• parent: STRING(255), FK(task.sys_id)
• priority: INTEGER(x32), FK(task__priority.value)
• short_description: STRING(160), FK(task__short_description.value)
• state: INTEGER(x32), FK(task__state.value)
• sys_class_name: STRING(-1)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• urgency: INTEGER(x32), FK(task__urgency.value)

sc_request (Request)

• price: STRING(-1)
• request_state: STRING(40), FK(sc_request__request_state.value)
• stage: STRING(-1), FK(sc_request__stage.value)
• sys_id: STRING(32), PK
• active: BOOLEAN
• activity_due: DATE
• approval: STRING(40), FK(task__approval.value)
• assigned_to: STRING(255), FK(sys_user.sys_id)
• assignment_group: STRING(255), FK(sys_user_group.sys_id)
• closed_at: DATETIME
• closed_by: STRING(255), FK(sys_user.sys_id)
• close_notes: STRING(-1)
• comments: STRING(-1)
• comments_and_work_notes: STRING(-1)
• company: STRING(255), FK(core_company.sys_id)
• contact_type: STRING(40), FK(task__contact_type.value)
• description: STRING(-1)
• due_date: DATETIME
• impact: INTEGER(x32), FK(task__impact.value)
• location: STRING(255), FK(cmn_location.sys_id)
• number: STRING(40)
• opened_at: DATETIME
• opened_by: STRING(255), FK(sys_user.sys_id)
• parent: STRING(255)
• priority: INTEGER(x32), FK(task__priority.value)
• short_description: STRING(160), FK(task__short_description.value)
• state: INTEGER(x32), FK(task__state.value)
• sys_class_name: STRING(-1)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• urgency: INTEGER(x32), FK(task__urgency.value)

sys_user (User)

• active: BOOLEAN
• building: STRING(255)
• city: STRING(40)
• company: STRING(255), FK(core_company.sys_id)
• country: STRING(3), FK(sys_user__country.value)
• email: STRING(-1)
• employee_number: STRING(40)
• first_name: STRING(50)
• home_phone: STRING(-1)
• introduction: STRING(40), FK(sys_user__introduction.value)
• location: STRING(255), FK(cmn_location.sys_id)
• manager: STRING(255), FK(sys_user.sys_id)
• middle_name: STRING(50)
• mobile_phone: STRING(-1)
• name: STRING(151)
• phone: STRING(-1)
• photo: STRING(-1)
• roles: STRING(-1)
• state: STRING(40)
• street: STRING(-1)
• sys_class_name: STRING(-1)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_id: STRING(32), PK
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• time_zone: STRING(40), FK(sys_user__time_zone.value)
• title: STRING(60), FK(sys_user__title.value)
• user_name: STRING(100)
• zip: STRING(40)

sys_user_delegate (Delegate)

• approvals: BOOLEAN
• assignments: BOOLEAN
• delegate: STRING(255), FK(sys_user.sys_id)
• ends: DATETIME
• invitations: BOOLEAN
• notifications: BOOLEAN
• starts: DATETIME
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_id: STRING(32), PK
• sys_mod_count: INTEGER(x32)
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• user: STRING(255), FK(sys_user.sys_id)

sys_user_group (Group)

• active: BOOLEAN
• default_assignee: STRING(255), FK(sys_user.sys_id)
• description: STRING(-1)
• email: STRING(-1)
• exclude_manager: BOOLEAN
• include_members: BOOLEAN
• manager: STRING(255), FK(sys_user.sys_id)
• name: STRING(80)
• parent: STRING(255)
• roles: STRING(-1)
• source: STRING(-1)
• sys_id: STRING(32), PK

sys_user_has_role (User Role)

• granted_by: STRING(255), FK(sys_user_group.sys_id)
• included_in_role: STRING(255), FK(sys_user_has_role.sys_id)
• included_in_role_instance: STRING(255), FK(sys_user_role_contains.sys_id)
• inherited: BOOLEAN
• inh_count: INTEGER(x32)
• inh_map: STRING(-1)
• role: STRING(255), FK(sys_user_role.sys_id)
• state: STRING(40), FK(sys_user_has_role__state.value)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_id: STRING(32), PK
• sys_mod_count: INTEGER(x32)
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• user: STRING(255), FK(sys_user.sys_id)

sys_user_role (Role)

• assignable_by: STRING(255), FK(sys_user_role.sys_id)
• can_delegate: BOOLEAN
• description: STRING(-1)
• elevated_privilege: BOOLEAN
• grantable: BOOLEAN
• includes_roles: STRING(40)
• name: STRING(100)
• suffix: STRING(100)
• sys_id: STRING(32), PK
• sys_class_name: STRING(-1)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_customer_update: BOOLEAN
• sys_mod_count: INTEGER(x32)
• sys_name: STRING(-1)
• sys_package: STRING(255)
• sys_policy: STRING(40)
• sys_replace_on_upgrade: BOOLEAN
• sys_scope: STRING(255)
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• sys_update_name: STRING(250)

sys_user_role_contains (Contained Role)

• contains: STRING(255), FK(sys_user_role.sys_id)
• role: STRING(255), FK(sys_user_role.sys_id)
• sys_id: STRING(32), PK
• sys_class_name: STRING(-1)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_customer_update: BOOLEAN
• sys_mod_count: INTEGER(x32)
• sys_name: STRING(-1)
• sys_package: STRING(255)
• sys_policy: STRING(40)
• sys_replace_on_upgrade: BOOLEAN
• sys_scope: STRING(255)
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• sys_update_name: STRING(250)

sysapproval_approver (Approval)

• approval_column: STRING(-1)
• approval_journal_column: STRING(-1)
• approval_source: STRING(40), FK(sysapproval_approver__approval_source.value)
• approver: STRING(255), FK(sys_user.sys_id)
• comments: STRING(-1)
• due_date: DATETIME
• expected_start: DATETIME
• group: STRING(255), FK(sys_user_group.sys_id)
• iteration: INTEGER(x32)
• order: INTEGER(x32)
• process_step: STRING(255)
• source_table: STRING(-1)
• state: STRING(40), FK(sysapproval_approver__state.value)
• state_binding: STRING(255)
• sysapproval: STRING(255), FK(task.sys_id)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_id: STRING(32), PK
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• task_title: STRING(255)
• task_description: STRING(-1)
• pending_flag: BOOLEAN
• domain_id: STRING(3)
• domain_title: STRING(100)
• approver_login: STRING(128)
• approver_display_name: STRING(250)
• approver_email: STRING(128)

task (Task)

• active: BOOLEAN
• activity_due: DATE
• approval: STRING(40), FK(task__approval.value)
• assigned_to: STRING(255), FK(sys_user.sys_id)
• assignment_group: STRING(255), FK(sys_user_group.sys_id)
• closed_at: DATETIME
• closed_by: STRING(255), FK(sys_user.sys_id)
• close_notes: STRING(-1)
• comments: STRING(-1)
• comments_and_work_notes: STRING(-1)
• company: STRING(255), FK(core_company.sys_id)
• contact_type: STRING(40), FK(task__contact_type.value)
• description: STRING(-1)
• due_date: DATETIME
• impact: INTEGER(x32), FK(task__impact.value)
• location: STRING(255), FK(cmn_location.sys_id)
• number: STRING(40)
• opened_at: DATETIME
• opened_by: STRING(255), FK(sys_user.sys_id)
• parent: STRING(255), FK(task.sys_id)
• priority: INTEGER(x32), FK(task__priority.value)
• short_description: STRING(160), FK(task__short_description.value)
• state: INTEGER(x32), FK(task__state.value)
• sys_class_name: STRING(-1)
• sys_created_by: STRING(40)
• sys_created_on: DATETIME
• sys_id: STRING(32), PK
• sys_updated_by: STRING(40)
• sys_updated_on: DATETIME
• urgency: INTEGER(x32), FK(task__urgency.value)
• domain_id: STRING(3)
• domain_title: STRING(100)
• pending_flag: BOOLEAN
• requester_login: STRING(128)
• requester_display_name: STRING(250)
• requester_email: STRING(128)

sysapproval_approver__state (sysapproval_approver__state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sc_req_item__stage (sc_req_item__stage)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sysapproval_approver__approval_source (sysapproval_approver__approval_source)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sc_request__request_state (sc_request__request_state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sc_request__stage (sc_request__stage)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

task__short_description (task__short_description)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

incident__incident_state (incident__incident_state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

incident__subcategory (incident__subcategory)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

change_request__state (change_request__state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

sys_user__country (sys_user__country)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sys_user__title (sys_user__title)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

change_request__phase_state (change_request__phase_state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

change_request__category (change_request__category)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

task__priority (task__priority)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

task__approval (task__approval)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

incident__category (incident__category)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

task__urgency (task__urgency)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

sys_user__introduction (sys_user__introduction)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

change_request__risk (change_request__risk)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

task__state (task__state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

task__impact (task__impact)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

task__contact_type (task__contact_type)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

change_request__phase (change_request__phase)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

cmn_location__country (cmn_location__country)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

problem__problem_state (problem__problem_state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

change_request__type (change_request__type)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

change_request__review_status (change_request__review_status)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

incident__state (incident__state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

incident__close_code (incident__close_code)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

change_request__close_code (change_request__close_code)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sys_user_has_role__state (sys_user_has_role__state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

problem__state (problem__state)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

change_request__priority (change_request__priority)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

incident__severity (incident__severity)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: INTEGER(x32)

sys_user__time_zone (sys_user__time_zone)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sys_scope__template (sys_scope__template)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sys_scope__js_level (sys_scope__js_level)

• dependent_value: STRING(100)
• inactive: BOOLEAN
• label: STRING(100)
• sequence: INTEGER(x32)
• sys_id: STRING(32), PK
• value: STRING(-1)

sys_journal_field (sys_journal_field)

• element_id: STRING(100)
• value: STRING(100)
• sys_id: STRING(32), PK
• sys_created_on: DATETIME