Microapps

SolarWinds connector specifications

Integrate with Solarwinds to submit and monitor tickets, service requests, and take action through Citrix Workspace. Higher tier agents have the ability to update tickets and service requests. Workspace users’ create or update requests are created by a service account that uses a workspace email to configure the requestor of the request.

Version Details

Citrix Microapps supports the latest Solarwinds APIs.

Endpoints

POST

http://www.google.com
incidents/
incidents/{id}/comments

GET

/categories/
https://api.samanage.com/incidents/{id}/comments
/incidents
/sites/
/departments/
/catalog_items

DELETE

incidents/{id}

PUT

incidents/{id}

Service Actions

  • Delete Ticket
  • Create Ticket
  • Update Ticket
  • Create Comment

Entities with Attributes

The following is a full list of entities and their attributes:

categories

  • default_assignee_id: STRING(255)
  • default_tags: STRING(255)
  • id: INTEGER
  • name: STRING(255)
  • parent_id: INTEGER

categories_children

  • default_assignee_id: STRING(255)
  • default_tags: STRING(255)
  • id: INTEGER
  • name: STRING(255)
  • parent_id: INTEGER
  • parent_id_1: INTEGER, FK(categories.id)
  • unique_id: STRING(36)
  • root_id: INTEGER

comments

  • body: STRING(255)
  • commenter_id: INTEGER, FK(incidents.id)
  • commenter_type: STRING(255)
  • created_at: TIMESTAMP
  • id: INTEGER
  • is_private: BOOLEAN
  • is_task: BOOLEAN
  • requester: STRING(255)
  • updated_at: TIMESTAMP
  • user_avatar_color: STRING(255)
  • user_avatar_initials: STRING(255)
  • user_avatar_type: STRING(255)
  • user_email: STRING(255)
  • user_id: INTEGER
  • user_name: STRING(255)

comments_seen_by

  • value: INTEGER
  • parent_id: INTEGER, FK(comments.id)
  • unique_id: STRING(36)
  • root_id: INTEGER

incidents

  • assignee: STRING(255)
  • assignee_avatar_color: STRING(255)
  • assignee_avatar_initials: STRING(255)
  • assignee_avatar_klass: STRING(255)
  • assignee_avatar_type: STRING(255)
  • assignee_disabled: BOOLEAN
  • assignee_email: STRING(255)
  • assignee_group_id: INTEGER
  • assignee_id: INTEGER
  • assignee_is_user: BOOLEAN
  • assignee_name: STRING(255)
  • assignee_reports_to: STRING(255)
  • assignee_reports_to_avatar: STRING(255)
  • assignee_reports_to_href: STRING(255)
  • assignee_reports_to_id: INTEGER
  • assignee_reports_to_name: STRING(255)
  • assignee_send_notifications: BOOLEAN
  • assignee_type: STRING(255)
  • category_default_assignee_id: STRING(255)
  • category_default_tags: STRING(255)
  • category_id: INTEGER
  • category_name: STRING(255)
  • category_parent_id: STRING(255)
  • created_at: TIMESTAMP
  • created_by_account_id: INTEGER
  • created_by_avatar_color: STRING(255)
  • created_by_avatar_initials: STRING(255)
  • created_by_avatar_type: STRING(255)
  • created_by_customer_satisfaction_survey_time: STRING(255)
  • created_by_disabled: BOOLEAN
  • created_by_email: STRING(255)
  • created_by_has_gravatar: BOOLEAN
  • created_by_id: INTEGER
  • created_by_name: STRING(255)
  • created_by_user_id: INTEGER
  • custom: STRING(255)
  • department: STRING(255)
  • description: BINARY
  • description_no_html: STRING(255)
  • due_at: STRING(255)
  • href: STRING(255)
  • id: INTEGER
  • is_service_request: BOOLEAN
  • name: STRING(255)
  • number: INTEGER
  • number_of_comments: INTEGER
  • origin: STRING(255)
  • price: STRING(255)
  • priority: STRING(255)
  • requester_account_id: INTEGER
  • requester_avatar_color: STRING(255)
  • requester_avatar_initials: STRING(255)
  • requester_avatar_type: STRING(255)
  • requester_customer_satisfaction_survey_time: STRING(255)
  • requester_disabled: BOOLEAN
  • requester_email: STRING(255)
  • requester_has_gravatar: BOOLEAN
  • requester_id: INTEGER
  • requester_name: STRING(255)
  • requester_user_id: INTEGER
  • resolution_code: STRING(255)
  • resolution_description: STRING(255)
  • site: STRING(255)
  • state: STRING(255)
  • subcategory_default_assignee_id: STRING(255)
  • subcategory_default_tags: STRING(255)
  • subcategory_id: INTEGER
  • subcategory_name: STRING(255)
  • subcategory_parent_id: INTEGER
  • updated_at: TIMESTAMP
  • user_saw_all_comments: BOOLEAN

incidents_assignee_memberships

  • id: INTEGER
  • user: STRING(255)
  • parent_id: INTEGER
  • unique_id: STRING(36)
  • root_id: INTEGER

incidents_sla_violations

  • id: INTEGER
  • name: STRING(255)
  • resolved: BOOLEAN
  • sla_id: INTEGER
  • sla_type: STRING(255)
  • time_delay: INTEGER
  • time_units: STRING(255)
  • parent_id: INTEGER, FK(incidents.id)
  • unique_id: STRING(36)
  • root_id: INTEGER

incidents_tasks

  • href: STRING(255)
  • id: INTEGER
  • parent_id: INTEGER, FK(incidents.id)
  • unique_id: STRING(36)
  • root_id: INTEGER

sites

  • business_record: STRING(255)
  • description: STRING(255)
  • id: INTEGER
  • language: STRING(255)
  • location: STRING(255)
  • name: STRING(255)
  • time_zone: STRING(255)

departments

  • default_assignee_id: INTEGER
  • description: STRING(255)
  • id: INTEGER
  • name: STRING(255)

service_catalog

  • category_default_assignee_id: STRING(255)
  • category_default_tags: STRING(255)
  • category_id: INTEGER
  • category_name: STRING(255)
  • category_parent_id: STRING(255)
  • created_at: TIMESTAMP
  • currency: STRING(255)
  • custom: STRING(255)
  • department: STRING(255)
  • description: BINARY
  • due_days: STRING(255)
  • href: STRING(255)
  • id: INTEGER
  • image_href: STRING(255)
  • name: STRING(255)
  • portal_homepage: BOOLEAN
  • price: DOUBLE
  • show_due_days: BOOLEAN
  • show_price: BOOLEAN
  • site: STRING(255)
  • state: STRING(255)
  • subcategory: STRING(255)
  • subcategory_default_assignee_id: STRING(255)
  • subcategory_default_tags: STRING(255)
  • subcategory_id: INTEGER
  • subcategory_name: STRING(255)
  • subcategory_parent_id: INTEGER
  • updated_at: TIMESTAMP
  • url_id: STRING(255)
  • variables_unparsed: BINARY

service_catalog_category_children

  • default_assignee_id: STRING(255)
  • parent_id: INTEGER
  • name: STRING(255)
  • default_tags: STRING(255)
  • id: INTEGER
  • parent_id_1: INTEGER
  • unique_id: STRING(36)
  • root_id: INTEGER

service_catalog_variables

  • sorted: INTEGER
  • kind: STRING(255)
  • options: STRING(255)
  • name: STRING(255)
  • uuid: STRING(255)
  • required: INTEGER
  • parent_id: INTEGER
  • unique_id: STRING(36)
  • root_id: INTEGER

service_catalog_variables_options

  • name: STRING(255)
  • label: STRING(255)
  • uuid: STRING(255)
  • parent_unique_id: STRING(36)
  • unique_id: STRING(36)
  • root_id: INTEGER
SolarWinds connector specifications